Hertz has emerged as my favorite rental car company. Sometimes it's slightly more expensive, but…read morethere are often discounts (AAA and many others) and since you don't get the hard up-sell of other places the overall price tends to be reasonable. This location is small, at a small airport, but they have a big selection of vehicles. We had a Chevy Trax which turned out to be just fine for local travel (and toting a three-year-old.) Service was efficient and super friendly. The lot is big but easy to navigate. Pick-up and drop-off were fast, the price was reasonable, and I would definitely use them again.

wish i could give a lower rating for this location. This is a franchise location, so doesn't matter…read moreif you are gold member or have president's circle status , you have to stand in line to collect your keys from the counter. Secondly they never make your rental according to the options that you have chosen when you book the car through the app/website. They will add some sort of additional insurance adding some $100 to the bill. Do validate the charges before signing the rental agreement. Lastly, i did not opt for the fuel option and filled the gas before i returned the car, and still got charged for the fuel. I showed a picture of a full tank during return but i got a updated receipt the following day with additional fuel charges. I would recommend any other service Avis, National at the location, not Hertz.

Everybody is great at this location. They are always accommodating when issues arise.read more

I have waited an hour for two people to be helped. The next person up had the only person working…read morehere go clean their car. Yup Avis has employed one person to check you in and clean the cars. Can a company be cheaper and poorly run. National and Enterprise have been pumping through their line. DO NOT choose Avis.

Nicest people i have ever dealt with, i would recommend Alamo at the Appleton, WI airport.read more

I had a rental booked through another company and my flight landed early...before 6:00am. The Alamo…read morecounter was open so I got a weekend rental for the same price I would have paid so was able to get going sooner. Unfortunately the weather turned treacherous so our return flight canceled. When I call Alamo in Appleton to change my rental to drop off in Milwaukee I was told it would be $760 so it would be best if I closed out my current contract and booked separately to Milwaukee since I already had the vehicle... It was 5 times more than if I would get a one way rental from Green Bay to Milwaukee from another company but since I didn't want to drive on the icy roads and in the fog I agreed. Then I was told I actually had to go to them physically with the car to do the above! If I dropped it off in Green Bay it would be almost $300! The corporate office could not help me as this location was owned by a licensee and there wasn't a manager on site. My recommendation...go to any other counter but theirs if you need to rent a car in Appleton and there is any chance your plans are going to change unexpectedly.

pick up was fine (although you have to go to the counter if you're hertz gold. BUT on my last day…read moreof a week's rental, i had a 3 hour tight drive to the airport AND THE TPS warning went on!! i stopped and checked all the tires (they looked OK) but then i noticed that the TPS was actually sophisticated enough that it showed all the tire pressures AND THEY WERE ALL LOW!!!! i guess that means that they don't check the tire pressures periodically (every three months would even be enough) but wait until the warning lights go on!!!! that is inexcusable!

My reservation was with Alamo but after getting the car loaded (including toddler in car seat), I…read morerealized I was given a car that I couldn't connect my phone to... which was almost dead from flying and would need for an immediate hour drive. I came back inside and the rep had already left. There was a lovely lady named Joy at the Hertz counter who walked out to the car with me to try to problem solve... and at the end of the day loaned me her personal phone cable out of her car. Such Midwest hospitality! I would rent through them just because of her in any upcoming trips to the area. Thank you, Joy!

Staff - Super Nice…read more Bathrooms - 5 stars! Clean, lots of amenities. Gate Area - Clean, Family Friendly

This review is for the North River Express shop inside the terminal. It is self serve location…read more After paying 200% over street prices, when asked for a printed receipt, the machine was out of paper. There is a phone number to call, but it does not work. I will not shop here again.

Was charged $500 for a "damage waiver". Was not told the cost at time of pickup. Who wouldnt…read moretake a damage waiver? Anyone who knows it's the same cost as the deductible on your insurance. Total scam. Even my insurance company went to bat for me as it was their rental reservation. The $500 is pure profit for Enterprise if you don't tamale the car. A prepaid deductible and non refundable. I had alway had very positive experiences with Enterprise. I will not use them again if I have other options.

No problems with the local team…read more But their online CS is horrible. Got charged for tolls 600+ miles away from where I picked up my rental less than 1 hour previously. When I called the number on the email (the Enterprise logo was first foremost on the email and the receipt), they (HTA) had the wrong vehicle linked to our account. Enterprise's online CS said that despite the email and charges coming from Enterprise, they had nothing to do with them. They have yet to reply how HTA showing the wrong car being linked to us isn't Enterprise's fault. If company charges a customer based on incorrect information from another company, the issue is between the 2 companies. A responsible company should immediately fix the problem for the customer and deal with the each other company after.