Beware!!! I was overcharged approximately $997.69. When I reserved the van I was quoted $1193.81. When I returned the van I was charged $2210.07. When I picked up the van I agreed to add additional insurance for $26.00 a day and a transponder for the toll roads for $75.00. Those upgrades should of been an additional $205.00. When I received my bill I called Avis customer service and the representative told me I would receive a credit of $997.69. Avis never issued the credit. read more

This place should be shut down. They never "have cars". I booked my reservation and when I arrived they claimed they didn't have any cars. I called the customer service line to verify and they said that they did. I also walked into the parking lot and saw cars galore. Just garbage collecting a paycheck. Fire all of them and start over. read more

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Arrived to pickup the rental car at the agreed upon time. The Hertz people and the National people on either side of the Budget/Avis counter are working diligently. The Budget/Avis people are nowhere to be found. Just a sign saying "Back in 20 minutes. Sorry for the inconvenience. I am sorry too. You cannot close your business in the middle of the day when you have scheduled pickups. Very unprofessional. One star for making me wait and making me late. Should have gone with Hertz or National. At least they have employees working. EDIT: Only took 10 minutes for the staff to return. Car was processed quickly. Staff was friendly. Nice car, good sound system plugs into phone for tunes. *Might* have been a bit travel-cranky and hasty with the one star. Adding another star to ease my conscience. read more

Avis Rent A Car - Closed in the middle of their shift. "Sorry for the inconvenience." Me too. Poor service. Be at your post. - Car Rental Near Me - Florence, South Carolina

We inspected and picked up the car in good order from avis firenze airport; after a few kms an alarm indicated a loss of pressure in one of the tires. We stopped at our accommodation (30 mins from the airport) and inspected the tires; all seemed ok. Our holiday was cut short because our son got ill and ended up spending a few days in the hospital; so, we booked an emergency return flight once our son was discharged from the hospital, and returned the car to avis. In those stressful moments we were accused by the guy doing the inspection that we stolen the "original" tire and replaced it with another one (he said this happens all the time for them..), which we did NOT; the wheel looked exactly the same, but apparently the tire with lower pressure was another brand than the other 3. So, he completely dismissed our explanation (incl. the situation we were in) and the lady at the front desk did the same. We send multiple complaints to the address we were asked to contact (and to the dutch branch, where we are based in) but we did not get any reaction; instead, when we were in our darkest moments these people took advantage and billed ±500 EUR for a tire we could't even took off the wheel or replace it another one, or sell/exchange it while visiting a foreign country....it's insane for even considering that, and not even investigating what we described (we were dismissed immediately and the inspection guy run to inspect other cars; no signature no name or discharge documents). i recommend you not to use avis !!! read more

Do not rent here! Or at Budget. They are the same company. They treat you like you are an idiot. I've had nothing but problems. My first car died, the clutch burned out, they made me wait for a tow truck and wouldn't give me a ride to my hotel. Then I picked up another car in Pisa, the woman was very helpful. I got to my hotel and couldn't find my key. I searched everywhere and so did the hotel. I can only think the car locked itself automatically with the key inside. My hotel called Avis in Pisa, they told me not to break the window and take a cab to Pisa because they guaranteed there would be a replacement key. 135 euros later I arrived in Pisa only to find out there is no replacement key and they don't know who would have told them that. I put them on the phone with the hotel and they changed their tune but still very unfriendly. They said their spare key is in Rome and will take two days. They said or I could break the window after they told me over the phone not too! Lol This place is the worst car rental experience of my life. Lesson learned, always spend more to rent at hertz where they care, aren't rude and have spare keys. They acted like I'm the only tourist to lock my keys in the car or loose them. I hate this place. It's water a full day of my vacation. Go to HERTZ or walk but don't use Avis or budget. It's in the name, again you get what you pay for. read more

Avis Rent A Car - Now my taxi is blocked in by an employee and nobody knows who. Been waiting for 20 min to move it. Avis / budget is a joke. - Car Rental Near Me - Florence, South Carolina

