there should be an option for 0 stars. made a reservation and went pick it up only to be told "we sent you a text". when? 5 minutes ago. we don't have a car for you anymore. where did it go? was it ever there? no other explanation or any apology. I guess my presidents circle is not good for much read more

Overall great experience, fast and friendly check in and check out at front desk. I wish I would have gotten her name so I could give a personal shout-out but to the women at the front desk - thank you for being so pleasant and helpful! No surprise charges and they were quick to switch out vehicles when the first one offered wasn't quite up to standards. read more

one man person running the desk, phone and rental. 4 people in front of me, I had an appointment set up through my insurance company. I had to wait at the Collision company to start for an Uber called in for me from Herts waiting an hour there and here I am 40 minutes into another Wait at Bluebonnet Collision Hertz counter. still another customer waiting in front of the line. NEVER AGAIN will I use HERTZ CAR RENTAL! HERTZ HURTS for employees. this man needs help here!!! read more

There is no one at this location that cares. I made a reservation online and when I arrived to pick up the car, they were closed. (Day after 4th of July). If they were closed, why did they make the reservation? When I arrived today, the following day, they wanted me to wait an hour for someone to go pick up a car for me at another location rather than renting me the exact car I reserved which was on their lot (see pictures) because someone else was coming to rent that car later today. So why not give the later reservation the car you're going to pick up? I have never felt like a more worthless customer than I did here today. Needless to say, I walked out and will never be back. Two trips to pick up my reserved car due to their error and they want me to wait another hour rather than get me on the road. read more

Hertz Rent A Car - The exact car Hertz reserved us but says it's for someone else later today. - Car Rental Near Me - NEW BRAUNFELS, Texas

I had to get a rental car from here due to an accident that totaled my car. I returned the car on the day it was supposed to be returned but when I got the receipt for returning it said I returned it late and was charged extra for it. I submitted a complaint online but was never contacted about it so I never got my money back. read more

This place is very unprofessional. I rented a car here had to do an extension because my car was not ready to be picked up was told that I would get credit for the days I did not have it. I returned it two days earlier, and they refused to credit my credit card because they said I got a better deal with the weekly rate versus an individual day even though the employee told me I would get credited for those days I did not have the car. Do not rent from this place. read more

My wife and I had a terrible experience there yesterday (4/5/2024)! The employee working the desk was rude and totally unprofessional. We had a confirmation number from State Farm as well as a confirmation from Hertz that a car would be available. We had confirmed we would arrive at 3:30 that afternoon to get the rental. The employee told us he didn't have a car when we arrived, even though we had been told they would. We had taken off work to get the car. He didn't seem to care and was very rude. He never even apologized or asked for our contact number if one became available later! He told us to go across the highway to Enterprise and check with them. We told him our confirmation was with Hertz and not them. If I talked to my customers that way I'd be fired in a heartbeat and rightfully so! After this experience we will never use Hertz. I have heard from numerous other people that they've had similar experiences and that customer service was pitiful! J. Roberts read more

Customer service is sorely lacking at Hertz in New Braunfels. I've rented here previously and everything was flawless. The young woman who usually runs the counter is out on maternity leave and her replacement is awful! I reserved a vehicle a month ago for a work trip today. I called on Friday to arrange to be picked up today only to be told I needed to call Monday at the time I wanted to be picked up. Hmmm...how can you pick me up at the time I need if I'm calling at that time. So I call 45 minutes in advance, just prior to starting a work call only to be told "I'm busy helping customers, I'll have to call you back in 15 minutes." No sir you will not. I tried to arrange this pick up Friday, and you refused. You will help me now. So I get picked up only to arrive and he can't find my reservation. Finally finds it with my assistance and tells me they don't have the vehicle class I reserved, but can put me in a compact. No. I don't think so. I am not driving to Houston and in Houston in a compact car. I reserved a large vehicle for a reason. When asked why my reservation was not being honored, "we are short staffed." I'm sorry. How are your staffing problems the customer's problem? I've now been here an hour. I still have no car. I've missed work time and am missing the only time I'll have to eat lunch today. Why yes, I have called the corporate office. This place has went downhill and they will not get my business again. read more

On January 13th, a rental reservation was made for an SUV at your New Braunfels, TX location. Pickup was scheduled for 10am on January 15th. This was for my wife, because her personal vehicle was in the shop for warranty repairs. She had a conference 3 hours away in Houston, where she was a guest speaker for the event. This conference started at 2pm. She arrived at your location at 10am on January 15th to pickup her rental (with all of her travel luggage in hand). At this time, she was told by personnel that there were NO vehicles on their lot to rent. She received no courtesy calls in advance advising of the situation, my wife was offered no alternative options, she wasn't even offered a ride to another Hertz location. Instead, the employees did not seem at all concerned with the situation - they basically told her "sorry, there is nothing we can do". As a result, we were forced to find an alternative rental company in the area, where she then took an Uber to (because of course, a "courtesy ride could not be provided by Hertz"). Needless to say, she missed her conference presentation in Houston. I called your customer service line on the same day to express my concerns. After holding for 48 minutes, I was finally advised to leave my phone number and was guaranteed that a Supervisor would call me back the same day. I waited 2 full days, and never received the call I was promised. With all of this said, I am furious by the events that took place here. It was a lack of courtesy/protocol, a lack of professionalism by your staff and a complete disregard for a consumer that put trust in your brand. read more

