I get that rental companies are short on cars but I was given a rental and it REEKED of cigarette smoke. Not being a smoker myself I thought I could deal with it, as they had nothing else available that was clean (the lot had about 10 cars parked there). Mind you, I had waited several days to get a car because they "had none available". I called them the next morning to see if I could swap cars since the odor was horrid- it made me nauseated. I honestly don't think they tried to clean the car from the person who smoked in it. I needed a car so I took it. I was told I had to call in the late afternoon and then come back in the evening since they had no cars available. I did that and when I showed up they let me know that unless I wanted a dirty car, they had none available. This time the lot had 15+ cars there. Apparently none were cleaned? I didn't care as long as it didn't reek of an ashtray. I was able to get another car, which was fine but I wondered why so many cars were sitting there without being cleaned. Maybe lack of employees? I didn't see a hiring sign. Also, if a car stinks so bad, why not take it out of commission, or make sure you rent it to a smoker? That was the most gag-worthy experience. read more

I have used this location twice. Both times I have made a reservation, showed up at my reservation time, and both time I have had to wait to get a vehicle because they do not have one at this location to give to me. Why make a reservation?! I know there's a bad Seinfeld joke in there but this location has no idea what they are doing. You are better off renting from another location if you don't want to wait over an hour for a car you reserved. read more

I reserved a car after the garage called to tell me my own vehicle had extensive mechanical issues. I was already dealing with a stressful situation, and after a horrendous traffic experience and an expensive Uber ride just to get there, I arrived only to find that my reservation would not be honored. The woman behind the counter told me they "don't take same-day reservations" and claimed they had tried to call me to tell me that. I had received no call, no voicemail, and no message. When I told her that, rather than apologizing or even checking the information they had on file, she responded, "Well, you must have put your number in wrong." That was astonishingly dismissive. Instead of taking any responsibility for what had happened, she immediately blamed me--and made a claim that could easily have been verified by simply looking at the phone number attached to my reservation. I was stranded without a vehicle after paying to get there, and then had to spend another $30 on an Uber just to get back home. What makes this even more frustrating is that Enterprise does, in fact, accept same-day reservations. If this particular location couldn't accommodate mine, I should have been told that clearly when I made the reservation--not after I had spent money and gone through considerable trouble getting there. People generally aren't walking into a rental-car location because they're having a wonderful day. Often, their car has broken down, they've been in an accident, or they're already dealing with an unexpected and stressful situation. A little professionalism and compassion should be the bare minimum. Instead, I was inconvenienced, cost additional money, blamed for their failure to communicate, and treated as though the entire situation was somehow my fault. It was an awful experience, and the way I was spoken to was completely unacceptable. I will NEVER return. read more

I needed a rental when I had a car accident. Cooper and Dre helped me at Enterprise. I was given a Bronco which was amazing to drive. My insurance paid for the rental but if I ever need a rental in the future I will certainly use Enterprise. read more

Enterprise Rent-A-Car - Cooper was the associate that helped us with the rental. - Car Rental Near Me - New Braunfels, Texas

The employees here are extremely nice! They have a good selection of cars and the one I received was very clean. When I returned the car I was asked if I had a ride and I told them I was going to get an uber and they said they'd deduct the cost of the uber off my bill with tip! Thank you! read more

I was told yesterday that a compact car would be ready for me by 4pm today. When I stopped by early this morning to check if any cars had come in early, I was then told it would be available after 4pm. Later, when I called back, they informed me that no compacts were available and now it would be after 4pm tomorrow. My husband then called an Enterprise location in San Antonio, and they assured us they would have a car waiting. Save yourself the trouble and head to San Antonio for your Enterprise needs. Extremely disappointed with the lack of communication and reliability at this location. read more

I was able to make a reservation, only to show up and be told that there were no vehicles available. it's crazy to me that company that generates $39 billion a year cannot make a website that accurately tracks their own fleet. When my mother(who needed the vehicle) called them, they hung up on her 3 times and were very rude each time. read more

Chad went above and beyond to get me in a vehicle the same day. 35 location transferred my rental without letting them know ahead of time. Thank You. read more

How could you improve? 1. Have cars available for people with reservations in the class that was reserved 2. Don"t offer customers car that STINK of cigarette smoke or pine scented spray to cover the smoke odor 3. Train your team members to say 'we are sorry' that you had to wait over an hour for a car that we do not have. 4. Train your team members to be solution driven and actually solve the problem - such as helping with a new reservation for tomorrow or at another location. Or maybe working to get another car for tomorrow. Thank you for the reminder of why I don't give Enterprise my weekly business! read more

I'll give 0 if I can, never answer the phone call 4 times they hang up. Never renting on these location again.

