Very poor service indeed. I hired a car from Hertz in Sorrento and had lots of issues. The staff were rude and unprofessional. There was no fuel so we had to fill up before taking the car. We ordered a child booster seat but got a baby seat? The car had lots of damage and half of it wasn't listed on the check list. We asked the person at the counter to add all the damage before we left and they got angry and walked away! Eventually they gave me a photocopy of all the damaged but didn't add this to the system. When we returned the car at Bari, the damaged wasn't on the system and we spent 45 minutes arguing about this. Take a video and photos of the car before and after you drop it off, you cant trust them. They also wanted to charge me 100 euros for sat nav which we didn't ask for, after more arguing they dropped this fee. read more