Really wish I could give no stars Why have reservations if the vehicles aren't even ready? Why not take them down? They get you in here to try and get more money out of you. read more

Website let me book for noon, apparently their closing time. Got there & person was already gone.

I have NEVER been so disappointed in my life with a rental car company. I gave Hertz Lawrenceville the benefit of the doubt and made a reservation again with them after the first bad experience. I made reservations through Priceline.com after calling the location to see if they had vehicles available. Well I ordered a mid size SUV for $279.00 for three days plus the $200.00 hold. After arriving and checking in the young lady shuffled through the keys to find the appropriate vehicle. After finding what she thought was equivalent to my reservation she proceeded to check me out. Remind you the vehicle mentioned on the reservation was the exact same vehicle she found for me.. Moving forward she proceeded to tell me my card would go through. Excuse me? Check my card and I noticed a number higher than my agreement. All of my cards are locked and assigned to request permission above a certain limit to avoid fraud or scammers. I asked her to verify the amount. She preceded to two me $589.00. I'm confused; I said, I paid for insurance online so why so much. She proceeded to say when she did the math that was the price. Okay, well I have an agreement that says a different number. She REFUSED to honor the agreement. And she became very dismissive as I tried to understand why the agreement means nothing. She proceeded to assist the customers behind me as if I didn't exist. After all of that I just noticed they charged my Credit Card twice for a vehicle I never received. The agreement was broken on HERTZ end not mines. She charged me $100.00 over the agreement made with Priceline. Please pay attention to your charges upfront. $100.00 might not be much for o some but to break an written agreement than change the car is a BLATANT disrespect and lack of communication, understanding and concern for the customer. Beware of scams from this rental car company. Hands down the worse rental car location I have ever tried to rent from. I should have learned the first time when they charged me and they had zero vehicles to rent the first time. Bad Customer Service and Bad Business practices. read more

I had a good experience with this location while I was encountering some pesky issues with my own car. I called out of the blue and the only vehicle that was available was an SUV. I got a price quote then decided to call around to see if I could find a better rate on a smaller vehicle elsewhere. The only other area rental service also had an SUV, but at a much higher price. I called back and Emanuelle was friendly and booked it for me. I had a feeling I'd need their rental for longer than the weekend and asked if I could trade it for a smaller car in the coming days. She obliged and I came back the next Tuesday. But the other car never arrived at this location, instead they were able to let me keep the SUV but at the lower rate. When it was apparent that I'd need it for a full other week they changed the rate to weekly and that saved me more. It's not fun having to rent a car while yours is at a shop. But all the employees here, esp Emanuelle made the experience easier by helping with rates, allowing me to extend the rental, and even joking with me as to when I'd get my car back. There's not many rental choices in this area, so I'm glad I found a friendly and honest one. read more

I have rented from this location a dozen times or more. The staff has always been pleasant and efficient.

Anton was so friendly and helpful upon checking us in even though we were late. Great guy and he totally earned our repeat business.

Worst car rental experience ever. Had to wait 30 minutes for someone to show up to the office at 5 pm on a Wednesday. Had to wait another hour just to rent a car, even though we had already reserved one online. There was only one person working at the office, and the "manager" was just a distant, unapologetic voice on the phone. And the car available wasn't clean. Go elsewhere, even if you're stuck in the area. read more

I used Hertz to rent a replacement vehicle while my car was being repaired. I was given a low weekly rate for two weeks, and when I returned the car early (after 8 days) the one day of second week was prorated, which per the contract, they didn't have to do. They could have charged a higher daily rate for the extra day. Staff was courteous and accommodating, the vehicle was clean. read more

Literally the worst service I've ever received in my life. If we weren't in a rush, we would have left and gone to Enterprise. I regret having no choice but to give these incompetent jerks my business. read more