Very poor local customer experience followed up by poor national customer service…read more I made a last-minute reservation (12:30 PM for a 2:00 PM) same-day Saturday rental. The Website showed office hours until 2, so I reserved a car for that time. I hailed an Uber, and there were some logistical problems, so I tried several times to ring the office to inform them that I would be cutting it close, but could they hold the reservation. No one answered, so I let it ring through to national customer service, who informed me that they couldn't do anything, but I should just keep calling because maybe they were just really busy. I never did connect with the local office, though I arrived at 1:55 to find the gates were closed. William, my Uber driver who ensured I got there by 2, graciously drove around to see if there might be another entrance. [#HINT: This is proper customer experience.] We saw none. I paid him over $20 for an Uber to the location, and he waited for me to make one last phone call to the local office. Still no reply. There was no evidence of movement in the office area, and it didn't look like there had been anyone there for a while. I hailed another ride, and William and I headed back to the hotel, which during the return trip, I called Daniel national customer 'service', which is stretching the term 'service' quite liberally. After pulling up my reservation details, Danel astutely informed me that the local time was 2:01, so of course, they were closed. It didn't matter when I told him we spend the previous minutes trying to get in and not spend it calling the service desk. Daniel offered to make a reservation at another location, 'near' my hotel, but I declined. He apologised and said there was nothing he could do because I called after the location was closed, but he asked if there was anything else he could do to help. Knowing that I was already out $20-something bucks and was on my way to another $20-some odd for the return trip, and suggested he could reimburse me for that, given the inconvenience. No way. No how. I rented a car from @Enterprise. They even picked me up from my hotel. No @Uber necessary. Perhaps @Avis_Support could learn a lesson or two from Enterprise, if not some manners. Interestingly enough, whilst Avis' site lists Saturday hours ending at 2 PM, Yelp shows them closing at noon. Perhaps Yelp is on to something. If this is the case, then whoever is responsible for maintaining hours of operation needs to get with it.

The staff at this location are always so friendly and helpful. We have rented from this location a…read morenumber of times, always with great results. My most recent trip involved an extended rental but then had complications and a change in return date. They even worked with us on what was supposed to be a prepaid, nonrefundable contract when my elderly travel companion had to be brought home suddenly. Real human beings with a great attitude. Five stars!

I booked a rental car to be picked up at 3:00. When I got there, they were on a break until 6pm. I…read morehad to uber back and forth to get my car. When I finally got it, it was an old model, no blind spot indicators, no navigation system. This car costs $160 for a 24 hour rental. When I need to alter my rental return location they gave me a hard time and charged me a fee. I will never rent from Avis again.

Excellent service from the representatives at the counter. The car was new and in good condition…read more I rented at the Avis at Wilmington De train station.

Jesse went above and beyond to stay after closing to make sure I would get my rental car. My…read moreearlier flight was cancelled due to weather and getting this car was the only way my family would be able to make it home that night. He was super kind and professional, and didnt give me all the rental car nonsense (e.g., upselling) that I received from another Budget location earlier in the week. Thank you again Jesse, much appreciated.

Absolutely the WORST rental Truck Company! Had a reservation and there was no truck waiting for…read moreme! Had a confirmation number and everything. Just a Sorry Sir there is nothing we can do, we rented all our trucks today. So reservations mean nothing ! Jerry Seinfeld was right! Do NOT under any circumstances rent from this company!!!!! Check out Penske Trucking, a little more $$ but they saved me. Had hundreds of $$ on the line with movers, time, etc.

I have rented several times from Stealth. Their fleet is all Audi and less expensive than other car…read morerentals and Turo. No hidden fees and they allow you to also use your own insurance policy. They also drop off at Philadelphia airport. The entire check-in process is also a breeze everything is done online license and insurance verification. I pickup in Media they Janes a message hours before pickup confirming parking location. Vehicles are beautifully kept.

I booked a private tour on the river taxi for my company team activity. Suzanne was extremely…read morehelpful and responsive throughout the whole process. Being from out of town she kept in touch up to the day we had our tour, even giving me suggestions on the local area. We had some minor issues with bad weather and possibly having to cancel but it all worked out and Suzanne was a pleasure to work with through it all. When it came to the day of our actual tour, we had to cut it short (from 2 hours to 1.5 instead) due to high tide but that was more than enough time to see everything. The weather was still a bit muggy and foggy so it was hard to see sometimes but we were still comfortable and kept dry on the boat. Our tour guide, whom I sadly forgot his name, was funny and entertaining. He made giving history lessons fun and joked with us almost the entire time. My team all in all had a blast not just seeing the sites but hearing is comedy and commentary. The tour itself was pretty neat, seeing and learning the history of the Christiana River with old and modern mixed together. It was a pretty cool sight to see bridges turning and opening just so we could pass along the river. If you're looking for something different to do along the riverfront, I highly recommend taking the River Taxi.