We picked up a car at this Avis counter at Stockholm's airport last week. You have to take a bus…read morefrom the terminal to the car rental center, since it is offsite. When we arrived at the Avis counter, there were two groups in front of us. It took a while to check in and get our car, because there was only employee working. Once we got up to the front of the line, the service was very good, but it took a while to get up there. Car drop off was very easy as well. As far as car rental car counters go, it was all right.

Renting a car from an agency often worries me. That wasn't the case at all with this agency;…read moreeverything was perfect! The person who greeted us at the reception desk was particularly warm and friendly. He even went out of his way to show us where the USB port was, hidden under the center armrest. ;) The experience was so excellent that I wanted to share it here. One drawback, but it applies to all rental agencies at this airport: they're located at the far end of the airport, away from the terminals. You have to take the airport shuttle, which took us 45 minutes figuring out which shuttle to take from which location (the directions were rather unclear). Back to the Sixt agency : the vehicle was perfect, the price very correct, and the return process was simple and well-organized (one reception desk per agency). A very good experience! I recommend them.

Sämsta kundmötet under min livstid. Avråder med de starkaste ordalag…read more 1. Bokade en Tesla 3 månader i förväg, var 10 minuter tidig för upphämtningen ändå fanns inte min bil tillgänglig. 2. Tog nästan 30 minuter få ut vår ersättningsbil från garaget, den stod på laddning med andra bilar i vägen, en av deras anställda var tvungna att köra ut bilen för det fanns inget utrymme. 3. Kollade igenom bilen noggrant och fotade, efter några minuters körning såg vi att framrutan hade en liten spricka som inte syntes för grafik etc var i vägen. Efter vi lämnade bilen kräver de oss på 9500 kr i självrisk för något de är ansvariga för. Om det är omöjligt se skadan under sin inspektion och det är en gammal skada borde man kunna hitta en förlikning och ett trevligt bemötande. 4. Passagerardörren buggade ur och efter nästan varje gång man startade bilen så öppnade den sig självmant. Total risk för olycka. Tänk om jag haft barn i bilen?

At first they were very accommodating. I needed a 4x4 with studded tires as I was traveling with…read moremy family to northern Sweden. Upon pickup, very little information about the rental contract was provided. The said they would email the contract. I pointed out there was a chip in the paint on the rear of the vehicle. They told me it was too small to document. I dropped my car back off at the original destination in Stockholm center. A day later I get 2 emails labeled damage report. One was for the chip they refused to document and the other damage report was for cleaning of the vehicle. There's no information in the contract about a cleaning fee. I emailed them to dispute the charges and have yet to receive a response. According to other reviews, it seems like this is an ongoing trend with this rental company.

I really have to say that I've never experienced such a poor customer service in my whole live…read more When we brought back our car after a wonderful holiday an employee checked it and said it was just fine. At home I got an invoice with a position called "damage" and a much higher charge for the navigation system. I wrote Europcar to explain the damage and send me a report - so I could at least tell my insurance but instead I got and automatic message and Europcar didn't give back my deposit. After a week with no answer I asked again. It's been three weeks by now and still no reply by Europcar. Therefor I will surely never get my money back. Not by Europcar cause they simply don't answer and not by the insurance cause I don't get a damage report (whereas I just don't think there even exists such a damage). I will never book a car at Europcar again. The least you can ask for is a customer service which is somehow existing and answers your questions.

never rent from this company! I rented a car in 2019 and was contacted from a credit collector in…read more2021 for damage never made. Never was contacted about any damages until 1.5 years later and not even from budget but from a debt collector. This is the way this company tries to steal money from their guests. Don t rent there you will regret it. Be carefull!

Not good. Sadly, there was a disparity between the information I was told and the fine print on…read morethe contract. Further the charges were not disclosed until they showed up on my credit card bill when I got home (not when I returned the car). They will tell you that the car can leave the country and that there is no charge for early return, but in fact (if you have time to read the many page contract), they do charge for early return ($87 extra to return my car a couple of days before it was due) and further the cars are not permitted to leave Sweden. Beware. This is not the Budget you are used to dealing with in the US. Further no resolution over the phone. After struggling with parking in Stockholm and the above issues, in a future trip I'd take the train into the city - public transport in Stockholm is excellent and a car is not needed (not to mention $7 per gallon gas).