Dishonest and predatory behavior. I chose Sixt specifically because their online rate includes…read moreMexico's mandatory third-party liability insurance. At this branch, both staff and the manager falsely insisted I was required to buy supplemental liability insurance. When I showed Sixt's own website stating that the included third-party insurance already meets legal requirements, they changed their story and claimed that Jalisco has a higher mandatory minimum. This is straight up a lie. If they try to pull this trick on you, know that Sixt's third-party coverage is USD 37,000, while Jalisco's requirement (based on minimum wage) is about USD 32,000 per the most recent official sources. After 30 minutes of arguing and showing multiple sources disapproving their lies, they finally gave me the car--while threatening that police would pull me over. During this time, another customer (a tall white male) came to return his car. I asked whether he had been pressured to buy the "required" additional insurance. He told me he had never paid anything extra and he was never pressured into getting extra insurance at all. I can only imagine they pull this trick to target whoever looks vulnerable (I'm a single Asian woman traveler). This branch is extremely dishonest and deeply disappointing--especially given that rental car agents are often visitors' first point of contact with Mexico. This behavior reflects poorly not only on Sixt, but on the country as a whole.

Scam Scam Scam. Forcing you to buy additional third party liability insurance even though it is…read morealready included in the sixt prices. Support says nothing can be done since Sixt MX is a franchisee... What a joke of a company. Get your franchisees in order Sixt

I rented from Gecko Rent A Car again based on my previous excellent experience, and they again went…read moreabove my expectations. The booking process was seamless and the all-inclusive pricing including insurance makes this a no-hassle, 100% confidence, straightforward booking. Communication was excellent. My flight was delayed by almost 2 hours, which would have had me land past their closing time. They reached out to me and offered to park the car in the airport parking lot, or to reschedule my reservation. I requested for parking lot pickup and the process was easy and I was on my way soon after landing. I also got a flat tire during my trip, and their emergency number support was top notch. Jose arrived quickly, changed my spare and took me to a tire repair shop nearby. The car was clean, reliable and in great condition. I highly recommend them again for anyone traveling to the area. I sure will next time I visit Puerto Vallarta!

This is hands down the best car rental company in Puerto Vallarta! From Fatima to the entire Gecko…read moreteam, the experience was exceptional. Their prices are clear with no hidden fees or surprise taxes, and the cars are brand new and very well maintained. Customer service is top-notch -- they reply instantly on WhatsApp and make everything so easy. I needed to extend my rental for an extra day, and all it took was one quick message -- done in seconds! They do place a standard hold on your credit card for incidentals, Thank you, Team Gecko, for making the process smooth and stress-free!

What a scam! Don't get your car here! We rented the car for…read more4 days and had to pay a deposit of 3000 pesos. We brought back the car in perfect condition buy when the checken the car it appeared the spare tire was missing. Crazy how this was the first thing they checked. A long discussion happened after that, the guy wanted to keep the deposit. All the money we expected to be returned gone. We were suspicious and told him he stole the tire himself, as another key would have been required to get into the car. We knew they had GPS in the car so they could always track it. After a long silence he admitted to have stolen it himself, but the car was on our responsibility he said. There was nothing we could do about it though, after his friend pushed me away from the car he drove away with our money. We didn't want to cause much trouble as we were in a foreign country. All we can do now is warn others for this company that is stealing from (young) tourists.

OMG these guys are great. Amazing service and super cheap. I looked around and they were the…read morecheapest so I wasn't sure what to expect, but they really impressed me. They go and pick you up at the airport which is great, and the guy was super nice and accommodating. The car was new and clean. Just great!

Wife and family went down for a week. I found them on maps had the highest rating figured I'd give…read moreem try. Everything was easy picked up and dropped off at airport no hidden fees or extra cost highly recommended.

Had prepaid vehicle plus insurance coverage required in Mexico from Avis. When I arrived at their…read morelocation was told because I was renting a Premium vehicle that I had to purchase additional insurance ($1200 USD) or they would not release the vehicle to me. I attempted to cancel the rental and found I would lose my $2000 USD prepayment made 6 months prior. Had to haggle and was able to bring down the additional insurance payment to $600 USD. Then was given a vehicle with balding tires and turn signals that did not work. Had to return the following day to exchange for a better vehicle. DO NOT RENT HERE. I would leave 0 stars if possible. Both AVIS in Mexico and the US did not help when a complaint was filed. When calling to file a complaint you get a call center that is based overseas that are unable to properly communicate. I recommend using Gecko car rental. Their prices are straightforward and include full insurance, no additional fees.

