pick up was fine (although you have to go to the counter if you're hertz gold. BUT on my last day of a week's rental, i had a 3 hour tight drive to the airport AND THE TPS warning went on!! i stopped and checked all the tires (they looked OK) but then i noticed that the TPS was actually sophisticated enough that it showed all the tire pressures AND THEY WERE ALL LOW!!!! i guess that means that they don't check the tire pressures periodically (every three months would even be enough) but wait until the warning lights go on!!!! that is inexcusable! read more

My reservation was with Alamo but after getting the car loaded (including toddler in car seat), I realized I was given a car that I couldn't connect my phone to... which was almost dead from flying and would need for an immediate hour drive. I came back inside and the rep had already left. There was a lovely lady named Joy at the Hertz counter who walked out to the car with me to try to problem solve... and at the end of the day loaned me her personal phone cable out of her car. Such Midwest hospitality! I would rent through them just because of her in any upcoming trips to the area. Thank you, Joy! read more

The absolute worst. We returned the car with a full tank of gas after stopping at a nearby gas station to top off. We received the car with a full tank of gas and drove the car less than 100 miles in the 2 days we had it. The day after we returned the car - now back home in California - we received a message that the Hertz location was charging us an additional $20 for bringing back the vehicle "not full". Disgraceful con artists! Another scam is that our Hertz booking showed Unlimited Miles on the confirmation and even on the app. But when we picked up the car we were told we only had 1400 "free" miles. WTF?! This location is not a real Hertz. It's a licensee and it really shows. Stay away from this Hertz at Appleton Airport. Far away. If you're a Gold Member or higher it makes no difference. They don't offer Gold services. What a pathetic joke this location is. You've been warned. read more

1) they told me the car was in row 100 after a 20 minute search in the cold night me and my friends found the car more than several rows over 2) I was a first time customer and due to an unintended time constraint I was unable to fill up the gas tank but i figured since i only used a quarter of a tank it should be no big deal boy was i wrong as they charged me over $100 for gas I will never use Hertz again for this read more

OMG! This cannot be Hertz! I am a gold member and I have been to many Hertz locations through all my years of travel. First, they say they have a Gold Member counter - simply not true! Next, my reservation said I have unlimited miles - This location said I was limited to 1,400 miles. I wasn't planning on driving this many miles so I was not too bothered by it, but I don't like rules switched on me after the fact. The biggest issue I had was I returned the vehicle, and showed the counter person my receipt for filling up the gas. I drove a total of 98 miles on the car. The gas gage on the car showed full. I got the receipt for the correct agreed to amount when I was at the airport, and I thought that was it. The next day I received an revised receipt charging me for gas for 7/8 of a tank. First of all I said I would return the car full, and I did. Second it would be virtually impossible for me to return the car with only 7/8 of a tank when I drove a grand total of 98 miles as stated on their receipt! ThT would mean they have a fuel leak or the car was running for the full day that I had it, and even then I'm not sure it would burn 7/8 of a tank at idle! Again, I dove it only 98 miles. So I have all the receipts, I booked through an excellent travel agent and he escalated it to a national that said this was terrible. This particular office is Terrible, and I feel that when I called in to complain, I was getting no where with Amy. I told her I thought this was BS (I did call out the full words) to which she said sir you don't need to curse at me. I wasn't curing at her I was telling her what I thought of the situation. Then when I was asking her for her managers information, she really ticked me off by saying "Sorry sir, I wasn't listening to you. I told her (without swearing at her) that she was incompetent, and hung up. Amy should eb fired in my opinion, and this place should lose their franchise with Hertz because I've never had service like this from any other Hertz location - EVER! read more

First car I got was poorly maintained, it vibrated and growled about 50 mph and I thought it was the freeway , then realized an hour into my drive there was major issues. I called Hertz and the girl said they had no cars in that class????? 2 hours wasted time and no upgrade? No, I got down graded and paid the same. The car they gave me the trunk wouldn't open, but found that out 60 miles away. I've rented Hertz for 30 years and never again. read more

Hertz gave us the rental car we wanted, at a good rate. They also told us that if we got the pre-paid fuel that if we brought back the car with less than half a tank of fuel, we would come out ahead. Not true! We went with the pre-paid fuel , got charged $37 and the fuel tank only holds 15.85 gallons when completely empty. They told us the manufacturer said it would hold 18 gallons and at their rate that was the cost. What happened to the making money when you bring it back with less than half a tank. A very deceitful practice! Beware when dealing with Hertz!!! read more

