This car rental rented us a car with expired tags ( by six months. We were pulled over and warned. I contacted the company and also open an online claim for help. The customer service refused to help or replace the car. We were unable to drive it our entire family reunion. We also had to illegally drive it back to airport where we found the counter closed at 11am. We were also charged more than quoted and they refused to give us anything off. Worst company customer service EVER! I will never use them again. We rented in Aug 2025 read more

Budget Rent A Car - Plate showing registration expired Feb 2025 we rented the car August 2025 - Car Dealers Near Me

I prepaid for a car at the Erie PA airport -- NO CAR AVAILABLE-- I was forced torent a car from someone else THEY WON'T GIVE MONEY BACK ***WOW*** suggest renting elsewhere read more

No one at the drop off location. Then you have to walk all the way to airport terminal. No one is at the desk. They charged a $250 cleaning fee but inspected the car without me standing there. How do I even know they had the correct vehicle? read more

I have a bone to pick with Budget. We made a reservation for a regular rental, we have a coupon for a free double upgrade from one of those coupon books you can buy from local charities. They knew of the coupon, but said they wouldn't know what uber upgrade cars would be available we could upgrade at the time we picked the car up. My husband calls the next day to see what uber cars are available, if any. It's the "if any" part that makes or breaks the deal and they were aware of this. I understand they don't know what they're going to have a day or two from now. It was technically a free DOUBLE upgrade, so there's a middle class too, just in case no uber upgrades were available, right? I couldn't ask the employee after he said NO PREMIUMS AVAILABLE, before putting us on hold. 10-15 minutes later and we're still on hold. Look...at this point it's pay for a little rental car and not get what they promised us, or cancel, because our deadline was pretty much NOW. So what do we do? Would they hold us to the 24 hour thing? Would they let it go fi they're that busy? Do we continue to hold? Cancel online? The coupon says you need to have a 24-hour advance rental, which is what we had, but the fine print says you're locked in on that 24th hour. Then they just don't answer, at all, for almost an hour. I only got connected after 1pm (some 70 minutes later) because I called the 1-800 number to complain. It was well past my cancel date, so we were forced to go online and cancel our reservation. The people handling this didn't seem to know WTF was going on, and I didn't want them to actually charge my card. Personally I think some @$$clown was on his lunch break and couldn't be bothered to pick up the phone. Although Budget Dot Com customer service tells me that's not their policy to close down for breaks. The employee later told me, 88 minutes later, he was working alone. Which still means someone was off on a break leaving this guy alone, he took lunch, or Budget can't staff correctly. Pick a scenario, they still fail. Anticipating high volume times is part of running a business. After I called budget dot com to complain, they connected me with the local office who couldn't find my name or reservation number or anything. Had no clue who we were or what we wanted after like 10 minutes on the phone. Spelling my name, etc. Yes I was angry, but having worked in Customer Service before myself, I wasn't going to take it out on him and was polite to both the 800 operator and him. After 10-15 minutes of an "I don't care, I hate this job" attitude from the employee I hung up. The bottom line is: I made a reservation well in advance, I followed the guidelines they gave me.........and this is the kind of crap I have to deal with? The Budget 800 hotline had NO PROBLEM finding me, even when I didn't have the reservation number, and after we had already canceled, the operator found me by last name and zip code. **** you Budget. THANKS FOR NOTHING! I'm on a deadline, I have plans, and even with a reservation you don't know WTF is going on. Real nice Yeah I feel bad for the employee who got stuck working alone as he claims, but when their policy is to call in before a certain time, then no, it's not acceptable to not answer the phone for almost an hour. Budget's screw up nearly cost me $80 dollars, and the least it cost me was what was supposed to be a reservation. I have a hotel booked out of town, and I have plans......WTH kind of crap is this budget? I also sympathize with his apparent inability to navigate the computer system, proprietary systems tend to be not so user friendly, but again.........learn your job or go home. Learn to deal with walk-in a-hole customers who demand all of your time. I made a reservation, and Budget put me on a deadline. I met it, they didn't. I can't imagine, short of a car accident, what was so important that a walk-in customer could not be told to wait. Which is also something the employee used as an excuse. I'll be writing a letter to corporate this is not acceptable service. If I sound like a giant ****, well I just blew an hour of my lunch break trying to get service that I actually booked well in advance. I understand things go wrong, but everything went wrong here. This employee was obviously at the end of his rope. Budget is either not hiring the right people, or leaving crew understaffed, either way that sucks for everyone. Enterprise answered their phone, so guess what, I'm renting from them. Maybe I'll send all my vacation postcards entitled "Captain's Log"! Ha. read more

