Hello! I recently had an accident with my 2012 Toyota Sienna minivan, which my car insurance company covered, and the repairs were done at Gerber Collision in Fogelsville PA.. When I contacted Gerber to schedule my appointment, I told them that I would need a rental car for two, and probably 3 days. Gerber does not have rentals or loaner cars, but I was told that Enterprise Car Rental on Hamilton Boulevard in Allentown was the service they used, and that I could schedule to have a rental vehicle dropped off as early as 8am when Gerber opened, and that 'drop off' of the rental would be as easy to schedule.. Please note- My car insurance does NOT cover rental reimbursement, so when I contacted Enterprise, I did tell the rep on the phone that.. I would be paying 'full price', 'out of pocket' - no discount like State Farm gets when they arrange the rental.. And I was ready to book the rental, with credit card in hand.. While I was 'on hold' with Enterprise, about 20 minutes, I listened to many of the 'ads' that stated 'Enterprise knows that life never stops moving, and we are there to help you keep moving' and so on.. But here is where it gets sad - ** When I finally got through to an agent, I was told the following - ** No discount on the rental, even though I was paying in full because State Farm did not 'initiate' the 'courtesy call'.. ** No drop off of the rental at Gerber Collision at 8am on Monday.. The soonest I could get the rental on Monday was 930AM, an hour and a half AFTER my minivan was scheduled to be dropped off and taken in for service.. The distance between Gerber and Enterprise is several miles, so I think is a very fair question to ask - As a car rental company, with a customer paying full price per day, why should that customer have to walk several miles from the collision repair garage to the rental car establishment? ** The 'drop off' instructions were just as sad - Instead of picking up the rental car 2 or 3 days later at Gerber collision, I would be required to return the rental car to the Enterprise location on Hamilton Boulevard in Allentown.. ** Also, the P/U times and drop off times - since I work nights and sleep during the day - would end up me having to rent a car for 4 days - Sun-Mon-Tues-Wed.. The mid size sedans offered were about 75+, and with other fees, it came out to almost $400 for the rental car.. And I would have to find my own way to pick up the car at Hamilton Blvd.. after 930am (when I am usually sleeping) and have to return the rental to Hamilton Blvd. by the time Enterprise closed or be charged for an additional day... Honestly, I found this entire situation to be ridiculous.. Renting a car should be easy and convenient. And I am sure it is at the local airport! LOL.. But I tried to give Enterprise my business - from the recommendation I got from Gerber Collision in Fogelsville PA.. And I found Enterprise to be neither convenient or easy.. At the end of the day, I did NOT book a car rental from Enterprise.. My family and I just got by with one vehicle for 4 days even though we all work different schedules.. And I ended up saving almost $400, even though I was willing to spend it for the sake of convenience... Folks, I am absolutely NOT the kind of person who complains to McDonalds because 'their coffee is too hot'... In fact, I LOVE posting 5 star reviews wherever I can to show appreciation for the excellent service that so many folks deliver in their daily lives.. But I was really thrown off by my contacts with Enterprise.. I'm not telling Enterprise how to run their business.. But I gotta tell you - Telling a guy who wants to rent a car for 3 or 4 days - who is paying full price - that I also have to walk a few miles to get my rental? When insurance claimants can have the car delivered to them? And then dropped off at convenience? Even though Enterprise is giving a discount for insurance claims over a 'nobody' who is paying full price??? Folks, sorry to say - I feel that is a really bad business model Enterprise has got going there.. One would think that they - since their business is renting vehicles - would want to service any possible customer in any way to make the sale.. Imagine ordering a Whopper at Burger King and being told that 'If you want that on a bun, you gotta stop on the way home to pick up hamburger buns'... I got through my minivan's repairs this week.My family got by on one car.. And I am sorry to have not given Enterprise my business. But fact is - I'm not paying a car rental company almost $400 and then having to call an Uber to go pick up the rental car! LOL.. Final note - Please do not blame anyone at the Hamilton Boulevard location of Enterprise.. Every person I spoke with was polite and professional!! But they had no way to work around the questions I had about the times and the booking.. But it seems to me that Enterprise - as a company - does not give a crap about folks who work 'off shifts'.. ONE STAR! read more

This employee here seems detached and treated me coldly. Like I am a bother instead of a respected client. I called in and reserved a car and the guy noted I have rented here twice before with no problems. read more

