Check engine light came on saying coolant was low. Took the car here and was told the sales guy and manager looked and said it was full. Yep looks full to me. I told them I was driving to Michigan in the morning and didn't want to get stranded. Wish me luck. Way to help out an Executive Elite customer. read more

Enterprise Rent-A-Car - Car Rental Near Me - Erie, Pennsylvania

Great service and I was able to get in and out very quickly. I was even able to get transportation where I needed to go.

Wish I could leave 0 stars. This place is ridiculous. I had to get a rental because I was in an accident. The initial meeting was great. However, I drove the car home and realized the tires were bald (end of January in Erie) and the thing shook like a wheel was ready to fall off. I called and was told I would be able to swap it out, but they failed to reserve the swapped car (more than once, I tried to be flexible) so I was stuck in a dangerous vehicle for almost two weeks. I called again because this whole situation was becoming very dangerous, and here I find out I can take it to Firestone after almost two weeks of asking and riding around on tires that wouldnt even pass inspection. Taking it to get new tires should not be my job when receiving a rental. That should have been checked before I even received the vehicle. However, I took it in so I wouldnt cause an accident. I then, last Friday, brought the car back. And was charged almost $200. I only paid for two days of the vehicle (insurance covered the rest) and it was a Kia Forte. The lowest rate car you can get. They tried to tell me that I gave them the car back with no gas, even though I received it empty anyway, which is an additional charge! I also was only supposed to be charged 26 a day for the vehicle, yet I was charged 55 a day. I am so unimpressed with the communication skills, their ability to solve issues, and their service skills. I hope you enjoy the new tires you got on your car. Hopefully it doesnt explode on the next guy because I put about 2000 miles on it and who knows how many it's been since its last oil change. read more

Booked a van in February for April. Location never finalized confirmation and never put it in their system. Not offered help or an alternative. read more

My local enterprise locations are feeling and their ability to provide clean comfortable safe legal affordable vehicles, I recommend people go elsewhere strange I've had a business account with Enterprise for over 30 years. Doesn't look like they care about any Thing or anyone my last three rentals were horrible experiences read more

First off, let me say that this was my first time renting a car. I told the reservation specialist this and he did not mention the fact that I would need additional car insurance. I was traveling from NY to Kansas in the pouring rain and had windshield whippers that couldn't clear my windows at all. I turned back to Enterprise and asked for whippers so I could travel safely. They had none to give me and told me to go to the store and buy some, put them on and get reimbursed when I returned. I just called today to get my 50$ back I spent on whippers for their car. They told me that because I had dogs in the vehicle they had to spend 200$ at a detailer and I could eat the 50$ or pay the detailer. I told everyone the day I picked the car up that 1. This was my first time renting a car and that 2. I was going to Kansas to get two French Bulldogs. No one had a problem with that. No one mentioned a cleaning fee or any other nonsense this guy threw at me. With so many car rentals to choose from, please avoid this one. read more

I just can't say enough nice things about this place and these people! My experience with Budget was awful, and their screw up nearly tanked some very important plans. This left me with nothing at the last minute. My husband called them and they were professional and fast. We were cutting it close and when we arrive on Peach St my husband had left his wallet at work downtown. We would have never made it. Enterprise made a quick call to the downtown location and moved our reservation there. With fingers crossed we started driving to my husband's office when I remembered something at home. I made a quick call to my Mother-In-Law from the car and my husband's wallet was at home, which is near the Peach street location. So I called them again, and they moved the rental BACK to the Peach St location, hauled @ss got the wallet, and made it back in time. That was a lot of crap and they were such wonderful people through it all. Especially on short notice and then with the wallet debacle. I forget what the bill was exactly, but my husband commented that it was about $5 +/- Budget..........except the service and professionalism was TOP NOTCH. My Mother-In-Law has NEVER been to the United States before and we had a trip to NYC planned. Budget nearly ruined that completely. So for the extra $5-10 we got a fantastic vehicle, they actually answered the phone and handled all questions and concerns immediately,.............really they saved the day! Reliability is key when planning any trip and they have it! My husband and I plan on returning often! We are VERY happy customers. read more

We've rented cars from this location a few times now and I find them to be very professional and accommodating. They went out of the way to be helpful and it is much appreciated. Yes, Enterprise can be more expensive than most places but I've never had bad service at any location. read more

I rented a mini van for a business trip out of town. The service was outstanding. When I arrived for pick up all customer service reps were busy, however, they acknowledged my presence and let me know someone would be right with me. I appreciated that! They explained everything thoroughly and promptly brought my vehicle up. it was clean and full of gas. When I returned the vehicle I received the same prompt service with great attitude and tone. I have had superior service from this location! I highly recommend them! read more

When returning the vehicle, I didn't understand my bill -it was different than what we had spoken about the previous day. The associate explained it to me in a way that felt like I was wasting his time. Disappointing, because everyone else was very helpful & the vehicle was great. That interaction totally negates the otherwise good experience though. read more

Thank you Ashley for the feedback call, and for refunding the extra $150 insurance that I had to pay at some point! You truly are a great representative of such a great place! read more

Mike from Enterprise on Peach street was amazing. Good guy easy to talk to no hassle. Made renting a car a quick and enjoyable experience.