Extremely unprofessional. I've never been treated so poorly at a business before, and certainly not by the owner of the business. He was extremely immature, argumentative and unprofessional when I calmly asked why nobody in his business was wearing a mask. His attitude and demeanor was not at all what you expect from a business owner. To top it off, he rented me a car with an expired inspection sticker. The whole experience was ridiculous. I do not recommend at all. read more

Let me start by saying that this is copied from my review of the Cleveland location- Please read the end to understand why I am posting for this location. I honestly hope that this review either protects someone else from the dangerous situation that Budget put me in, or helps someone else in a lawsuit. Here goes: It would literally take me hours to go through every nightmare that this rental was. First, I was talked into an upgrade at the counter, a 4WD vehicle because we were expecting a snowstorm, which I happily accepted. I was in town for a formal event in Erie, PA, but flew into Cleveland. I got a lovely Ford Explorer that I did not realize until we were over 100 miles away and in a snowstorm, was NOT 4WD. All of the seats were sticky, and I almost ruined my formal dress. I was sliding all over the road in the tiniest bit of snow, literally spinning as I tried to take corners as slow as possible. Less than one mile of this and I got out of the car to see what was going on (in my formal dress, in a snowstorm, mind you), to find that the tires were completely bald. Racing slick bald. I was going to put a penny in the tread to take a photo, but there was not enough tread to put a penny in. I turned around and parked the car back at the hotel, and had to arrange safe transportation to my event (that I was now late for). I called Budget to see if they could bring me a safe vehicle, and was told that I had to drive to a facility to exchange it. I now had missed some of the event that I was in town for, and had to wait until the following afternoon until the roads were clear enough to drive the five miles to the Budget facility in Erie to exchange the car for something safe, causing me to have to change another day of my vacation plans. The "new" car was older, did not have any of the bells and whistles of the upgrade that I paid for, needed new wiper blades, and did not have an ice scraper in the car. As if that was not all bad enough, then I started the process of trying to get ahold of someone at Budget that cared. I wrote to them and got a form letter that basically said "Sorry for the inconvenience." After several email exchanges, I was finally offered a $10 credit off my next rental, they were not even willing to refund the upgrade fee (remember that my "upgrade" was to a 4WD vehicle that was NOT, in fact, 4WD). I was seeking some sort of reassurance that the unsafe car is not still on the road. When I dropped off the second car back at the Cleveland airport, I asked to speak with a manager. He was busy, but I was assured he would call me. It's been two days, no call. I've tried to call the location directly, and keep getting re-routed to the lost and found. I've filled out the survey, I've written about a dozen emails, and finally just this morning, I was able to get ahold of someone who told that the upgrade fee would be reversed. I've disputed the entire rental charge with my credit card company. From what I can tell, this is business as usual. Give the customer an unsafe vehicle, and then do everything possible to avoid them. I've been asking for someone to acknowledge that my safety, and the safety of everyone around me, was put in jeopardy, and to give me some sort of assurance that this car is not back on the road, perhaps with a family in it, driving in a snowstorm. I would be willing to bet that this car was returned to the fleet, as is, and I hope that whoever rents it next sees this review and files a lawsuit. It is a black Ford Explorer and I dropped it off at the Erie location on Sat., Jan. 26th. read more

I am a routine monthly rental and I get great service from the people working at this Budget, cars are clean and the service is fast.