Best rental experience Ive ever had. Super accommodating. Upgraded my rental. Allowed me to return early as I didnt need it as long as I thought at no extra cost, in fact gave me an amazing deal. And a ride to my car while as it was in the shop. My go to rental place from here on out! read more

Every story on here about not honoring premade reservations and then "up-selling" you to something they do have on hand is ABSOLUTELY TRUE. Stay as far away from this establishment as possible!!!! As you can see by the other bad reviews they offer customer service. Don't be fooled. I did reach out and was told they were actively looking for a rental for me at the promised price. Never received a call back. read more

If I could leave no stars I would. First thing that came out of this employees mouth was "I'm assuming you left that $20 tip on top of the rental" Ummm wft is he talking about? To start off I reserve a car for 6 days. The first car they originally gave me, the breaks were horrible and needed work on. I called them not even 5 mins after leaving the parking lot to not only complain about the vehicle but the employee helping me left his own personal keys in the vehicle. (This should've told me that they aren't organized and the vehicles are not safe to drive). They told me if other vehicles show up before the end of the day that I could switch vehicles without any additional charge. Great, right? I got a new rental at the end of the day (9/20/24) Please keep in mind they take a $300 deposit on top of the rental rate which is 100% normal and I would be getting back the $300 as long as I brought the car back on time or before return date(9/26/24). I understood that. Total took $568.14 for the first transaction. I called a day before my rental needed to be returned(9/25/24) to inform them I would need it one more week (6days). They took $268.13. I return my rental 10/8/24, a day early. I was not get my $300 deposit back and I did not get refunded for returning a day, which I was told I would get. I was absolutely shocked, the only thing they could do to make it "right" is refund me two days ($160 and change). I'm unsatisfied with their business and customer service.I will never go back to this location and hopefully this location will get shut down. The communication at this location is The customer service is The vehicles are sketchy AVOID THIS LOCATION! read more

I don't understand how this location can stay in business with this level of incompetence. Allstate set up this rental. I requested a truck or an SUV. They had 24 hours to locate one, or they could have told me that I needed to use a different location. I had to leave in a minivan. They also complained that my driver's license had a chip in it and was damaged. read more

I'm assuming this location is as bad as the reviews and staff knows it. I reserved a car for a certain time and at said time I when I call to confirm my reservation because I am on the way I am told they dont have the car I reserved at all! I did ask then why let me reserve it? They did respond with it's a corporate issue, when I started to question the availability of other cars I got hung up on! Female staff on 9/18/23 A.M. read more

They will take a reservation and when u show up they will "force up sell" you to a more expensive car. Very shady business practice, completely unethical and probably criminal. Avis gave me great service and they were willing to give me a car for the price I reserved. FYI I CALLED CUSTOMER SERVICE. She said "sorry" and then crickets...what kind of service is that? read more

Great experience! Customer service was amazing. rep was able to make process quick and easy!

This company will straight up rip you off. They will tell you that your insurance is covering x amount of dollars but not the taxes. They tell you first time that the taxes are $3 or $4 a day but if you're nice to them they tell you they'll lower the taxes to $2 a day. However when you return the car they suddenly raise the taxes to $6 a day. On a rental car that's $30 a day charging $6 a day in tax is 20%. State sales tax is 8.25% in Texas. When you call them out on it they give you a bunch of lies on top of lies. Go rent from a different company. read more

If I could give them a negative stars rating I would. Enterprise has turned into a garbage company and is filing false claims. I would like to make you aware that if you rent from them do a video of the car when you walk around when picking the car up... and record a video when you drop it off. They are citing hail damage on a vehicle that was literally parked in my garage the entire time. I was assigned to this location due to my car being repaired and this is where my insurance company sent me. My entire experience with them from pick up to drop off was garbage. I'm thankful that I have videos from my home camera showing that the car was not damaged by hail and I've advised my insurance company that its a fraudulent claim and I have video of the vehicle. Spoke to the manager Mike, asked numerous questions regarding why specific things were not checked prior to him calling me and his response was "IDK what to tell you". I will come back and update on the outcome bc I do not want to provide them with additional information in regards to why they are attempting to file fraudulent claims against my insurance but after this is resolved I will provide an update. For now please take my advice and record a video. They are short vehicles and railroading their customers I would also like to add that the collision center that I used also said that the Enterprise is horrible... I really wish my insurance company would use a different location. In the event that I ever have to rent again. It will not be from this location read more