Friendly staff. There was a small problem with our credit card but they let us use their phone to clear it up. Very nice, clean car.

Had to rent a car due to my vehicle in the shop. The staff was very professional and courteous. They assisted me very quickly and their customer service skills were top notch. read more

Enterprise is so easy to use and work with. Glad we use them for our business rental car needs.

The only reason they're getting one star is simply because I cannot give zero. I called to reserve a car on Saturday morning, as I was taking a three day trip and leaving Sunday. The enterprise in my town was not open that day so I had to resort to reserving from State St in Erie PA. When I called I was given the info needed to rent, which included my license, 2 proof of residence, and my insurance information. Having brought all of them with me, I drove the 2 hour drive it takes to get to enterprise from my hometown. Upon arrival I was told that one of my proof of residency had to include a utility bill. Which I did not have. It being sunday I couldn't just get a billing statement sent from my electric or gas company either. So I was told I would have to turn around, drive two hours back to my home, retrieve the utility bill, then drive two hours back to enterprise. Now, I had brought with me proof of residency on my drivers license, my pistol permit, current bills I had in my car from my insurance, a declaration page from my insurance, as well as a bill with a 3 dollar past due balance from this month. None of those deemed acceptable. I also had a friend drive out of his way to go to my house, take a picture of a current electric and gas bill and have it sent to me. Mind you I have given my address prior to any of this happening. After wasting 2 and half extra hours, making several phone calls and asking a very nice friend of mine to pack his child up to take pictures or current bills, everything was good to go! Until of course a BRAND new policy had JUST been brandished that Enterprise on State st. Erie PA was NOT allowed to rent a vehicle to anyone who does not live within a 50 mile radius of the establishment. I would be a bit more understanding had they have told me this in the beginning when I A; first called to set up the rental and gave my address. B; SHOWED THEM MULTIPLE LEGAL DOCUMENTS, BILLS, ECT with my my address on it, and C; complained that I wasnt told I needed CURRENT UTILITY BILLS and would have to make a 70 mile trek back to my home to retrieve them. They played head games and wasted enough time that I'm writing my first ever review on anything. Completely ruined my mood and my day. So hopefully this goes better for someone else because I found the staff to be rude and incredibly unprofessional because they found inconviencing me hilarious as they mocked me when I walked out. I understand needing certain documentation, but this was absolutely ridiculous. Zero stars from me, go to budget on 12th st Erie. I got a car in less than 10 minutes and it was cheap as well as beautiful. Much love! read more

Rent from a different rental car company enterprise Rent-A-Car could care less about your safety. I got a rental truck from them well my vehicle was being fixed at the dealer. After I pick the truck up the front and had a very bad wobble going down the road. When I got to where I was going I looked at the front end and noticed both front tires were bald. Also the inspection sticker was three months overdue. When I took the vehicle back to the rental location the store manager and District manager told me this person and that person should've noticed that before went out. When I called their corporate office they got me in touch with the regional manager Who told me he would look into it and get back to me. Never happened so enterprise really does not care about your safety. Giving customers a vehicle with bald tires and an overdue inspection sticker by three months shows me that they do not check their vehicles for safety issues before they rent them out. read more

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Very pleased with the service at this location. I was in need of a cargo van but was turned down by every rental company I called due to my trip being one way and the distance being driven. Sean from this location explained to me the reasoning behind this and offered me the next best thing, a large SUV. Upon someone else cancelling a reservation a large minivan became available and he offered that to me, which I accepted. My reservation was quickly changed and I was on my way with a great minivan. The trip was trouble free, van ran great and they even called me to make sure everything was going alright on the road. Their service was prompt and courteous. Sean and his team did a great job making a frustrated customer satisfied. I will definitely keep this in mind for future rentals. read more

The part I love about how Enterprise does business is that the process from the time you stop in, until the time you drive away has always, at least for me, been rather quick. I've used this location several times and will not hesitate to return. read more

They were professional and courteous, but they over charged me 1 day. I called and told them I was taking the car back and he said he would put it in the notes and he still overcharged me. Now I tried talking with the place where I got the vehicle and they keep putting me on hold, for over 15 minutes, I had to call customer service. read more

Have to say you did it again. My van was rented without problems. Price the best. Return was just as easy. Will definitely continue renting from you. Sue K. read more

Booked a car via the phone 4 weeks in advance. Was called 2 hrs prior to the arranged drop off time to be informed that they do not have a car for me. Muppets. read more