Good and friendly service. Decent cars if you're in need of a quick day rental or just a back & forth for awhile. Take in a coupon for a better discount. read more

Hertz Rent A Car - Car Rental Near Me - Valparaiso, Indiana

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This place is the WORST. Their customer service (or lack thereof) is abominable. When I arrived, the sidewalks and parking were ice and snow covered, and very dangerous. It hadn't snowed in the area for at least 4 days, ample enough time to clear the area for the safety of their guests. One angry guest was already waiting (they had given her a damaged vehicle, and she had been waiting for 20 minutes already), and it took another 35 minutes for anyone there to even acknowledge us. I tried phoning from the waiting area, and no one would even answer the phones. When someone finally arrived, she (Sherry) was very combative with us. I was in the middle of a call to their parent company (Donlen) filing a complaint about the location as she was arguing with the other guest in the background, when she demanded to know who I was talking to and who I worked for. Why is this any of her business? Shouldn't all customers be treated the same? Close to an hour after arriving, they finally got me into a vehicle, which was parked in the back of the building in 4" of slush. The attendant and I both almost fell trying to get to the vehicle. This place is the most poorly run business I've experienced in a long, long time. And Sherry? She's horrible to deal with. She shouldn't be in a position to deal with customers. The icy sloppy mess in the pictures is what I had to walk through to not only get into the building, but also had to navigate through to get around to the back of the building to get to the rental vehicle. Totally unsafe and unacceptable, but a good representation as to how this business is run. Sloppy. read more

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We recently rented a car through our insurance company like we were supposed to do. We went to pick up our vehicle and the vehicle that they offered to us was a pile of junk. It was beat on every corner and had scratches and dents and this was supposed to be a 2017 rental. It was terrible in the interior as well. The bumpers were banged up and each door had a ding in it. It was terrible so we decided to upgrade which was mistake number one. Mistake number two was believing that these folks were honorable. To make a long story short, Hertz in Valparaiso are thieves. So when Hertz in Valparaiso Indiana ask you for your credit card for your rental that your insurance is supposed to cover, make sure you go to the bank and tell them not to let Hertz of Valparaiso or the Hertz Corporation or anybody that has to do with Hertz get into your bank account. You should stop and block it right away because they will go in the middle of the night and take money out without giving you an amount first. They took over $600 of my money at 3 am. So after dealing with these folks , my advice is to never deal with Hertz Rent-A-Car... never ...and by the way Hertz your cars are junk and your employees lie, cheat and steal, including management. Merry Christmas. I hope everybody associated with Hertz in Valparaiso enjoys their bonus' funded by all the people you have ripped off. read more

Poor Poor Poor service at this location. Manager is rude and disrespectful. Wife rented a car and was assured when returning to a neighborhood Hertz all would be well. When we attempted to return we were told we were given the wrong information by the renting location. Called and was placed on eternal hold. Manager didn't care just said leave the car and come to the Valparaiso to drop off keys Stupid Stupid manager if I could come to your location to drop off keys don't you think I could drop off the car. Last time dealing with Hertz! Keep your business. read more

They don't have cars. Take reservations but they have no cars when I got there and several people where waiting for no cars. Nice employees.

Horrible service. No consideration for others. Avoid this dump and overpriced rates. Yes, I'm annoyed but I tell the truth.

I only selected a star because I had to! I've been renting here for years the management changed and the last manager was named Sherri who is no longer there! I was always provided excellent customer service until 6/28/2019....im a gold star member and exclusive rented at hertz....the customer service was disgusting! My husband was falsely accused of smoking in the car and treated with total disrespect! When asked the acting manager to intervene she said her sinuses were bad! They were trying to charge us $300.00... my husband argued because we are absolutely not smokers and the car was not smoked in! To try to appease us the lady said take it and vacuum it out and put Lysol in the car or take it to get detailed at their location the company used! When we arrived at the detail car the company hertz uses their worker apologized that we were going through this and Said the car was not smoked in and he charged us only 20 for washing and vacuuming the car instead of paying 90 to have it detailed! The manager felt bad and said she didn't charge us full price... we were not looking for a discount!!! If we didn't have the money we wouldn't have rented the car! No apology as offered and sometimes all you have to do is admit you were wrong!! We tried to file a complaint with hertz but were told it'll go right to the manager and it'll stop their so hopefully someone from hertz reads this message and are able to better train the workers. I hope no one else has to experience something like this!! read more

if you strongly desire the unique experience of being treated rudely by a virtual illiterate, then these are the people for you! vehicle was not ready, fees were incorrect, and staff attempted to charge an arbitrary $300.00 cleaning fee for smoke damage in a vehicle that was not smoked in. police were called and litigation will be pursued! perhaps if these low paid, low iq employees would focus more on customer service, rather than attempting to sell you up and attempt to extract unwarranted fees, maybe their lives and the overall customer experience would improve measurably. run as far away as you can! never use them! read more

Took too long, the people there are rude, and the cars aren't clean completely. Ex: There is used paper towels in the glove box Never rent here read more

The Valpo Hertz employees are the best! They always take care of me immediately and they have given me clean cars that are full with gas. I will always come to this location if I need to rent a car. Top Notch! read more

HORRIBLE customer service. Was treated rudely by lady working. Had EVERYTHING approved and due to her incompetence I had to have ENTERPRISE pick me up... Huge thanks to Joey Little @ the Valpo Enterprise office! Gotta a better deal and treated with respect... so my feeling were not HERTZ read more