Booked a pickup truck for a week rental. Received a confirmation number. 30 mins before i was to pick up my rental I get a call saying not only do they not have a pick up truck to rent but they do not have any cars that i can rent at all.. This is the only location within a 1 hour drive even open on Saturday so now I had to rebook at the airport. As you can see I am not alone in this issue as there are many other reviews saying the same thing about this location. ‍ read more

To begin, after reviewing all the 1-stars and bad reviews, I was anticipating a bad experience, even though we should always begin with positive intent. Emily (A Manager) completely changed the game with her excellent customer service, her attention to detail, her professionalism and pleasant welcoming attitude. My insurance reserved, and Enterprise was ready to proceed immediately upon arrival. In and out in less then 8 minutes. Highly recommend this location! Thank you Emily! read more

There's not enough bad things I can say about this branch. They outright cancel your reservations even after confirming it when you call. An employee went to "get the manager". Just to turn directly around and talk to the manager, and she didn't even stand up or acknowledge the situation. I watched 3 people in line before me have canceled reservations. All with the same argument and issue. Not a single person knows what's going on, everyone is beyond rude and unhelpful. It's a joke and it should be dissolved as a business. read more

I went to enterprise to get a truck. I confirmed the night before and it said to bring in a valid ID to pick up. I have used them among other rental places before and always take my ID AND debit card which is also considered a credit card with VISA. I arrive and she immediately tells me I can't use the card and need 2 extra forms of verification. We go back and forth about why my card is not legitimate and she says it's not a major VISA, MASTERCARD, ECT. I'm confused and rather than argue that it is because VISA's logo was smack dab on the card, I asked for a manager. She said she was so I was stuck in a bind. AFTER arguing about multiple documents not being up to her standard, I finally had a cable bill which was good enough. Then I tried showing her my paper work for owning my own business and she denied that because it wasn't verification enough for being employed. WHAT?! Then I proceeded to try and find a utility statement. She saw the email I had from my rental house company who sends my utility breakdown via email. It wasn't enough and not proof. She needed a lease to show my name was on it too. I finally show documentation that me and my boyfriends name are on there and she said, sorry it's not what she asked for. EVEN THOUGH IT WAS. So now that I verified my name on the lease to connect to the utility bill, she still didn't want it. Then she asked for proof of rent payment...I tried showing her but because I transfer money to my boyfriend and he makes the payment for us, it shows his name under payments and thus, she denied me again. Then after standing for near 30 minutes with people behind me, I was lucky to find that I could create a profile for viewing my utility bill separately and had my name on it. By then I had been standing for 40 minutes jumping through every loop hole this horrible girl made me go through. Then she dropped a bomb and said I had to pay an additional $300 deposit for the car which no one mentioned at all. To add salt to the wound, I listened to her speak with a customer after they confirmed a car and not once did she mention the new requirements for renting a car that she stated previously. She said make sure to bring in your drivers license and hung up. If this is a new company wide thing then inform people before you get off the phone so they aren't embarrassed and delayed when they arrive. . #1 - This woman basically made it clear that someone with their own business and living with another person because of name technicalities, isn't able to rent a car. # 2 - I will NEVER do business with enterprise again after my experience with this girl who said she was "manager". # 3 - As a company, enterprise is obligated to make sure customers are aware of new rules and regulations for customers, ESPECIALLY if it's not verbally or emailed to me after I confirm a vehicle. # 4 - I called another store to verify the information I was told and whether my card was valid and it was and he wasn't familiar with the new terms this lady had me under. With that being said, i hope you can properly train her and make sure no one else gets embarrassed the same way she did to me. read more

Horrible. Don't bother with a "reservation". Reserved a car the day before and scanned my license to save time as their website says. Get to the location and not only did they have to scan my license again but they had no vehicles available. Was told they would have to go pick one up from a collision center. Not sure what was going on with the 20 that were in the parking lot but was told those were specialty vehicles. I offered to pay more and was still told they don't have anything. Total waste of my time to drive 45 mins. This is why I pay more and use the airport location - they are so much more efficient and professional and you are in and out within minutes! read more

