Excellent service, staff and great prices! My Chase card covered the liability insurance, and my AAA membership included extra drivers through Hertz for no additional cost. I ended up getting an amazing deal on a weekly rental. I'll definitely be returning. read more

Booked a reservation for a car, they called me an hour before scheduled to pick up time to tell me there were no cars available, offered no help read more

Lights off and no workers in place when my friend went to go pick up car ~ not even close to closing time. Very rude and inconsiderate because many people have to get rides to/from rental places and if they had used a pay service, the would have been stranded. read more

Woman working today was lazy and extremely unprofessional. We are here from Colorado on a fundraising tour for officers killed in the line of duty. We made a reservation online to rent a car today through Thursday. We got a ride from 40 minutes away in New Brunswick to this dump in Lebanon. Got here to find out that they only had a large suv for $30 more per day. The gas prices alone make this a horrible option. We suggested that they meet the price we were supposed pay for our rented car that we just came across town for. She said she wasn't doing that like it comes out of her pocket. Horrible customer service, Horrible human being. As we were leaving, she told us that she didn't give a fuck and she's sorry that we don't have any money to rent a car and to fuck off. We told her that she should find a new profession not working with people. We've been renting cars with Hertz for over 25 years. read more

they charged me twice for my rental and refused to issue me a credit. I finally was able to get my money back by disputing with my credit card. Unprofessional. read more

We used this business for most times we had a visitor from abroad as why paying premium airport prices when you can pick people up and support a local business. However corporate Hertz is great, this branch is just horrible so we'll gladly travel a bit further now. One bad experience doesn't discourage us but multiple including them accusing us for not booking and when it turns out we did make a reservation after treating us like second rank and being rude we eventually did hear that they found our reservation but never an apology even from the woman 'helping' us. We're done with them. read more

Got to say that the two guys in Lebanon are great - John and Paolo. They really try to ensure that the service is top notch and customer satisfaction is a priority. I have even been driven to another branch nearby when they were out of cars. Processing time is super quick too. Can't say enough good things. read more

Amazing! Exactly what I needed with service so friendly and helpful I could barely believe it. Sympathetic to my perhaps unusual and definitely aggravating situation requiring the need for a rental car, they worked with my body shop to coordinate what I needed while my car was in the shop, gave me an excellent deal, and could not have have been more accommodating in terms of drop off and pick up of the car. Reservation needed to be tweaked a few times because of schedule issues on my end, and these guys did not give me any problem--came to pick me up on short notice when I needed it, and were picked up the car from the body shop for me when I was done. What really puts them over the top is their friendliness paired with their professionalism. I had no idea they were there until last week, but now I will recommend them to anyone who needs a rental! read more

I have been a customer with this agency every August over the past few years. I rent a car one way from Brooklyn, NY to Lebanon to volunteer at a summer camp for special needs kids. When it's over I then take a car back. My experience is always very positive. Fast with the paperwork and car, very friendly and professional and thorough. This year, as I arrived upon closing, John even gave me a ride to my camp down the road. I was very grateful and will remain a repeat customer. read more

Watch your bill! I rented a car from this Hertz 4 months ago. I was overcharged by $144 for Fuel and Service. I did not know this because I didn't receive an invoice for 2 weeks. I called John at Hertz and informed him of the overage. He confirmed it was a mistake and would credit my account. As of today, it still has not been credited. I have spoken to John a total of 3 times and each time he confirms the overage and would call me back. He has never returned my calls. I have finally gotten fed up and called Hertz corporate. It took a 2 minute phone call for them to confirm the overage and issue a credit of $144. Had I not looked at my bill closely and followed up multiple times, I would have been out $144. Furthermore, when I rented from this Hertz, they only had one car available, which was a compact. They told me I could swap it out on Friday when new deliveries were available. I called on Friday and nothing. I finally swapped into a regular sized vehicle the following week. That vehicle had a rear bumper that was partially hanging off and flapped in the wind on highways. Beware of this location and look elsewhere! read more

The two guys at the Lebanon office are fantastic. I'm a gold member and rent from Hertz at least twenty times a year and the service here was as good as it is in the airports. They waited for me to get there for a half an hour after they closed and could not have been more accomodating during the whole process. I would definitely recommend these guys for any and every rental. read more