If I could leave zero stars, or even negative for this company then trust me I would. October 2012 I traveled to SC with my family to be in a friends wedding. I planned my trip through Expedia booking a round trip flight(with connections both ways), and rental car bundle(Avis/Budget being the company I would rent the car with). I was traveling with my husband and 2 young children(a 3 year old, and 4 month old infant). We arrive exhausted to Florence Regional Airport and carry our luggage, car seats, and children over to the car rental area to pick up our rental car and be on our way, as we still had to drive about an hour to get to our hotel. I arrive to the Avis/Budget rental car counter to pick up our keys and the woman behind the counter informs me that she cannot rent a car to me because I was using a debit card and not a credit card. Even though I had already paid $300+ ahead of time. I informed her that when I booked the trip there was nothing stating that I would need a CC to rent the car. Then, I offered to have my friend(whose wedding I was attending)call and give her a credit card over the phone, and she would not accept that either. Saying that she had to give the card in person(which my friend was busy with wedding details I was not going to make her drive an hour). I asked if they could make an exception as I am just in town for a wedding with my 2 babies, I am not looking to steal their rental car, and she said she couldn't help me. Here I am basically in tears with my family now possibly stranded at the airport and the woman could not be any more unsympathetic if she tried. She pretty much just gave me a shrug and walked away. The man at the Enterprise counter that was adjacent to the Budget/Avis counter saw the exchange and informed me that they could rent me a car without a CC no problem. He was very helpful and felt bad about my situation, but could not rent the car to me for free. I end up having to spend and additional $300+ dollars(that I had set aside to pay for our hotel)to rent a car from enterprise. This almost turned our entire trip into a complete disaster, as we are regular working people not millionaires, and had a certain budget set up for our trip not expecting to have to shell out an additional $300+. Expedia understood our dilemma and had no problem refunding the money, but not soon enough and we almost ended up having to sleep in our car for the night because the refund would not be in our account until the next day or possibly 3 days later, and my husbands paycheck would not be deposited until the following day, and the hotel we reserved would need immediate verification for the entire amount. Finally, I called and spoke to a supervisor at Expedia in tears and she was able to comp me a one night stay in a hotel right across the street from our original hotel. Finally, we were able to check into a hotel 5 HOURS AFTER WE WERE SUPPOSED TO WITH A 3 YEAR OLD AND 4 MONTH OLD BABY IN TOW. Now I understand that Expedia probably should have had Budget/Avis credit card policy stated clearly on their website(had they even been aware of it) when I booked the package, and trust me I gave them an earful on the phone about that and they were more than happy to resolve my problem and accommodate me and my family to the best of their ability. Budget/Avis employee on the other hand did nothing. She had no problem washing her hands of us and leaving us stranded. What ever happened to customer service in this country? It's really sad how people just don't care anymore. read more

This is by far the WORST place ever to rent a car from. Budget is combined with Avis so they are all the same at this Florence location. I just had the worst experience ever. Rented a car and paid in advance only to pick up a car with a bunch of dents, low tire pressure and it acted as if it didn't want to start. When I informed the front desk manager (Lena) and asked for something more reliable she raised her voice at me and directly to face stated that the Versa was a cheaply made car and they run terribly. I told her that I had to drive 4 hours to Atlanta and was not going to take a chance. She refused to reach out to her manager and directed me to a business card with his name on it and a number that rang directly back to her phone. She also handed me a number to customer service and told me to take my issue up with them. While speaking with customer service she reached out to her manager and when I asked to speak with him with customer service in the phone she became ruder and yelling and then I lost my cool. She had the gentleman from Enterprise to call security which didn't phase me any because I knew I didn't do anything but raised my voice back at her while telling her she was going to respect me as I have been respecting her. Security came and I politely walked out and as he walked back with me to my fathers vehicle he apologized for her behavior and said he would be letting his manager know the entire situation. Long story short I ended up having to pick up a car from Columbia, SC at 9pm that same evening when my original rental was schedule for a 10:30am pickup. I spent several hours on the phone and having to speak with different managers. I went for a $77.00 rental to $171.00 and no return call from anyone from Budget. WORST EXPERIENCE EVER! read more

No I have not received a free bee from Avis . First trip to Italy. I had a confirmed Reservation for the weekend Friday 12 PM to Monday 12 PM. Upon arrival was met by young man and he was checking my name against a paper list. He could not find my confirmed confirmation. After bout an hour my original 3 day rental for 138.50 turned out to be in excess of $400.00 Dollars an almost 300% increase in the original Quote. Further more I was charged for a hot spot in lieu of GPS. The hotspot failed to take a charge the following day. I called and emailed AVIS with no results . I tried roadside assistance only for the call to be terminated. Then itried new rentals and they picked up right away. I was explain to a gentleman that was located in Spain my dilemma only to be hung up on. Presently I have been back and forth with customer service and they advised me that this was a walk in rental . If you are going to rent I would strongly not renting from AVIS. This AVIS tries Harder . IT HAS BEEN said "SOME PEOPLE ROB YOU WITH A GUN AND OTHERS ROB YOU WITH A PEN " For what it is worth . This agency does not even rate a star . read more

We had pre- paid for a car prior to leaving Australia, but when we arrived at the Avis office ther was a ticketing system and about a two hour processing time as they had sent 60% of their counter staff off to lunch leaving only two to handle customers. It was hot and there was no room to sit in the office so you basically took a ticket and waited outside. I did just that and eventually my number came up. I had booked a larger car for four people and their luggage and as we were staying in Tuscany we would need a GPS. The first GPS porovided did not work at all. The second had a broken mounting attachment so they rented it to us at a discounted rate. The first car provided could not fit four people and their luggage so another had to be sourced. All of the cars that I saw go out were pretty beat up so I made sure that every dent and scratch on the car we hired was noted before we left. The GPS provided was fine in Florence but was useless in Tuscany, It obviously had an old program and could not cope with new roads and ended up taking on to a toll road. We left the road immediately but stll incurred a fine. Dropping the car back at Avis we did point out these issues, but the staff could not be less interested. All that we could get as a response to all our issues was "contact customer service". It is obvious that actual customer service is something that Avis is not interested in. We had two Avis preferred customers on this rent and you can be assured that Avis will be hearing from us. Avis Florence - Avoid. read more