Renter Beware! Make sure you carefully inspect the vehicle prior to signing the agreement. I'm spending time after returning the rental fighting over a very small star in the windshield. I have no recollection of it happening, but they're expecting me to replace the windshield. They hide behind a simple statement. "You agreed to the terms and conditions." I wish they spent as much time pre-inspecting the vehicle as they did upon return. On the other hand, I wish I spent much more time inspecting the vehicle. I rent on a weekly basis at airports around the nation. You pick up the car and drop it off. No inspection on either side of that transaction. Over 30 years, I've never experienced anything like this before, so it was very upsetting. Be careful, and go in being defensive to protect yourself. read more

The best service and friendliest staff I've ever encountered. If you need rental car in central Texas, these are the folks you'll want to deal with every time. I am 100-percent satisfied and will be back, for sure. Great job Team Enterprise - New Braunfels! read more

I needed to rent a car for about 2 weeks while my truck was in the shop. Called Enterprise and the reservation people told me that either location in NB had a "large SUV" available for a decent price. I reserved it and when I got there to pay and pick the rental up, it was a small SUV for the price I was quoted for the large one. So, I told them that I would just do the smaller one because I was irritated and wanted to just get out of that office. Then I was informed I would have to wait while they changed the oil. AND I had to pay with a credit card because it was over 600.00! Nope, I walked out the door and drove to Hertz where there was a vehicle waiting, clean and ready to go, no bullshit....in and out! I WILL NEVER RENT A VEHICLE FROM ENTERPRISE AGAIN! read more

i made a reservation two weeks in advance for our Summer beach trip. The manager calls me two days before pick up that they are unable to fulfill my reservation. I am now looking for another van to rent last minute, with no luck. this place has ruined our family vacation!!! read more

Still waiting on response. I emailed information that was requested. Also, please get my name correct in correspondence. read more

this was my first time renting a car. i am 19 and my car was in an accident so i received a claim number and a reservation from the insurance company. The first day i show up they said they weren't able to give me the car because it was an suv and i was under the age of 21. So i came back the next day and they had a sedan ready. they didn't tell me i needed a card in my name when i called and made a reservation when i tried to pay with my girlfriends and they turned me down. they had a sedan for me at the time so i left to go and get my card. i call back later and they rented the car they had for me right after i left. they tell me to call back the next morning and i call around 11am and then they tell me they they won't have a car till the following week. they didn't give me proper information and wasted three trips for me to drive there and back. they couldn't hold a car for me for more then an 1 hour and now i can't go to work because they scheduled me out a week later. i don't recommend going to this place read more

Had a horrible experience with this Enterprise. Upon arrival, the car that was going to be rented to me had a HUGE windshield crack on it. The guy who was helping me noticed this and "upgraded" me to a Jeep Compass but who knew this Jeep would end up having tire issues. While driving on the highway, our front tire blew out randomly, causing the car to swerve and we were hit by an 18 wheeler semi truck which sent our Jeep tumbling across the highway. Thankfully all involved are safe. However, I am extremely disappointed in Enterprise for sending me a bill for $24,000 after the accident was caused by their faulty tire. I have been working with them for months and have already given them $15,000 while they still demand more even knowing what caused the accident since it is written in the police report. While I understand the terms of the contract just be weary with renting from these people as they are more interested in making money off of you than your well being. read more

I have rented a few cars from this location and have been pretty pleased with the ease of checking in and out. Cars have been. Ice but could be cleaned a bit better. read more

Make sure you inspect every inch of the car before you rent from here! The guy that brought out the rental didn't do a walk around but did mention the only thing wrong with this car is that the seats were stained. He rushed through the whole process. When I took the car back the lady who inspected the car told me there was a dent on the back of the car. I drove that car to work and back home for three days. There way no way I could've made the dent on this car. I park in reverse at home and work. There is a bush where I park at work and a parking cone where I park at home. This car brakes automatically if you come close to anything. I learned the hard way. It wouldn't even allow me to back the car up to where I normally park because it would brake for me and make a really loud noise. If I would've made the dent I would have admitted to it but the dent was obviously already there. When I told her I knew I didn't make the dent she told me "well maybe someone hit you and you didn't know". No! I park in reverse and again the car brakes on its own when you're close to anything. I did not make this dent on this car and no one hit me. They obviously missed it when they took it in before me and now I'm responsible for the damage. So again before you rent from here make sure you do the walk around the whole care and take pictures of every dent or any damage to the car you're renting or you will be responsible for it. read more