I had rented a car in Chattanooga when while driving to Helen GA I got a message of a very low…read moretire. After calling customer service they directed me to Carterville GA for an exchange. Reid and Deion were tremendously helpful. We were on our way in under 10 minutes.

My experience at the Cartersville Enterprise location was extremely disappointing. The…read morerepresentative who assisted us, whose name I believe was Chad (or Chaz), was rude, dismissive, and unprofessional throughout the entire interaction. We understood that identity verification was required and provided the requested documentation. One of the documents was a phone bill that had been paid and updated that same day, but instead of explaining the policy respectfully or offering any alternative solutions, he was callous and unwilling to help. His attitude made us feel like we were an inconvenience rather than valued customers. The interaction left me feeling that we were not treated fairly. While I cannot speak to his intentions, I left feeling as though prejudice may have influenced the way we were treated. Every customer deserves to be treated with respect, dignity, and professionalism regardless of who they are. If the documentation did not meet Enterprise's requirements, that could have been communicated professionally and with courtesy. Good customer service means treating customers with respect, even when they have to decline a rental. I hope Enterprise reviews this interaction and provides additional customer service training so that future customers are treated fairly, respectfully, and professionally.

How about picking up the phone!…read more Numerous attempts on calling (during the business hours)... no answer

I must say these guys are extremely helpful. We had to take our vehicle to North Georgia Classic's…read moreauto body. They picked me up and John was able to get me a pickup truck like I had requested. They are busy so be patient with them. The guys there are great

It was easy to find the location because the rental is INSIDE of the dealership! They took the cars…read morestraight from the lot to rent it out to you. I had Nissan Rogue (SUV) with less than one hundred miles on it for the price of a compact car.

From the owner: * We rent exclusively late-model Nissan cars * Each car is…read morelow-mileage, dependable and maintained on site by the professionals in our Service Department. * Competitive rates * We also offer discounted Weekend and Holiday Rates * Unlimited mileage for one or more day rental * Great a Rent-to-Buy Discount Program for renters looking to purchase a vehicle

I made a reservation to pick up a SUV 4 days ago. When I got to the Calhoun location to pick up the…read moreSUV they did not have it available and had not called me to let me know they were thinking they should have a car there by 3pm is what the rep said. Not happy with the service at all. Expected me to come back or give me a smaller car which I do not feel safe in and did not reserve.

I would like to report a terrible customer service issue. I had to borrow a car to come to your…read moreoffice yesterday because no one would answer the phone. I've never had a push button start car that will actually allow you to lock the key fob in the car. Anyway I spoke face to face with you guys, you called someone and insured he would be there within the hour. He called me an hour later and said you told him I was at Buckees. I heard you in the phone you told him I was at the calhoun rec center tennis courts. He said he couldn't help me because he was headed south. I'm standing in the cold. So I called the police by standing near the window talking through my I watch because my phone was in the car. 4 hours outside and $74.85 later Parrish opened the car. The guy you called who completely dumbed me on a below freezing night should NEVER EVER be your go to. I don't know if that was enterprise road assistance but that was horrible expensive and probably unsafe seeing that it was freezing. If that's service, I will use another car rental next time Very dissatisfied and plan to pursue with a supervisor in your company.

Our car broke down on a Sunday afternoon in Blairsville. Enterprise was closed as was A&A. Left…read moreA&A a voice message on the after hours number. After a short wait, Larry called us back, picked us up and rented us a van so we could get home - 125 miles away. Great guy to work with, sure helped us out while we were in a huge bind!

I made a reservation with AutoMax for a family trip to Yellowstone that we had been planning for…read moretwo years. I clearly communicated our destination when requesting a quote online, as well as in person when I went to see the vehicle in person. My quote included "unlimited mileage" (see attachment) and the reservation summary that I signed also included a $0 charge for mileage (see attachment). As I mentioned, I also talked to one of AutoMax's employees in person and told her our trip was to Yellowstone. However, a week before our trip, when I called to confirm the reservation, I was told they do not offer unlimited mileage to my destination. I brought up the quote, reservation summary, and discussions with the employee but AutoMax would not honor their agreement. Any reputable business would have accepted responsibility and tried to fix the problem, however, AutoMax showed no willingness to rectify the situation. Their poor communication, mediocre customer service, and unprofessionalism almost cost our family a once-in-a-lifetime trip. Had I not called to confirm, I would have been charged close to $2,000 in extra charges upon return. I understand people make mistakes, but I also believe a business should do what's necessary to fix an issue that they have caused. If you use AutoMax, get everything in writing and confirm your agreement early and often.

Very friendly and professional, got me a car quickly when mine broke down. It's a family-owned…read morebusiness and it's nice to have a non-corporate interface.

Our church has rented from Automax Cartersville for several years. Dealing with Kim is always…read moreeasy. They are very efficient and helpful with all our needs.

If I rent a Vehicle, it is Always from the Cartersville Automax, Busmax! They are always helpful…read moreand Friendly!!! I will never use another Company! Mike and His team are Awesome!!!

The worst. I was never told about a 200.00 fee for picking up from here and returning to another…read morelocation. They charged it and said if I was expecting for the fee to be taken off, it was wishful thinking - it wasn't coming off. I will never come here again because I don't like getting ripped off so BEWARE.

I've used them several times without any problems. The car was ready as promised. I picked up and…read morereturned to the same location which was very convenient. The staff was courteous and efficient. I will use them in the future for sure.