If I could rate this place less than one star I would. Rented us a car with no tread on the tires. Complete jerks when we called them to make it right. 100% DO NOT RECOMMEND!!!!!!!!! read more

NEVER USE THEM! Prepaid for a reservation a week and a half prior to pick up. I was informed ONE HOUR prior to pick up that they had rented all of their cars because they were so busy that day and had to cancel my reservation. No mind to the fact that we had prepaid hotels for vacation. It took me 50 minutes of getting bounced around to finally get a case number to hopefully get refunded in 7-10 business days. Go elsewhere!! read more

If I could I'd give Hertz in Torrington Ct a zero I would. To make this short they charged my credit card $150.00 for not getting a vehicle because 2 different guys told us one thing and when we arrived it was a total different story. So we went to Enterprise and got great service from start to finish. I advise EVERYONE that rents from Hertz to check your statements to make sure they aren't ripping you off read more

I used Torrington Hertz Rent-A-Car while my car was being repaired - the car I was given was very clean and well-maintained. But the best part of my experience is that I left my cane in the rental vehicle when I left it off in Waterbury and although my cane traveled to Torrington overnight - Hertz DELIVERED IT TO MY HOME THE VERY NEXT DAY! Five stars for excellent customer service, Hertz! Thank you Keith for all your work! read more

Honestly I've been dealing with Hertz since December 17th 2019. I got into a car accident and my insurance sent me here to get a rental. If you can go somewhere else please save yourself the trouble and go somewhere else. I got put into a compact car (a Nissan Versa) the first time. The car didn't run that great and i had to continuously in the span of a few days to try and call and get something different. The staff kept telling me the same thing, "we don't have anything because of the holidays." I finally showed up in person and they gave me a ford fiesta. I expressed that i would take the Ford Fiesta but that i would really appreciate a midsize car or full-size because that's what i really feel comfortable driving. They told me they would call me after the holidays which they never did. I had to call them again multiple times and now every time i call they say "it looks like we're getting a few returns today if you call back tomorrow and check we might have something" when i call back the next day they say the same exact thing . I am still getting the same excuse. If i have been asking for a midsize or full-size car for about two weeks now why cant you guys just hold the next one that comes in for your customer? I don't understand why they cant just accommodate a simple request instead of giving me the same excuse over and over again. The lack of customer service is crazy. read more

The people at the Torrington Hertz are so nice! And it is convenient for us to use the Torrington Hertz -- we take a one way rental for a day only out of NYC/JFK, then turn in for a vacation rental (we had a month on Highland Lake), and same on the way back. Great job. read more

Rented a car from here for a yearly vacation with my friends the "manager" Marco was 20 minutes late to open the location when we went to pick up the car. On the way back the car over heated, clearly they don't maintain their fleet, and when I went to return it the next day Marco told me this wasn't his problem and he wasn't sure what I'd like him to do about it. Never will I rent another car from this company or especially this location. Marco was beyond rude and took the whole situation as read more

Had to return vehicle and rent again vs extend days in order get the same price, car smelled like cigarettes masked by horrible scent of the hanging tree deodorizer on the rearview, was falsely charged late fee and told it will take a month to refund due to "paperwork"... they screwed up and I got screwed. Do not rent from this company. read more

Great place easy check in and check out loved the car and xm radio. People were very nice. Car was clean