I rented a cargo van and drove it to Alaska. Cargo van was clean, had a full tank of gas, and a CD…read moreplayer. The CD player was very important for driving 7000 miles. Van functioned perfectly, driving the endless miles through the Yukon of Canada, the only thing I had to add was windshield washer fluid. Company was very understanding when I was not back in time and had to take five more days, they were exceedingly easy to work with. This is the third time I've rented a van from them, and I would do it again. Price was very reasonable. Also the cheapest I found.

From the owner: Make Getting There Part Of The Fun…read more All New Vans; Mini Vans; Full 7,12,or 15 Passenger

My daughter rented a vehicle from this company. The vehicle has known defects yet they want to…read morecharge a towing and administration fee. I looked up the vehicle after she had an electrical issue (battery would not hold charge) also upon further research saw this is known to have several other common issues including some that can be a safety issue. So be aware to pay extra if renting from this company.

Arrived via Amtrak at the Omaha station on a Monday morning, and had to kill a bit of time before…read morepicking up my rental car. I eventually got to Avis, and was immediately helped by a woman who's name escapes me. I was originally written in for a Dodge Charger R/T, but decided to go with the more fun option of a 2016 Challenger SCAT Pack. The car was very clean and well kept up, and had the new car smell. The woman who helped me was incredibly helpful and kind, and made sure to run through all of the rules and regulations. She was also nice enough to remind me that they check the rear tires after the car is returned. I will most likely be traveling back to Omaha via train in the future, and will most definitely be renting from here again.

My daughter rented a vehicle from here. They rented her a vehicle with known defect, including…read moreelectrical issues. When she had an issue with the vehicle she is charged for towing and administration fee. So they either make money off having a defective vehicle towed or you have to pay their daily roadside service. They refuse to answer the reasons that the renter isn't responsible for towing and also why it takes a month to receive a letter regarding these expenses. Took eight days for a letter to be received from the date of print out that says card on file will be charged a week after mailing of the letter. Please use care and research the vehicle they rent before accepting in case there are known common problems. Would absolutely never recommend Avis.

Horrible customer service. Internet says that location is open until 2:00 PM, when you get there…read morethey say they are open until noon. The owner of the location was inside just on the computer and refuse to honor our reservation. He would not even open the door to explain why he couldn't We went to the Lincoln Airport location to get a car and they were wonderful to work with. They got us a car. Stay away from this location. They obviously don't care about anyone but themselves.

I rented a car from this location. I had a funeral to attend before my pick up and I noticed the…read morefuneral was running late so I called to ask if they could please give me five minutes to get there. The woman on the phone refused. She told me she would not stay past five minutes of closing time which was 12 PM. Something I was not aware of. So I left the funeral and sped to location and made it by 12:05 so she would give me my car. When I entered the building, she continued to harass me about the fact that she was staying late for me. Even though she knew I was coming from a funeral and only five minutes late. She me feel stupid and unwanted. I asked her to find some type of human kindness in her heart, but she continued to harass me about the the card I was using and told me she would not give me any more time to get a different card. Worst experience of my life. We were leaving for the weekend and had to leave late due to some redheaded crackhead working the front desk. Hertz you need to do better when it comes to hiring. There was no one professional there to help me deal with this woman. Maybe you should have two people on staff during the weekends.

BEWARE - I have been charged fraudulently and repeatedly for the same invoice and the owner of this…read morelocation promised to refund the overcharges and did not and claims she was never paid - even though I show proof she charged two of my bank's and she claims she is going to charge me again!!!! I filed a sheriff report and am trying to get help from corporate - be warned!!! I am dealing with a nightmare situation and am out $2k. not sure if it's a scam that's run on others too but wanted to warn others!!!!

I had unexpected car problems and didn't know where to go. They took me right away the next day…read more There was a problem with my bill, the customer service was exceptional. I now have a place if something happens to my car.

This is not an honest shop!!! Avoid or it will cost you, the mechanic installed a radiator for me…read moreat tremendous cost. The radiator went 140miles. No warranty at all! When he replaced it the second time he charged even more! Went back for another rather simple repair and he charged me three times the book rate!! When asked why the job took so many hours he blew up and asked me to leave and never come back. If you want to deal with the mentality of an immature child to get your car fixed this is the place!! I do no not believe any of the reviews posted, other than this one. Definitely not your friendly neighborhood mechanic.