Reserved an AWD with Enterprise at 2 Bloor St E on Feb 26, 2026 to go up into snow country for some…read morebackwoods snowshoeing. Was worried about getting stuck in snow so paid extra for AWD. No car when we arrived at the appointed time. However they called us about 30 min later that a car was there and ready. Same model but didn't realize there was no AWD until we got stuck in the snow. Thankfully we had the foresight to bring a portable shovel and spent an hour but dug out. Explained the situation to the Branch Manager at 2 Bloor St E who was excellent to work with and gave us a discount. Will be really attentive next time to make sure we have the car we want!

Enterprise will leave you stranded if the truck you rented brakes down. 2026 ram 2500 wouldnt atart…read moreafter week rental. After work on friday at 6pm 3hours of transfers they send you to a third party tow company who do nothing towards providing a car or lift to your home. 9pm having to rent another rental to drive another 2and half hours once i get it. Worst company ever .

This Avis location on Danforth provided the absolute worst rental experience I have ever had. I…read moreprepaid for the rental online as my employer offers a substantial discount and I wanted no surprises. However when checking in, the first remark uttered by the representative when they eventually found my booking is "How did you get this price? It's wrong." Safe to say, what they perceived as an error resulted in my spending a considerable amount of time at the location trying to retrieve the vehicle. This was only made worst by the fact the location has no furniture or filing cabinets and all their paperwork was spread across the floor. The booking only got worse from here. After the agreement was signed, the same representative began power washing the rental. As the keys were handed to me, the rep apologized for the state of the interior, which was disgusting. Upon arriving at home, I wiped down the interior with anti-bacterial wipes trying to remove as much debris as possible. Fast forward a week and I drop off the vehicle the night before the agreed upon return date, leaving the keys in the drop box. MY MISTAKE. A week after my rental was returned, I was charged an additional rental fee ($600+) without any notification or receipt. It's been a month now that I have been communicating with AVIS corporate to get a refund only to eventually find out that apparently Avis records indicate that I returned the vehicle 1 day late. This location is run by unethical, disorganized swindlers. For your sanity, STAY AWAY. The location at Bay and Front is top notch and worth the extra commute time.

Guy behind the counter was on what seemed to be a personal call and made me wait, then was oddly…read morecombative during check-in. He also marked the rental agreement that the car had a full tank of gas when it had less than 3/4 of a tank. Just not a pleasant experience in general. I rent a lot of cars and never really had a bad experience but I won't go here again.

Ordinarily I rent from Avis but I heard good things about this location from my aunt so when I…read moreheaded to Toronto to avoid the hurricane, I chose Enterprise at 3250 Dufferin and wow, did they deliver! The customer service was top notch, the prices very low, and they were kind enough to upgrade me to an Infiniti SUV, one of the nicest rentals I've ever had, and I spent about every other week renting from Avis for years. I would recommend this Enterprise location in a heartbeat for their professionalism, courtesy and good fellowship. Pro tip: Enter from Orfus, not Dufferin, because of the major construction going on in this center.

Excellent Service and Professional Staff! I had an…read moreoutstanding experience with Kris Guduri, I lost hope with this company but Kris the magic manager won my business back. Enterprise Rent A Car at 330 Steeles Ave W, Thornhill. The service was smooth from start to finish -- professional, friendly, and efficient. The store manager went above and beyond to make sure everything was handled perfectly, from explaining rental options to ensuring the car was spotless and ready on time. The vehicle was in excellent condition, clean, and comfortable for my trip. What truly stood out was their attention to customer care -- they genuinely value their clients, treat everyone like family and make the rental process easy and stress-free. I highly recommend Kris Guduri and his team. Enterprise Rent A Car to anyone looking for reliable vehicles and exceptional service in the Thornhill area. I'll definitely be returning for my next rental.

What rental company sends out a car with no snow tires following the worst snow storm in the…read morehistory of Toronto and then closes for the weekend?? The first time the car wouldn't start they sent someone fairly promptly who identified that the brake was on. If you don't know the software of a 2025 car you might not know that. Once home the car got stuck parking and won't move and won't start and they're closed because it's Saturday (errand day!). If you rent a car from them and don't drive a fully automated car get complete instructions and a handbook and if it's winter, demand snow tires. It's a nightmare driving otherwise.

I rented a car from Enterprise on Dovercourt and had a fantastic experience…read more Excellent, excellent customer service. I was very impressed, and they even drove me to the subway after I dropped off the car. Thanks!

This place is basically a trailer at the end of an alley, behind Dollarama and Second Cup... but…read moredon't let the appearance fool you. I've been renting from this place for almost two years. I've rented from other places but this is the best: the people are the nicest, the car selection is great. I haven't had any problems with them, except for the usual system glitch, e.g. I wanted to use my "free weekend" but the system wouldn't recognize my eligibility, but even so they always listen to your explanation and claim responsibility when it's their fault. I have a car now so won't be using their services anymore, so the least I could do is review them. LOL

I used this place 5 times…read more Yes it's true they run out of a trailer but it's better service then I have gotten anywhere else Good selection of cars. Always clean. Good customer service. No scams. I will continue to use this place when need be.

The staff at the woodbine location are excellent. They explained all the details in a clear and…read moreconcise manner and addressed all inquiries with patience and care. A shout out to the Asst Mgr - DJ. She was my first point of contact and made a very lasting impression of a person who cares about what she does and it shows. The other staff are just as great. Well done in picking the right people - friendly and knowledgeable. Overall, a very very pleasant experience!! JC

This location on Woodbine in Markham is the best location by far. I've rented from several…read moreEnterprise locations and all have been pretty good but this particular location stands out. The manager Lijo and and Regional manager, Kyle were so helpful and capable in helping me get out of a bind when I needed a pick up truck for a particular move and the other places messed up my reservation. Kyle and Lijo went the extra mile to solve my problem for me. Professional, friendly, copmpetent! Awesome !!!

Trying to find this location, when dropping off a car picked up in another city, is beyond…read morefrustrating. You can't drop off at 2345 Yonge Street, where you're instructed to go. You can't even park there. And there's no signage on the parking lot around the corner. Brutal customer experience.

I've been to this location twice now and I've been very impressed with their professionalism, and…read moresense of genuine care for customers. Last time I was at this Enterprise, I arrived about 10 minutes before closing time and I asked if they would have a cargo van. Firstly, I was surprised to see that they were fully stocked with all sorts of cars including not one, but TWO cargo vans. The gentleman, whose name escapes me, helped me and a bunch of other customers way beyond closing hours and even offered me a discount for the van, as I was only renting the van for half a day. There's something really special about any place that takes care of their customers they way the guys at this enterprise location do. Bottom line, when you're looking for a cargo van, forget about places like uhaul, instead come to this place... sure you will pay a bit extra, but it is worth every penny my friends!

I've been renting here for a little over a year. I only come back because the customer service is…read moreimpeccable. I'm usually serviced by Karl or Edosa & they always go above and beyond for their customers. They've got a regular for life!

I rented a car for a small trip outside the city. The staff was cordial. They didn't have the…read morevehicle I booked but offered some alternatives. The return was straightforward. I'll rent with them again when needed.