We ended up paying DOUBLE the amount I had authorized and prepaid for our rental in Puerto…read moreVallarta. ,After explicitly telling the rental agent we did not want to add additional insurance to our rental, when she quickly flipped through several pages of documents pointing to where I should sign and initial, she had me initial where I was ACCEPTING the additional coverage. She made no mention of the extra $30.00 per day I would be charged. Avis customer service told me it was my word against the sneaky, dishonest employee. Did she get a commission for up-selling us? I've always had good experiences at this rental location, but I've never been scammed before. My $400 rental ended up costing me $800. I would advise anyone renting here be super vigilant about signing anything and be aware of dishonest employees ( dark haired girl with bat wing eyeliner). I will never rent from Avis again. Shame on Avis for hiring such devious employees.​

National and Enterprise are the same company, and both companies rentals are from this location…read more They try to sell you a timeshare when you pickup your car, and when you decline they give you a marked car the police watch for and pull you over for a bribe. I normal do enterprise to avoid feeling scammed. It costs more but almost everywhere in the world it's hassle free. Not here. When we checked out our car we signed all the paperwork, paid, and before being allowed our keys we were sent to a separate desk where I had to listen to a timeshare pitch. While I've got a 4 year old going crazy, I have to listen to the promise of $100 USD back if I go to breakfast and their restaurant so I can fall in love with it. When I left, I was given a vehicle with bright red stickers all over the windows. Clearly visible from far away making the car a target. Within 5 minutes of leaving Enterprise (after declining the time share, coincidence?) I was pulled over by the police who said they would take my families drivers license and passports unless we paid a ticket now. Cash only. They took all of the cash we had on us and left. I've never felt so scammed, and vulnerable, as I did having to do business with this enterprise.

After seeing all the negative reviews I thought I would share my perspective. My experience on…read morearrival wasn't great. I had rented a car for one month. I bought full coverage insurance through Price Line and knew that I had to also purchase the mandatory Mexico liability insurance. I was completely surprised when the mandatory insurance cost almost as much as the car rental. I thought that I was being scammed. Somehow, this needs to be way more transparent in their pricing. Other than that, the car was exactly what I was expecting and the Marin took very good care of me when checking back in. At the end of the day, I was very satisfied with my overall experience.

We arrived at our scheduled reservation time to pick up our car, only to be told that there were no…read morecars available. The employee also said they could not even confirm whether a car would become available later that day. Instead of offering a solution, we were told to call back every hour to check if a car might show up. There was no apology, no compensation, and no alternative arrangement offered. A reservation should mean a car is available at the reserved time. This experience completely disrupted our plans and was extremely frustrating. I would not recommend relying on this company if you need a guaranteed rental

This location sold my information…read more After my trip, fraudulent charges began, calls started coming in and now just waiting for identity theft. Learned after this incident there is an advisory regarding businesses in the Jalisco region selling information to the cartel. I highly recommend avoiding this location at all costs

The drivers were very professional and accommodating, arrived early for return pickup knowing how…read morebusy the street would be. We will definitely use them on our next visit