I never thought about reviewing a rental car company--- but this place is outstanding in all areas of customer service! Ted picked me up at home and he was very easy to talk with. I was feeling worn-out and anxious from a car accident the previous night. I just about "talked his ears off." I shared with the manager (Tony) how helpful Ted was. Kind and courteous. Very professional. I then met almost everyone in the office. What a genuinely nice group of people. Most importantly, efficient! Hayley took care of my paperwork and she was extremely pleasant and helpful. read more

Enterprise Rent-A-Car - The friendliest, most efficient and professional people I have encountered at a car rental company. - Car Rental Near Me - Allentown, Pennsylvania

A young man named Noah took care of me and he is highly competent and very friendly. He took my information and I was out the door in just minutes. He deserves a raise. The next time a Karen crashes into me and I need a rental I will be back for sure. read more

What happened to customer service? I worked at Enterprise 15+ years ago, and I would never try not to help the customers. They just told me sorry no cars until tomorrow...did not guide me to another branch or attempt to locate a vehicle. We used to try our damn best to find something or call a branch and see what they had, or put them on a list so when vehicles came back, they would get a call. None of that. I wish my fleet company did not use enterprise, as I would rather sit at home and do nothing- instead of renting a vehicle with them. So disappointed. read more

For the last few months, I've been a regular renter at this Enterprise location. All of the staff that I've dealt with have been fantastic. Kelsey, Tom, Matt, Angie, Carol, etc have always gone above and beyond with not only making sure I have reliable transportation to and from my destination, but also assuring that I am picked up and dropped off as needed. Matt actually went out of his way to call me prior to my appointment to ask if I would need to be picked up today (because I failed to call like I usually do). The company is great, but it is the customer service that makes this location exceptional. read more

You had better watch this company because of the costs that they do not tell you about until one returns the car. I had an accident and the fellow who came with the rental from enterprise told me that I had to put down a deposit of $150.00 and that I would get that back when I returned the car. This is the first time that I had to rent a car, After I returned the car I waited two weeks for my deposit back. I never did get it.The final bill was $504.67. They had my CC numbers and the money was taken from there without my knowledge. So be very careful of this company. Like the Indians said, they speak with a fork tongue Thank Tou read more

WORKER MASTERBATING OR PICKING BUGS OFF OF HIS JOHNSON AT HIS DESK. I went in to inform Enterprise that the wind Sheild wipers needed to be replaced, they gave Me the run around. Asked Me to go to Firestone and tell them it's a rental from Enterprise and they would replace at no charge which did not happen. After waiting an hour at Firestone they informed Me they would not replace them because Enterprise will not authorize it. So I went back to Enterprise and advised I still can't drive the car in the rain. The only solution they offered was for Me to go out and buy and install the wipers in the rain Myself, meanwhile the Employee sitting at the 2nd desk on the left was literally sitting at His desk with His hand so far down His pants that His elbow was down to His belt, playing with His "Johnson". I could not make this up if I tried. He then stood up walked right past the hand sanitizer behind the front desk, and proceeded to pick up car keys off of the wood cabinet. Since the Guy helping Me had mentioned trading My vehicle since They could not change the wipers. I asked the Young Man, Sir those aren't the keys You have in Your hand for My vehicle are they. He said "no why". I said because I do not want You touching any keys for Me since I just saw You masterbating at Your desk for like 3-4 mins straight . At 1st He said "oh when I was adjusting My belt" I said Sir with all due respect I am a Man just like You and I know You do not need Your hand so deep in Your pants that Your elbow is down to Your belt to adjust your belt. Knowing that He was busted "RedHanded" He actually added insult to injury by now saying. "Thank You for observing Me". And My smarts as response was. It was no pleasure "observing You jack off in public" He then just walked out the office like this is normal, as I told His fellow employees Im not sure if He was masterbating or picking bugs off of Himself. The other employees could care less about the nasty situation, so of course I called corporate to complain and they basically said, "oh sorry, I'll escalate the issue.... No one Never pulled the Guy to the side and even asked Him to at least wash His nasty as hands, no wonder one of the previous post states that it smells like body oder in this location ( smells like ass, balls and sweat ) please please please don't not give any business to the Enterprise at 5661Hamilton Blvd, Allentown Pa,. Unless of course this is not an issue for You and Your Family. read more

What great service! Tony and his team took excellent care of me when my car broke down and were super helpful. I'll never rent from anywhere else. read more

