Renting a car from an agency often worries me. That wasn't the case at all with this agency; everything was perfect! The person who greeted us at the reception desk was particularly warm and friendly. He even went out of his way to show us where the USB port was, hidden under the center armrest. ;) The experience was so excellent that I wanted to share it here. One drawback, but it applies to all rental agencies at this airport: they're located at the far end of the airport, away from the terminals. You have to take the airport shuttle, which took us 45 minutes figuring out which shuttle to take from which location (the directions were rather unclear). Back to the Sixt agency : the vehicle was perfect, the price very correct, and the return process was simple and well-organized (one reception desk per agency). A very good experience! I recommend them. read more

Sämsta kundmötet under min livstid. Avråder med de starkaste ordalag. 1. Bokade en Tesla 3 månader i förväg, var 10 minuter tidig för upphämtningen ändå fanns inte min bil tillgänglig. 2. Tog nästan 30 minuter få ut vår ersättningsbil från garaget, den stod på laddning med andra bilar i vägen, en av deras anställda var tvungna att köra ut bilen för det fanns inget utrymme. 3. Kollade igenom bilen noggrant och fotade, efter några minuters körning såg vi att framrutan hade en liten spricka som inte syntes för grafik etc var i vägen. Efter vi lämnade bilen kräver de oss på 9500 kr i självrisk för något de är ansvariga för. Om det är omöjligt se skadan under sin inspektion och det är en gammal skada borde man kunna hitta en förlikning och ett trevligt bemötande. 4. Passagerardörren buggade ur och efter nästan varje gång man startade bilen så öppnade den sig självmant. Total risk för olycka. Tänk om jag haft barn i bilen? read more

ARLANDA AIRPORT - DECEMBER 2021. Despite causing no damage to the vehicle, some 5 hours after dropping it off (and having spoken with the agent there on site who confirmed everything was okay and due to COVID-19 it was a paperless handover), i received two very blurry images of the vehicle in a different location with "side mirror damaged" and "large scratch below the dirt" comments. 1. The mirror is clearly just folded in by the agent. 2. The scratch was not visible in the photo and the handover sheet when i collected the car also showed numerous scratches in that area of the vehicle. Your staff are clearly incentivised to raise charges against people who have not taken the excess (I have 3rd party coverage for this reason). I am a long term AVIS customer and decided to give Sixt a go on a work job as AVIS did not have the vehicle class that i needed. I have four more jobs booked in Arlanda and certainly won't use SIXT again there, nor anywhere else. I have asked on three occasions for proof that it was not caused by the returns agent (there is CCTV for instance at the drop off zone) but these requests have been denied. This tells me all I need to know. The communication from "SKADOR - ARLANDA AIRPORT" has also been unprofessional, rude and aggressive. Shocking for such a large and I thought well respected brand. I would appreciate this matter investigated and dealt with and feedback returned to me. The only satisfactory outcome for me would be for the charges to be dropped and an investigation raised. read more

Sixt is terrible everywhere. They advertise one price, then they bully you into an "upgrade." They are really fuzzy about what the upgrade will cost, and then they charge you 5x more than the verbal quote. I've used Sixt in New York, London, and Stockholm. Never again. read more

This is the worst car rental in the world. Never ever rent from this company. They are going to steal your money even after a year you have done with them. First, they charge me 1000kr for some parking ticket, then they are changing me 400kr for the highway tax. They are thieves. They can fuck up your credit if you don't pay. Try arguing with them. They know you can't do anything because they have your card number and they got full support from the government on how to scam ppl. Just like Swedish government all the business in Sweden is scam artists. Be careful with others as well they come up with some bog gas charges. read more

Upon informing this branch that I had been overcharged based on what Orbitz had quoted me, the response I received was (and this is a direct quote), "...what information they state on their webpage is clearly not something that Sixt Arlanda can take any responsibility for." Be warned that you need to check the numbers VERY carefully to insure they are not overcharging you. Likewise, although Orbitz states that the price includes "all mandatory taxes and fees," there are other fees they will charge you. To quote the branch's agent, "...other fee's such as premium location or congestion charge, is not necessarily a mandatory fee." [sic] Although we did state to the agent when hiring the car that we would be traveling to Denmark and Norway, we were not instructed that we should expect a SEK 500 administrative fee for any tolls that are accumulated, nor were we instructed on how to set up a toll paying method for Norway tolls, even though there is a method. Moreover, I found the agents to be minimally accommodating in seeking solutions to disputes. BEWARE of overcharging and additional fees. I would recommend hiring a car from a different location. read more

After a terrible experience at Budget in France's Charles de Gaulle airport, I was terrified my Sixt rental in Sweden reserved via Travelocity would also go poorly. But everything went well & I was actually charged the reserved rate! Relieved to only have one travel scam that trip! read more

Sixt gives service at a level below the competition, does not have a good inventory of cars, prepares paperwork without assuring the car is acceptable to the client, and makes charges that have no relation to actual rental but are buried in the fine print. The root cause of Sixt being a poor choice for renting a car is they have so few cars. The Sixt website offers many alternatives, size, gasoline, diesel, manual transmission, automatic transmission, each with different price. A diesel engine or an automatic transmission is priced higher than the gasoline car with manual transmission. The problems began when I got to the counter. The Sixt staff did not inform me the correct car was not available. The staff should have told me this fact straight out when I arrived. They did not. I discovered it only by asking an unrelated question when all the paperwork was done. Only then did I learn the car on the papers did not meet the description in the reservation. They said they had selected this specific car for me, as if the customer wouldn't want what he picked on the web. I knew I wanted a manual transmission. This is the norm in Europe and exactly what I wanted. The website offered to charge a large amount more per day for automatic, so I felt assured I'd get the manual transmission. But Sixt not only did not have one ready, they were proud of having the automatic "selected for me". Fact was it was the only car in that category they had ready. Time was wasted preparing paperwork before I discovered the correct car was not available. There was no equivalent car ready to go. There was one that might be ready in half an hour. There was a smaller car with manual transmission ready to go. Being short on time, I accepted that one and regretted it the whole trip. The car did not live up to its brand's reputation. Thus the issue is Sixt does not have enough cars to give the customer what he wants. Other rental companies have plenty of cars and have always made sure I'd accept the specific car before printing the paperwork. Add to that the fact Sixt kept all the money for the larger car plus tried to add an additional charge after I got home. I appealed to Sixt headquarters in Germany, but they were as unbending as the rental office manager. They all said your signature means you pay anything we say you pay. Sixt claims the added charge was revealed on the web, but it was not in the total price. It may have been in the fine print, but I don't think it was. Again Sixt is not upfront and open as good companies are. The lack of the slightest remorse or accommodation on the part of Sixt leaves me certain Sixt is a car rental company to avoid. read more