Great location, does so much for how little support they get from corporate. For all of you complaining, call corporate and tell them to stop moving cars from this location to San Marcos or San Antonio. 90% of the time, that's why your car wasn't there. read more

Less than 1 star. Gave us a confirmation number and called an hour before to tell us they didn't have a car for us. Completely unacceptable. read more

Is it just me, or does every rental place in this town wait for you to arrive only to inform you there is no car available? The manager was uncaring and offered only shrugs for my time and effort. read more

This one star review is just based off of customer service. I've rented from Hertz in San Marcos before, and the experience of renting a car was fine. This time, I called a week in advance and a lady told me at the New Braunfels location, that she had my reservation down for Monday morning at 8:30am, and to call an hour before. I tried calling the local office the entire way from San Marcos to New Braunfels (car collision place was here) and all I got was a dial tone. I get to the collision place to drop off my car and the front desk tried calling as well and just kept getting sent to the call center and no one could help. FINALLY, almost 30 minutes later, the call center said they pinged the location to come get me. I have work; that is why I called ahead and made a reservation. 30 minutes later, still no rental. The collision place is going to have to drive me to the Hertz so I can get my rental, drive back to San Marcos and get to work. Needless to say, what's the point of calling ahead multiple times if you're still not going to show up? UPDATE: I had emailed the branch manager, Jenna, and received a phone call today (the next day). I was offered a voucher for a one day rental (not ever going to use it). Excuse after excuse of why things didn't go right on Monday. THEN, Monday the guy had told me I needed to purchase insurance so I did. Then come to find out my insurance company already covers it all. I called Monday to ask to cancel it and was told to call the manager at the San Marcos location. Called and he had already left at 3:30pm for the day. When I was talking to Jenna on Tuesday, the day after my rental, I was then told I'd need to inconveniently come back in to have the car inspected before I could cancel. When I told her that was not the process Daniel had told me on Monday from the New Braunfels location, her excuse was "oh sorry, they are new." Now, I'm a manager myself and do training so your staff being new is not an excuse. That means they weren't trained properly. read more

This is the best place in NB to rent a vehicle! Jenna got me in and out of the office very fast! She was very knowledgeable and sweet. I will definitely recommend them to my friends and family!! read more

This is one place you don't want to rent a car, the 12 yr old that works here is a idiot. I had to pay two extra days because neither the customer service nor the office said anything about a drop off box . On top of that I left a handicap plate in the rental , still waiting to get it back. ITS FOR A 81 YR OLD LADY THAT NEEDS ITS . Mz bimbo doesn't have any customer skills what so ever to call customer to bring it back. read more

These people didn't have my car this morning. Didn't know who I was, even though I've rented two cars here in the last month. "What number did you call?" They asked. "This one" I said as I punched redial in my phone and theirs rang. Apparently if they're out of the office their calls get transferred somewhere else to people who don't care enough to secure a car and give you a reservation number -which I should have asked for, admittedly. Since I had rented from them just last week I thought I was in good shape read more

This location is in the Bluebonnet Ford dealership off 35 and it's going to be a long review, so buckle up. Arrived around 930 AM, spoke to a lady that was not friendly and told us that there will be a $200 deposit even though I prepaid for the rental online *months* before. She couldn't explain why there was a deposit even though I was using a credit card and looked at the fine print *specifically* for any hidden fees. (In my experience with a different rental car company, they only retain a deposit when using a debit card.) I tried to ask if there was any other way we could work out this new obstacle so we could get the rental. She said we couldn't change the reservation to my boyfriend's name and there's no way to split the payment between two cards (both under my name). We headed home to re-evaluate. Hours later, we come back and end up speaking to Caitlin, who was polite, informative, and more than helpful. She actually told us that we can use two cards for the deposit and any other additional charges. She also explained that they run a preliminary credit check in addition to the deposit - at this point I asked why none of this is pointed out before prepaying for the rental. She said it's all in the Terms and Conditions, and she agreed they should have it somewhere more convenient because other people have the same concerns. In the end, she was able to change my reservation to my boyfriend's name and use his cards to get us on the road. All of the stuff Caitlin helped us with could have been done from the start with the other employee. One more thing, when we returned the car, the first employee said that she smelled smoke as soon as she opened the door and it's an additional $300 charge for smoking in the car - neither myself nor my boyfriend smoke! This woman is an example of the type of employee in it to take advantage of every dollar she can. What a weasel. I'd recommend avoiding this place like the plague, but if you absolutely need to rent from them, ask for Caitlin. read more

This Hertz sucks, every time I show up with my reservation the car is never ready and needs to be washed, always spend an hour waiting wasting my time. read more

Waste of my time and hers. Drove from San Marcos and was told they had several mid sized cars.¹ Got there only one car available she had lied ....or shall i say was presently lying because said she had several but did not want to clean one for us due to time she would be missing with her daughter. I am unimpressed by an employee that does not " shoot for the stars" read more

Don't do it. They may be the only place with a car, but find another way. They will milk you for as much as they can get. Hertz didn't log my rental return in for 2 days and charged me for 3 instead of the 1 day I had the car. I was only able to get 1.5 of the 2 extra days charged returned. To make matters worse, they charged me the top rate for the vehicle class and then gave me a dirty car - take it or leave it. I will never rent from ANY Hertz again. I frequently rent cars, and have never, ever been subjected to this dishonesty and poor treatment. read more