Hello! I recently…read morehad an accident with my 2012 Toyota Sienna minivan, which my car insurance company covered, and the repairs were done at Gerber Collision in Fogelsville PA.. When I contacted Gerber to schedule my appointment, I told them that I would need a rental car for two, and probably 3 days. Gerber does not have rentals or loaner cars, but I was told that Enterprise Car Rental on Hamilton Boulevard in Allentown was the service they used, and that I could schedule to have a rental vehicle dropped off as early as 8am when Gerber opened, and that 'drop off' of the rental would be as easy to schedule.. Please note- My car insurance does NOT cover rental reimbursement, so when I contacted Enterprise, I did tell the rep on the phone that.. I would be paying 'full price', 'out of pocket' - no discount like State Farm gets when they arrange the rental.. And I was ready to book the rental, with credit card in hand.. While I was 'on hold' with Enterprise, about 20 minutes, I listened to many of the 'ads' that stated 'Enterprise knows that life never stops moving, and we are there to help you keep moving' and so on.. But here is where it gets sad - ** When I finally got through to an agent, I was told the following - ** No discount on the rental, even though I was paying in full because State Farm did not 'initiate' the 'courtesy call'.. ** No drop off of the rental at Gerber Collision at 8am on Monday.. The soonest I could get the rental on Monday was 930AM, an hour and a half AFTER my minivan was scheduled to be dropped off and taken in for service.. The distance between Gerber and Enterprise is several miles, so I think is a very fair question to ask - As a car rental company, with a customer paying full price per day, why should that customer have to walk several miles from the collision repair garage to the rental car establishment? ** The 'drop off' instructions were just as sad - Instead of picking up the rental car 2 or 3 days later at Gerber collision, I would be required to return the rental car to the Enterprise location on Hamilton Boulevard in Allentown.. ** Also, the P/U times and drop off times - since I work nights and sleep during the day - would end up me having to rent a car for 4 days - Sun-Mon-Tues-Wed.. The mid size sedans offered were about 75+, and with other fees, it came out to almost $400 for the rental car.. And I would have to find my own way to pick up the car at Hamilton Blvd.. after 930am (when I am usually sleeping) and have to return the rental to Hamilton Blvd. by the time Enterprise closed or be charged for an additional day... Honestly, I found this entire situation to be ridiculous.. Renting a car should be easy and convenient. And I am sure it is at the local airport! LOL.. But I tried to give Enterprise my business - from the recommendation I got from Gerber Collision in Fogelsville PA.. And I found Enterprise to be neither convenient or easy.. At the end of the day, I did NOT book a car rental from Enterprise.. My family and I just got by with one vehicle for 4 days even though we all work different schedules.. And I ended up saving almost $400, even though I was willing to spend it for the sake of convenience... Folks, I am absolutely NOT the kind of person who complains to McDonalds because 'their coffee is too hot'... In fact, I LOVE posting 5 star reviews wherever I can to show appreciation for the excellent service that so many folks deliver in their daily lives.. But I was really thrown off by my contacts with Enterprise.. I'm not telling Enterprise how to run their business.. But I gotta tell you - Telling a guy who wants to rent a car for 3 or 4 days - who is paying full price - that I also have to walk a few miles to get my rental? When insurance claimants can have the car delivered to them? And then dropped off at convenience? Even though Enterprise is giving a discount for insurance claims over a 'nobody' who is paying full price??? Folks, sorry to say - I feel that is a really bad business model Enterprise has got going there.. One would think that they - since their business is renting vehicles - would want to service any possible customer in any way to make the sale.. Imagine ordering a Whopper at Burger King and being told that 'If you want that on a bun, you gotta stop on the way home to pick up hamburger buns'... I got through my minivan's repairs this week.My family got by on one car.. And I am sorry to have not given Enterprise my business. But fact is - I'm not paying a car rental company almost $400 and then having to call an Uber to go pick up the rental car! LOL.. Final note - Please do not blame anyone at the Hamilton Boulevard location of Enterprise.. Every person I spoke with was polite and professional!! But they had no way to work around the questions I had about the times and the booking.. But it seems to me that Enterprise - as a company - does not give a crap about folks who work 'off shifts'.. ONE STAR!