We just got back from a nice all inclusive vacation at the Dreams Vallarta Bay & had a wonderful…read morestay! We originally were supposed to travel w/10 families, but 6 cancelled due to the cartel leader being unalived over a month ago. We almost cancelled our trip due to the travel advisory and friends and family advising us not to go for safety reasonings. We had no issues on our trip and even travelled into town to do some glass shopping. Anyhow, I chose this company based off the good reviews and we wanted a trust worthy transportation company during this uncertainty. First off, I'm so glad I saved the pic of the directions on how to find them after baggage claim. Since it was our time in PV I didn't know what to expect at the airport. I can tell you that the shark tank with of scammers that don't work Vallarta will "pretend" they work for the company and will ask you for your name and try to mislead you that they are Vallarta transfers in the airport area where you see all the signs. I remember to meet with the people in the airport but my hubby and I almost fell for it cause they literally let us know that they were looking for us and worked for Vallarta transfers. Has actually called they said before you exit the airport. I can't believe we does. It seem so truthful. Read this! Do not talk to anyone in the airport for this company. They will say they work for the company and they don't and they will sign you up with a separate ticket. Those are scammers and should get arrested for this.!! I yelled at them to leave us alone! They are great liars and con-artists!! Ignore and BEWARE !! Exit airport and walk to left and cross the cross walk where you see the yellow stripes on side walk... you will than see a tall blue flag with "Vallarta Transfers" and a sign with your name. It was very nice to hear that we were at the right spot. That day was so crowded because it was a holiday weekend. And our driver had to wait an extra hour for us. Anyhow, it was very nice and relieved to see the right company and it was nice to be drinking a coronarita on the way to the resort. All the staff was very friendly and talkative. One person name that stood out was "Christopher". I remembered his name because my brother's name and he was very helpful giving us suggestions and telling us about the town. anyhow, the airport is 15 minutes from "Dreams" if anyone wants to know. We ended up doing the one-way pay instead of the round-trip pay. I guess we could've saved 30 bucks if we would've booked Uber XL on the way to the airport. We are promised that we would get beer on the way to the airport when we returned, please see the photo of the receipt. Then they emailed me and said sorry, we only do beer when we welcome you at the airport, but not when we drive you back on your departure. So that is why I give the four star review because in the email invoice they indicated they would give us beers both ways but it wasn't true.. It was $60-65 one way w/o tip. What I should've done was book Uber XL from resort to airport as it was giving me quotes for $17-23 one way without tip. We just had a ton of luggage that is why we booked it both ways. Ended up taking a Uber to town mid trip. It cost us $7 each way. We didn't have a bad experience. I Hope this review Will help you out on your next adventure. Yes we would use it again for one way only if we had less luggage. If You're traveling with no kids and less luggage and I would say go for the UberXL you will save money.

Tried renting a car from Alamo via carrentals.com (an expedia company)…read more What a complete scam. The site guides you through different car rental agencies you've heard of, and maybe some of them are legit...but my experience with reserving a car via Alamo Rent A Car through this site was a complete waste of time. After selecting the pickup/dropoff dates, car-types/sizes, prices, etc. all you'd expect from a car rental site, it then proceeds to collect your personal info (thankfully, not credit card info) finally giving you the details on where to be at what time to pick up your reserved car. The address I was given was near the airport, so it sounded legit, but when I got there (Blvd Francisco Medina Ascencio 7924 Col Villa De Las Flores, Puerto Vallarta, 48335) it was a taxi depot and no one had ever heard of Alamo rent-a-car (I spoke to multiple people; FYI - my spanish is excellent). I returned to the airport terminal, as I saw Alamo Rent A Car business on Google Maps, thinking they would have my reservation (Intl And National Arrivals, Área Militar de Vallarta, 48311 Puerto Vallarta, Jal., Mexico) but that too was NOT a business/office of any kind. Is it just Alamo-Rent-A-Car, or the entire carrentals.com site, but buyer beware!!!

I rented a premium car from here for 4 days, which ended up being a surprisingly nice Nissan…read moreAltima. The prepay price came out to under $20/day (under $80/total) but the final price came out to $240 because of the third party damage insurance required by Mexican law. My AMEX includes car rental insurance, but every time I have presented this card at other car rental companies in various different cities, they never let me get out of the third party damage insurance. I've accepted this, but Alamo threw me for a loop when they advised me at the counter the insurance was more expensive than the rental itself ($40/day). I had just returned from another trip where I paid about $15/day in insurance through Enterprise in Cancun. When I asked this Alamo why their rate was so much higher, they attributed it to high tourist season. In theory, this makes sense. More people means more cars on the road means greater likelihood of an accident, but what a scam. At least the car was nice, but the lady at the counter asked for about 4 different forms of ID to verify my identity, which was rather annoying. It felt like I was taking out a $10 million life insurance policy. This location is not in the airport terminal but the shuttle to and from is only about 5 minutes.