If I could rate this location zero stars I would. The confirmation email stated one amount and they charged my major credit card (not a debit card) more than double as a "hold" without authorization or telling me. Once I noticed it on my card and my paper work, I tried calling and intended to turn around and return the card. I was asked if she could put me on hold, and she left me on hold for over 20 minutes, and I actually pulled up to location to return car while still on the phone and the woman was just sitting around shooting the breeze with some other women while I was on hold. I returned the car, she emailed me the corrected receipt but claimed corporate was the only one that could release the hold, then corporate said the licensee had to. It was a mess. Complete bait and switch and holding on to their customers money for their own profit. read more

Save yourself time and money and go down the street to the airport. We arrived to pick up the car we had booked. We were handed the paperwork and no explanation was given. Usually, the worker will explain what we are paying for and what the taxes/fees are for. Nope. She literally said "sign here and here." We received our keys for our "full size" car. It was a hybrid and we asked if it had the auto start/stop feature. She had no idea. The worker was rude and condescending but we managed to ignore that and bite our tongue. She hands us the keys to our car and says it's parked against the building. We walked up and down the lot trying to find the car parked against the building....not there. It was across the parking lot. The license plate is worn off so we couldn't even clearly read the numbers. We get into the car and there are cigarette burns on the seats and it smells like smoke. The burns and smell are not noted on the inspection sheet so we return inside. The tires are also shot and we are driving literally across the country. She says she'll "make a note of it." We drive off and within twenty minutes have a headache from the smoke smell. The business is already closed when we make our decision to turn around so we have to call the 1-800 number. We explained our situation and they kindly offered a different car that we can exchange tomorrow at a different location. Avoid this Hertz on Communication Drive and go right down the street to the airport location. It will save you the headache. Also, the person we talked to on the 1-800 number told us that we would be much better off at the airport location. The worker at the airport location said that they never should've given us that car in that condition. When we went to the Airport location and worked with Nancy, we got a brand new Impala. read more

Definitely would not recommend renting from here. Drive to the airport for rental - way better customer service there! This location is horrible. The lady who helped us with the car rental NEVER explained about mileage limits nor mileage charges that we would get. We even told her where we were driving to and she still did not mention anything to us. Our cost was estimated to be $69.28. After we returned our car the following day (yes, only 2 days) we were charged $264.80! We talked with Heather, the area manager, and she assumed we were told because the paper had "circles" and "underlines" that happen AFTER we left the shop, so now we have to pay up. Bunch of lairs and total B.S! Horrible customer service! Just like everyone else who commented on here - they purposely don't explain the details so they can rack up a ton of money from their customers. DO NOT RENT FROM HERE!!!!!!!!!!!!! read more

What a terrible experience. I arrived at 7:15 for my 7 AM vehicle pick up because I went to the airport first and then was asked to go to this location for my car rental. When we got there a few people were ahead of me which was fine. When it was finally my turn they didn't even have the car at that location so I had to wait another 10 minutes to pick it up. I asked why they didn't have it and they lady simply was rude and goes its not my fault if people don't return their cars on time. I understand this but why are you allowing for bookings if you don't have enough cars to cover your bookings?! I was in a rush to get to work and in a real pinch so this was very frustrating. This went around and around for a while with the same response. I also asked if we could start the paper work so when the car got there we could be quick since I needed to be at work, they said no they didnt have the vehicle number. Ok well why couldn't they go over pricing, take my license and things like that to speed up the process?! When the car finally arrived they tried to charge me an ADDITIONAL $300 hold until I returned the car. I got frustrated because I as NOT told this upfront. It would have been find had I been expecting it. When I confronted that I got yelled at, I was now late for work and we were an hour past my pick-up time. I ended up saying screw it and left. I then walked back in and asked for a managers contract information at that point a gentlemen from that back walked in and aid sure lets talk and brought me into the back warehouse where he proceeded to get into my face and be rude. I got very upset raised my voice stating that I am frustrated and its now an hour past my pick up time and that how can you run a business like this?! He proceeded to get into my face, wave fingers and swear and scream at me. Then a second gentlemen joined in and did the same. I finally got mad and told my wife we were leaving. One of the men followed me out swearing and yelling at me. I called their cooperate office and they refused to fix the problem and blamed it on the fact that they were a franchise and they wouldn't do anything. Really they are using all your branding and ruining your name. I will NEVER be back to them anywhere because of this experience. Now I get working with people can be hard, I work in restaurants but when I make a mistake I own it and fix, I don't offer the same service they screwed up at cost and scream at them. I am in such disbelief at how terrible this was and how their corporate office was to let them do that to customers. Save your money and go up the street to enterprise. I have used enterprise before and will continue to in the future even if they are a little bit more expensive. read more