Absolute worst experience with Hans. I rented a car online, went to pick up the vehicle, and was…read moretold they will not have any vehicles for 5 more days. When I told him that my daughter just dropped me off and I do not have a ride back to work he just laughed. Offered no solution. I went outside to make a phone call to see if someone could come and get me and I went back inside to ask Hans a question. He was seated in a chair with one leg crossed, leaned back, like he was on vacation. Come to find out they have a driver that could take me back to work in 30 minutes but that was never offered. Very poor customer service and lack of caring. Will seek an alternative in the future. There has to be a better solution.

Personal Service was great although I had a scheduled appointment at 4pm and waited 2 hours to get…read moremy rental car. It was dark when I got the car and the lot had very little lighting. The next morning I could really see how nasty this car's interior was.It was filthy on the inside,with spots even on the headliner,fingerprints on the dash surfaces.Dirt in the cracks around the console and the shifter.It also reeked of Marijuana and "Black Ice"little tree air fresheners.Car done great,it was just filthy inside.

Beware!!! I was overcharged approximately $997.69. When I reserved the van I was quoted $1193.81…read more When I returned the van I was charged $2210.07. When I picked up the van I agreed to add additional insurance for $26.00 a day and a transponder for the toll roads for $75.00. Those upgrades should of been an additional $205.00. When I received my bill I called Avis customer service and the representative told me I would receive a credit of $997.69. Avis never issued the credit.

This place should be shut down. They never "have cars". I booked my reservation and when I arrived…read morethey claimed they didn't have any cars. I called the customer service line to verify and they said that they did. I also walked into the parking lot and saw cars galore. Just garbage collecting a paycheck. Fire all of them and start over.

Avoid this location. Care level -0…read moreKindness -0 Helpfulness - 0 Communication - 0 Ok, you've been warned and you know what to expect when you get there. Good luck.

everything went fine except the car - Nissan Sentry - upolestary was a little dirty on seat and I…read morewant to know if I will be given the 5% discount on my bill upon returning the car since it wasn't given on booking date - I called enterprise and was told I would receive the 5% discount when I return the car and bill is configured at the return site - 2 things is why I gave 4 stars - everything else was fine - I will always use Enterprise. Deborah Cain

Larry and his daughter Aly saved me! Drove after hours to get me a truck and wouldn't even accept a…read moretip. They are the real deal. Good people.

My family and I were traveling from Philadelphia to Florence by train (we had death in the…read morefamily), and we arrived 3:00AM in Florence. Took a cab to the airport, and had to wait until 9:00 for Enterprise to open! So there we sat . Waiting...Finally, an employee comes in about 8:30 ish. My family member greeted him politely, and asked him if he was an Enterprise employee. She was so relieved, but before she could even say anything else he curtly said to her,"We don't open till 9:00!"She told him that we had been waiting since 3:00. He could care less! So there we sat as storm clouds began to form getting darker and lower by the second. It was so outrageous. He eventually came out and told us he was getting the car cleaned, We were very annoyed because we had made reservations days in advance. It should have been ready. That, on top of the wait is unacceptable. In this age of technology! A relative told me they use Avis. Avis will accommodate travelers by allowing them to pick up the car no matter what time you arrive . We will definitely use them instead of Enterprise for our next trip.

Terrible experience! Airport location put the WRONG renter's name on the rental agreement &…read morereceipt! Now the $1208 won't be reimbursed because they refuse to fix their mistake! Spoke to the manager, rude & unhelpful, and spoke with 5 people in corporate. I cannot believe "they cannot correct an invoice once it's been entered". They will admit the mistake but won't fix it! WOW! I've worked in auto insurance for over 25 years & I'll NEVER send another customer to Enterprise! Stay AWAY!