BEWARE - I have been charged fraudulently and repeatedly for the same invoice and the owner of this location promised to refund the overcharges and did not and claims she was never paid - even though I show proof she charged two of my bank's and she claims she is going to charge me again!!!! I filed a sheriff report and am trying to get help from corporate - be warned!!! I am dealing with a nightmare situation and am out $2k. not sure if it's a scam that's run on others too but wanted to warn others!!!! read more

I rented a car from this location. I had a funeral to attend before my pick up and I noticed the funeral was running late so I called to ask if they could please give me five minutes to get there. The woman on the phone refused. She told me she would not stay past five minutes of closing time which was 12 PM. Something I was not aware of. So I left the funeral and sped to location and made it by 12:05 so she would give me my car. When I entered the building, she continued to harass me about the fact that she was staying late for me. Even though she knew I was coming from a funeral and only five minutes late. She me feel stupid and unwanted. I asked her to find some type of human kindness in her heart, but she continued to harass me about the the card I was using and told me she would not give me any more time to get a different card. Worst experience of my life. We were leaving for the weekend and had to leave late due to some redheaded crackhead working the front desk. Hertz you need to do better when it comes to hiring. There was no one professional there to help me deal with this woman. Maybe you should have two people on staff during the weekends. read more

4 years ago this was a 5 star location. They moved that awesome manager to the airport (I think) and a new guy took over. So for 2 years it was a 1 star place. He was awful to work with. A while back they moved Lisa into the head role and she's got them back on track. She's a customer service pro who goes above and beyond whenever she can. On top of that Hertz as a company is just easy to work with. read more

We didn't choose Hertz, it was chosen for us by the insurance company of the person who rear-ended me. From the first call Hertz made to us to set up the rental, to the last phone call that we made to their corporate office, we experienced awful customer service. The people we talked with were unable or unwilling to have the authority to serve us. The person at corporate refused to let us talk to a manager. In our 25 years of marriage, I think this is honestly the first time my overly-polite husband has ever been rebuffed by customer support from any company. read more

I rented my car on 5/25/16 - 6/6/16/16 and all went well. There were 2-3 people working with customers or on the phone both times I was in there. My service was fast and efficient and I have no complaints. The staff was professionally dressed (ties, etc.) and the building did not appear to me in disarray, as was stated in an earlier review. I would definitely return to this Hertz location for future car rentals. read more

Tried for days to call and setup a free pickup per their advertising, but kept getting put on hold and none ever picked up. Car only had half a tank of gas when paperwork said full. Returned a day early and properly filled out paperwork, but was not credited for the day. When I called and complained (and refused to be put on hold) I was promised a refund but never received it. When I followed up 2 weeks later I was met with a rude customer service rep that did not care nor did anything to help. 1 star for a clean car that ran well. read more

Horrible horrible experience, from the moment I booked my rental until I returned my rental. I had a feeling in my gut, when I walked up to get my rental that this experience was going to be horrible. When I booked my rental, I called the Lincoln Hertz to make sure that if I prepaid for my rental and didn't use the car the entire time they would refund me the difference, as my car was in the shop. The Hertz employee said absolutely, it shouldn't be a problem at all. While booking online, the website said that my VISA was not from an accredited bank.. Hmm, Union Bank is local in Nebraska. So, my parent's put the rental on their credit card. 2 weeks go by and I take my car into the shop, Hertz is supposed to pick me up from the dealership at 7:15. After waiting 30 minutes, I called Hertz and nobody answered. The dealership courtesy driver brought me to Hertz and as I'm pulling up to Hertz I get a text saying your Lyft driver will be at your destination soon. I never ordered a lyft through Hertz and your an hour late.. When I get to Hertz I walk into the store and a man is sitting at the desk with his face in his phone. I can see a lady sitting in the back, feet on her desk face deep in her phone. After several minutes of standing around, the man says can I help you. Ugh, yeah I'm here to pick up a car I reserved online. After going through the paperwork the man says there is going to be a $20 hold placed on the card as a deposit, I said okay sounds good. Seconds later my parents called asking why Hertz put 2 charges on their card, one for $200 and one for $140. I turn around and ask the man, he says on I meant to say $200. With the most surprised look on my face I said $20 an $200 is a big difference. As I get off the phone, he says I need to see your card one more time, I said okay and handed it over. He goes I just made a REALLY REALLY big mistake.. I'm thinking what else could you possibly do wrong at this point? He said I should not have let you use that card to book your rental, your name MUST be on the card. At this point i'm just so irritated and late for work, I said it looks like that's your fault and you already charged me. He called the manager out and she said I guess we have to let her take it now. The employee then says let me find a car for you, how about this little toyota prius, I said no I paid for a 4 car full sedan. The employee was like well doesn't look like we have any available, as I'm looking out the window at a lot full of them. He said let me clean up a car and get it washed. They bring out this malibu that has dents and scratches all over it, looks like it came straight out of accident. As i'm walking out the door, he says don't forget you responsible for anything that happens to that car. I go outside take pictures in the Hertz lot and immediately send them to the manager. After leaving that night, the car dealership called and said my car was ready. So the following morning I go to Hertz to take my car back, the sign says the open at 7, but nobody shows up until 7:20. I had the car for less than 24 hours and I had prepaid for 4 days. Prior to the reservation the employee said that they would reimburse me for unused days. The manager refused and said she has no way to give the money back. I slammed the keys down and left. read more

This Hertz location goes way beyond the expected. Lisa and Gaga are very friendly and Professional. They go out of the way to give you the best service and treat you more like family than a customer when you get to know them. I have rented from them many times and can't imagine going anywhere else now. Definitely my go-to place to rent a car in Lincoln! read more

An absolute disgrace of a place. From walking up to the doors watching paint peel off the walls to the broken tiles all over the floor I should have known. Tried to call them numerous times but no one picked up. Once I got to the office I could see why, there's one worker. He was slow to say the least. One customer in from of me when I arrived I waited a good 20 minutes for him to check me in. Then at 10:40 in the morning he told me the car was not clean or repaired so he went outside and was attempting to vacuum the car whilst taking calls. After a half hour of him being outside I gave up took the keys from him with only a 3/4 tank of gas and left. Booked the car for 3 days starting on Thursday, he failed to tell me the place was closed on Sunday. Irregardless I brought the car back with a full tank and took photo's before and after to prove I brought it back with more gas than received. I called Monday morning to ensure the car was received and all was well. The lady told me they had not checked the car in yet but would call if an issue was found. Well 2 weeks later I got a bill for another rental day charge which I should not have been charged for. The worker at the store could careless, told me to wait 6-8 weeks for a refund if they approve it. This was the worst customer service I've had at Hertz and I've been using them internationally for 15 years. I read other reviews on google that this store over charges peoples cards and they did it to me. I'm not taking this lying down and am seeking a full refund and the dealership whom paid for me my car said they have issues with this location taking peoples money all the time. Stay away from this place it's dirty, ignorantly staffed and hopelessly incompetent. read more