I've been using this location for rental vehicles for years and it's been convenient & reliable…read more However, this past year has been challenging. Lack of availability on many days to prevent making a reservation, not having a car despite having a reservation and then poor customer service on top of it all. Even after speaking with a rep from the office confirming your rental & then the following day they have nothing for you & claim they don't understand what happened. I do not recommend renting from this Enterprise location.

Be careful renting from this place: the manager erroneously told us specifically that we could…read morecharge a different credit card of a different person when we arrived at our destination. Not true, causing a huge inane charge runaround. Will not return to enterprise. Too many idiotic runarounds caused by her misinformation.

Zach was extremely helpful and offered the best customer service I've ever had with any car rental…read morecompany. Thanks for setting our trip off with a friendly start!

It is with dismay that I must take my business elsewhere. I made a recent rental in Erie,…read morePennsylvania only to arrive on an American Airline flight to find no car. I had made the reservation two months earlier. When I called the "Customer Support" number I was told, "Sorry there is nothing we can do for you." When I asked to speak to a supervisor I received the same response. I rent over 40 days a year with National and you could care less that you stranded me and my wife at the airport. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. It is sad that your "customer service" is not really service at all. It would have been easy for you to arrange a car for me had you cared about the situation you placed me and my wife in. Your lack of caring, your lake of response to multiple phone calls, and your overall lack of customer service has cost you my business. I am only one person, but I suspect there are many more out there that you have shown the same lack of concern towards. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. It is for this reason I happily take my business elsewhere.

Check engine light came on saying coolant was low. Took the car here and was told the sales guy and…read moremanager looked and said it was full. Yep looks full to me. I told them I was driving to Michigan in the morning and didn't want to get stranded. Wish me luck. Way to help out an Executive Elite customer.

Great service and I was able to get in and out very quickly. I was even able to get transportation…read morewhere I needed to go.

Super friendly staff that are caring and accommodating. The process was quick and they had cars…read morewhen nobody else in town did. Customer service is top notch and the car we got was clean and new. The process in and out was less than ten minutes.

. I am trying to get them to get this car they gave me, this manager said he was taking the…read moreinsurance off and if anything happens I will be responsible. And they refuse to pick it up. I can not drive this little car and the manager knew this, he said a SUV would be ready by Friday or Saturday at the latest. Being in a accident has me anxious driving. I would have went to another company. Then the manager wouldn't tell me who owned the company says he couldn't give out that information. Worse customer service ever.

Had rented a car in Erie, Pa on Wednesday December 20th. Was set to return on Tuesday, December…read more26th. Due to record breaking snowfall and a state of emergency, I was unable to return till Wednesday December 27th at 8:30 Pm. Was charged over $100 extra. When Alamo called I told them I was happy. This was before I knew how much extra I was charged. I have rented from Alamo many times in the past year. This is how my loyalty is rewarded? Huge charge during a state of emergency when police told drivers to stay of the road. Time to look at Budget or Hertz.

From the owner: Save time, get great deals and discounts when you book your next rental car with Alamo at Erie…read moreAirport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in PA and abroad at over 1,000+ airport locations.

This car rental rented us a car with expired tags ( by six months. We were pulled over and warned…read more I contacted the company and also open an online claim for help. The customer service refused to help or replace the car. We were unable to drive it our entire family reunion. We also had to illegally drive it back to airport where we found the counter closed at 11am. We were also charged more than quoted and they refused to give us anything off. Worst company customer service EVER! I will never use them again. We rented in Aug 2025

I prepaid for a car at the Erie PA airport -- NO CAR AVAILABLE--…read moreI was forced torent a car from someone else THEY WON'T GIVE MONEY BACK ***WOW*** suggest renting elsewhere

Frankie is great, honest guy who will get you what you need and nothing more. Always works with…read morecustomers to make sure the money is right and easy on the customer. I won't take my vehicle anywhere else, Im not someone who trusts any mechanics, but I do trust frankie.

From the owner: We're a small family owned business that takes pride in helping out our customers in any way we…read morepossibly can.