My husband and I had occasion to visit your location at 1054 S. State Highway 46 in New Braunfels,…read moreTX. This store was extremely busy, and I believe they were down two employees. Despite the chaos, Alex Dolensky and Dylan Davis kept everything moving smoothly, while remaining patient and courteous. They both juggled phone calls, attended to car rentals, and welcomed each person who walked in. One of the incoming phone calls was a customer who wanted to know how to remove the keys from the ignition. Alex also calmly explained to several renters how the insurance would work in each of their cases. We hope you will recognize these young men for their hard work and commitment to the Enterprise name. Thank you.

Enterprise Rent-a-Car on Hwy 46 in New Braunfels is one of the worst places I have ever dealt with…read morefor customer service. I have rented two vehicles from their company hoping to get good customer service the second go around. However, their reviews are mixed, with most complaints being about their customer service. If you want good customer service, don't go to this location.

Did what they said they were going to do. Picked up at 4:30 am confirmed very professionalread more

Called twice to confirm a pick up for my mother in law's doctor's appointment. My mother in law…read moreshould not be driving and I'm trying to help her remotely. Appointed time comes and no Comal Cab. Call no answer. Wait 15 minutes and no cab. My mother in law drives to her appointment. They do not keep their promises.

there should be an option for 0 stars. made a reservation and went pick it up only to be told "we…read moresent you a text". when? 5 minutes ago. we don't have a car for you anymore. where did it go? was it ever there? no other explanation or any apology. I guess my presidents circle is not good for much

Overall great experience, fast and friendly check in and check out at front desk. I wish I would…read morehave gotten her name so I could give a personal shout-out but to the women at the front desk - thank you for being so pleasant and helpful! No surprise charges and they were quick to switch out vehicles when the first one offered wasn't quite up to standards.

I get that rental companies are short on cars but I was given a rental and it REEKED of cigarette…read moresmoke. Not being a smoker myself I thought I could deal with it, as they had nothing else available that was clean (the lot had about 10 cars parked there). Mind you, I had waited several days to get a car because they "had none available". I called them the next morning to see if I could swap cars since the odor was horrid- it made me nauseated. I honestly don't think they tried to clean the car from the person who smoked in it. I needed a car so I took it. I was told I had to call in the late afternoon and then come back in the evening since they had no cars available. I did that and when I showed up they let me know that unless I wanted a dirty car, they had none available. This time the lot had 15+ cars there. Apparently none were cleaned? I didn't care as long as it didn't reek of an ashtray. I was able to get another car, which was fine but I wondered why so many cars were sitting there without being cleaned. Maybe lack of employees? I didn't see a hiring sign. Also, if a car stinks so bad, why not take it out of commission, or make sure you rent it to a smoker? That was the most gag-worthy experience.

I have used this location twice…read more Both times I have made a reservation, showed up at my reservation time, and both time I have had to wait to get a vehicle because they do not have one at this location to give to me. Why make a reservation?! I know there's a bad Seinfeld joke in there but this location has no idea what they are doing. You are better off renting from another location if you don't want to wait over an hour for a car you reserved.

POS truck, broke down 70 miles in, waited over 24 hours for a solution...had to have my wife come…read morewith a truck to get us and the stuff... Tow guy said it wasn't roadworthy.

So I have rented a few times but the last time was a terrible nightmare. The truck was so filthy…read moreinside like it was a work truck on our way back from Galveston the truck leaked so bad that my husband and son were both drenched down their backs. Then the other day I considered giving them another chance and called to reserve a truck last minute and even told them it wasn't for sure then 10 minutes after I hung up with them a friend called and said they could help us. I only needed to move a queen size bed and dresser. So I called budget right back and now they are trying to charge me a cancellation fee. I even spoke to a supervisor and was promised that there would be no charge. So done. Will stick with Uhaul.

Bought a car from this location recently. So far I've had no issues with the car so that's been a…read morebig positive. Also positive, the staff there was friendly and helpful, it didn't take a long time to purchase the car like it can at other dealerships. My only negative is there was a lack of attention to detail on a couple things. They detail the car when you purchase and I specifically asked them to clean some sticky substance I found on the inside of the car. They said they would but they never did. Also, the car only had a quarter tank of gas when they gave it to me. These are minor things, but leaves a bad taste in your mouth when leaving. Overall, good but not great experience.

I took my aunt there yesterday to purchase a car. We took test drive on 2 vehicles. She decided…read moreon a vehicle so we started the process. We were given the figures that included warranty price. This was the number that stuck out to me. We did not like the number so we started negotiating and apparently there was a $699.00 fee added for dent protection that I missed. So after negotiating they could not meet our number we wanted we declined. They printed out invoice for cost of vehicle. We went to get a cashier check. When we after paperwork done we handed them check to complete transaction. We were advised that it was short $699.00 dollars. I told salesman we went based on invoice. He proceeds to tell they left off the $699.00 for dent protection. At this point my 82 year old aunt was quite frustrated and decided to go forward with purchase we had been there most of the day. I mentioned to salesman we did not ask or want protection plants started that it is added to all vehicles. They wound not remove so bottom line is the posted price is not true and correct you need to add $699.00 to that number. It upsetting that we were able to get that fee removed. My aunt was in need of vehicle had her car totaled in a acres couple of weeks ago. This was her first experience in purchasing a car her late husband always did this so she had very little patience. I think I would have walked away but she just wanted it done. I regret not looking at the numbers more closely. I have purchased more than 20 plus cars and have not paid for a product I didn't choose! I will be in the market for a car at the end of the year and so will two of my sisters I don't see us going to this business! I have never done a review on a business positive or negative until today. Please excuse misspelled words was not able to correct without going back to error and starting over. I sure hope Eco Park sees this review!

Brian is the man to see!! I purchased a truck from them July 2025, it is now January 2026 and it…read morehas been one of the most solid and best running vehicles I've had, he even made absolutely sure the truck had everything ready to go and fully detailed, and even went out of his way and put brand new tires on it for me, if I'm ever in the situation to get rid of this one and get a new one I will definitely go see him again, I know it seems like a small place but it's definitely worth giving them a shot, 10 out of 10!

Bought a vehicle from these guys from the day I drove it home the truck was nothing but major…read moreproblems. When told that the vehicle was fixed it would just break down again. I was verbally told by the salesman before I bought the vehicle that if the vehicle isn't up to my standards I could bring it back and they would make it right. As of right now I have owned the vehicle for 3 weeks and I have driven it twice and both times it has broke down. This dealership has basically washed it hands of trying to help me. Also after looking at my paperwork and calling the financial I found out that they didn't put my full down payment that I put towards the vehicle. In short these guys run a shady business and sale crappy vehicles. I wouldn't waste my time.

Mike is fantastic and I highly recommend Mike's Limo next time you need a driver. We used him for…read morea wedding and he arrived early, had an impeccably clean car and is super friendly. Highly recommend!

From the owner: Love to drive people to their destinations in the beautiful city of New Braunfels and surrounding…read moreareas I like to drive professionally for 5 years

I recently bought a used Kia here. Russ, the salesman, was no pressure. The car was not equipped…read morewith a bracket for front license plate or a second key. Russ got his drill and was able to attach the plate. He ordered me a second key which I got this week.

This dealership and it's service department are as dirty and slimy as they come. I've bought 4…read morevehicles here and every time I've dealt with servicing anything under warranty they have failed to provide any real fixes. They have overcharged everyone I know on oil changes, tires etc. Don't give them your business. They don't deserve it.