This employee here seems detached and treated me coldly. Like I am a bother instead of a respected…read moreclient. I called in and reserved a car and the guy noted I have rented here twice before with no problems.

NO Stars....I can not recommend Budget/Avis to anyone. My experience was awful. I went to the…read moreEmmaus PA location to pick up my rental car, which I ordered online, in the office they seemed to be disorganized. No one took the time to walk me around for a pre-rental check. Probably because it was raining. I took the vehicle home and first thing I noticed was a bad stale cigarette smell. I then noticed a big rip in the back seat, stained carpet, stains on various seats and headliner, food crumbs and long hair in the interior, scrapes/scratches on the body. My husband and I spent at least an hour that night cleaning, vacuuming and spraying Lysol throughout the interior. The next day was a windy day so I opened all windows and aired the car out for over 12 hours. It smelled better but there was still a trace of stale cigarettes. Every time I tried to call the Emmaus branch either during or after my rental (with the exception of one time) no one answers. I get an automatic transfer to a corporate call center. I spent up to 56 minutes on hold and routed through various automatic prompts. After I got a live person and explained all this I was given a 1 day future free rental. I called today about an additional $181 being charged to me as I have no idea what it was for. After being on hold 32 minutes I got a live person telling me it was a charge for an additional day of rental. He said I prepaid for 10 days but I had it 11. This is ridiculous since my rental confirmation email reflecting the charges shows a 12 day rental and specifically states "12 Days". I told him I wanted to speak to a Supervisor. After being on hold another 8 minutes I was disconnected!!!! The customer service is horrible, the rental car was horrible. Absolutely NO stars!!!!

Great customer service! Super professional, friendly, and helpful. I've been visiting my parents…read moreand ended up staying longer than planned.....they've been very accommodating my rental needs.....especially Sean and Latoya!

What a nice team. I came in late Thursday night. Recognized for my history with NRC. So pleasant…read moreand friendly. Nice to have that chat sometimes. He was such a great representative for NRC. Like Kyle from PHL:). Cars always spell great. Unlike some other companies.

Traveling is always unexpected, and after 7 delayed flights and a 22 hour travel day, Hamp Smith Jr…read morewith National rental car was a bright light. His customer service was outstanding and his demeanor was a breath of fresh air when it came time for me to panic and rent a car last minute. He went above and beyond to talk me through options while there was a line of people behind me. I did not feel rushed into making a decision, he provided complimentary water, and was incredibly friendly. This was my first time in Pennsylvania, but if Hamp is what everyone is like here, I'll definitely come back!

Great customer service and good rates go hand in hand with this car rental company. I was so happy…read morewith the staff, they made things incredibly easy! I practically just grabbed the keys and hit the road! They have an awesome selection of vehicles, with great rates, too. I can't wait to rent from them again! Who needs Enterprise?

From the owner: Here at Loud Motorsports our customers needs and wants come first! We offer first class rates and…read morequality customer service to all of our clients! We specialize in Car Rental Service, Black Car Service, Airport Drop off and Pick Up services, Car Delivery and more! We have cars for any occasion, big or small! So give us a call!

My name is Gerardo and me and my wife arrived to Allentown on 12/28 not really knowing much about…read morethe city and how to get around so we were a bit nervous and anxious once we landed but once we made it to the Enterprise and spoke to Brian Ernst at the counter we were instantly relieved. Brian was quick, efficient and provided me and my wife excellent customer service! Besides receiving an awesome car to drive around the town we receive the kind of service you don't get just anywhere! Thanks Brian and we look forward to returning to Allentown and renting again with you guys!

We made an appointment for the rental car to be at the body shop at 11am. At 12:15 the car finally…read moreshowed up and then, the poor kid that had to check us in said they had a lock out on it. He had to try to call the manager.....and it took about 10 minutes for him to answer the phone and another 5 to get things straightened out. Also, I personally called them around noon because I was frustrated because of waiting so long. First time, the guy just hung up on me. Second time, the new guy said it would be another 10 minutes or so. Big help. I will never us Enterprise again. Hertz all the way baby!