I was in a car accident(not my fault) and got a loaner car from them paid by the person who hit me but since I just recently delivered a baby, I could not go to pick up the car. My husband went and he did the transaction only to be tricked into taking extra "fees". Had they explained it to my husband we would not be paying a single dime to them! Horrible people who takes advantage of their customers! STAY AWAY FROM THESE LOW LIFE SUCKERS!!!! read more

I don't normally do this but when you experience exceptional service I fell the need to share. Tony Guzie is THE MAN! He hooked me up big time with a F150 for my move, needed more time with it too and it was no problem. Seriously, if you need a rental come to this location and ask for Tony, he is very very helpful and more than happy to accommodate your needs. rent from here, you won't regret it. read more

Enterprise Rent-A-Car - Car Rental Near Me - Allentown, Pennsylvania

Renting a car from Enterprise Rent-A-Car on Hamilton Blvd was a great experience. At the last minute I needed a car while mine was in the shop. I went online, selected the location that was best for me, and proceeded to select my options. Just before checking out I searched for promo codes (the ($9.99 weekend special is the best deal you'll find), and upgraded the car size. Very fast, and simple. Even better, there was no add-on charge for mileage (up to about 300 miles I believe). More than fair. In addition, the service people were very professional and friendly. The only reason I didn't give 5-stars is: I ended up returning my car a full day early, but since this location is closed on Sunday, I ended up being charged through the next day (when they opened and could check my rental back in). Honestly, at the price per day I was being charged, that wasn't an issue. Under different circumstances I would push back on that extra day's charge. Bottom line - this is a great Enterprise location with friendly service, that you can feel confident doing business with. read more

They set you up by parking cars in difficult places and then don't warn or help you drive out the spot. And rude employees, several not even dressed professionally. read more

The people working at this place are incredibly sweet and helpful. I had an easy experience renting the right car for my family vacation. Tony Guzie was friendly and listened carefully to our needs before showing us a few great cars to choose from. I highly recommend these guys! read more

This location is the best place to rent a car, the people here are very friendly and accommodating Anthony he treated me like a VIP wow! very happy experienced. I did not expect I could rent a new Dodge Charger... the car so clean, shiny and runs so great!!! the best thing in Enterprise company I returned the car in their location near by my home so it's hassle free for me. I rented the for a week and I called for another day extension coz my car is not fix yet, the lady in the phone is very courteous very helpful...their customer service is so GREAT beyond expected. Sometime in the future I won't hesitate to do business with them again and again. Thank you very much. read more

I want to start off by saying that I usually have a good experience with this location until recently. My wife booked us a one-way rental from here to newark airport (EWR). The rental fee quoted was 50% higher than the companies website stated. I thought this to be weird, since it is not an airline where "Lower prices may be found online", even so, it was a major difference. I called this location, and spoke with Tom, whom would not budge on the price, so I cancelled my reservation. I then (this was after looking on line) contacted their 13th St. location whose telephone price was the exact same as what the on-line price was quoted, no difference. In fact, the price (online and phone) was lower that either price at Hamilton. I probably won't be renting from here in the future. read more

I'm reviewing an Enterprise office I've never set foot in! Crazy, right? My friend bought a car in Allentown and we had to drive over from New York to pick it up. We rented a car from Enterprise, one way, planning to drop it off at this office. We were nervous about getting there before they closed at 1:00 on Saturday. We called to confirm their hours and ask if they could drive us to the car dealership. "Hey, if it would make it easier for you, you can just leave it at the car dealership and give the keys to the salesman. We'll pick it up later." WOW!!! In one second, with a simple offer our day got 100% less stressful! Amazing service. These people really want to make your day better, and keep you moving! read more

Recently My wife and I were in a car accident and needed a rental while ours car were in the body shop. I contacted their trexlertown location and worked with Nicole and Angie. Both were extremely polite, professional. On the day of the repair they brought the rental to the body shop. Since their Lehigh street location was closer to the body shop mike from Lehigh street brought the rental. He was on time and extremely polite and I was done in less than 5 min. When my wife's car went to the body shop again they came with a rental car on time. Since their iPad wasn't working they took her to the location and gv the rental. Overall smooth and very professional experience from their trexlertown location read more

I have rented on several occasions,and have always had prompt and courteous service. I will continue using enterprise in the future!

car was clean and ready to go when got there car i rented was nice and ran great will rent from enterprise again for another weekend trip