I'm so happy to have this rental car location nearby. My wife was without a car for two weeks so…read morewe ended up renting cars during weekdays so she could drive to work. This location was so convenient and easy to work with, we had positive experiences.

I just picked up my rental and I will have it for the next 4 days. Avis was a few bucks a day less…read morethen its competitors so I decided to try them . I have been using enterprise for the last few times a rental has been necessary lately. I was pleasantly surprised when I was upgraded from my economy to a ford SUV. I was impressed how clean the interior was , cleanest rental I have ever had. The check in was quick and efficient and they even offered SiriusXM radio which I didn't need but would be great for a long trip. I am not sure if they offer to pick you up but I didn't need this service today. Definitely a great place to rent a car in Lansdale.

i loved dealing with enterprise when my vehicle was being repaired...everything went smoothly and…read moreeveryone was so kind and efficient .

I have used Enterprise for many years and have always been completely satisfied with their service…read more Our next rental will be with Enterprise. PRH

Terrible. Drove a car from across the Midwest today and was told I could return the car here after…read morehours with the key drop. The key drop was COVERED UP, and I couldn't drop off the key with the necessary paperwork. Absolute garbage. Don't recommend.

I would say that my car rental experience was almost perfect here. They even let me return the day…read moreafter my return to retrieve something that I had inadvertently left in the trunk. And it was there! Very pleased about that. What took away one star for me were the traces of 42 smell in the interior of two of the three vehicles that I was in. The van I was picked up in reeked of 42. My wife says I'm over sensitive to the smell, but I think they need to push back on customers smoking 42 in their cars or they need to fully vet whomever is doing the detailing.

the car rental was handled through my insurance company! The employees were all very nice and…read moregetting the car was extremely easy as was the return. only issue I have is even though the insurance company handled everything, the required me to put done a deposit which has yet to be returned as I was told - yes car was returned in condition it was rented in!

Ordered moving supplies online. Went in for pick up. Staff pulled order quickly and helped bring to…read moremy car (without me asking). Even brought out the printed list that I brought with me (super helpful as I'm getting reimbursed).

I can't say enough good things about the people who work at this Uhaul rental location! Candace and…read moreJudy's customer service was exemplary. They helped me work through a tricky rental situation-- two moves in one week to and from New York during the busiest moving week of the year-- in a way that saved me money and made the whole experience much more pleasant. I have used other Uhaul locations and other truck rental facilities (Home Depot and Lowes) in the past but will never go anywhere but No Hurts for future truck rentals. The truck itself was brand new (only 700 miles on it), and the rental process was super convenient. We picked up before hours (at 6am) and dropped off after hours (around 10pm) and were able to navigate both processes smoothly using the Uhaul app. Candace walked me through the process and checked in with me during the rental to make sure things were going smoothly. Both Candace and Judy were extremely helpful and a pleasure to work with! This place has my highest recommendation and made a grueling moving process much more pleasant!

I had the most heartening experience at this agency yesterday…read more I was looking for an address nearby to pick up my grandson at his school bus. My gps was not showing a map in the cloudy, rainy weather and I could only remember some landmarks during my arrival by taxi the previous night. Also, I couldn't find the high beam on the rental car. Initially, I went to the gas station on the corner. They're supposed to help travellers in distress, right? They heard my problems and sent me across the street because "there was a car rental agency there which could help me" ( not mine as it happened this time). So I walked in for help at Hertz. Trevor at the front desk, greeted me pleasantly and asked how he could help. He recognized the street name I wanted; pulled out his cell phone to confirm directions ( 2 minutes from there if you knew the way). Then he put on his cap and walked over in the rain with me to my car, parked literally by the front door of the gas station, and showed me where to turn on the car lights. Before he left me he reviewed my route and reminded me that we had just over-ridden the automatic lights. I would have to switch back when I arrived. It was a perfectly competent, helpful and generous effort. This Hertz agency defines a good neighbor. I am happy for the people who live here. I got to my grandson's bus on time.

Always a great experience at the Exton Enterprise. I rent cars a lot for my new job and I have had…read morea great experience every time. I even pass multiple car rental places (including 2 other Enterprises) that are closer to my home and I will still go to Exton!! They are extremely friendly and are always as accommodating as possible. Look no farther.

Dear Enterprise Customer Service & EXTON Team,…read more I am writing to formally complain about my recent rental experience, which involved an unaddressed vehicle issue and an unjustified late fee. Vehicle Condition at Pickup I rented a vehicle through Priceline (with damage insurance also purchased through Priceline) and picked it up at your Enterprise location last Friday. At the time of pickup, I was informed that smoking was not permitted in the vehicle; however, the car had a strong smoke smell. I requested a vehicle change at that time, but was told this was not possible because the reservation had been booked through Priceline. If Enterprise does not permit vehicle changes for Priceline reservations, I do not believe Enterprise should accept such bookings in the first place. Since I urgently needed the car and had no alternative rental option available, I felt this policy was used to my disadvantage, and I was given a vehicle in poor condition -- the worst I have ever driven. Discomfort During Travel The smoke smell caused significant discomfort for my family during our trip. On Saturday, July 25th, I contacted Enterprise customer support to report the issue. I was told that the local rental office would call me back to address it. I never received that callback. Late Return Due to Weather Delay My scheduled return time was 5:00 PM on July 28th. Due to severe weather conditions in Philadelphia (heavy rain and flight delays), I was unable to return the vehicle on time. I returned the car at 8:45 PM and placed the keys in the drop box as instructed. Unjustified Late Fee Subsequently, I received a call from an Enterprise representative (Eric), who stated that I was charged a late fee for returning the car two hours past the scheduled time. When I explained that I had already contacted customer support about the smoke smell issue and was awaiting a callback, I was told there was no record or note of my call in the system. Summary of Concerns The vehicle had a smoke odor despite a no-smoking policy, and my request to change vehicles was denied due to the Priceline booking. My reported issue was never followed up on, despite being assured of a callback. I was charged a late fee despite the delay being caused by weather conditions beyond my control, and despite having attempted to resolve the underlying vehicle issue in advance. I would appreciate a review of this situation and a waiver of the late return charge, given the circumstances. I would also like to understand what steps Enterprise is taking to ensure vehicle quality checks and customer follow-up are properly handled for future rentals. Please let me know how this matter can be resolved. Thank you for your attention to this matter. I rented car from the same location 2 weeks ago for one weeks time with the same kind of booking they provided good car. With that same assumption i booked the car and they ......