We've rented cars from this location three times now and have always had excellent customer…read moreservice. Taylor has helped us each time and she is very professional and always calls to make sure we've been happy with our service. The location is right off of Capital and they have always had a good selection of vehicles to choose from. We've rented a minivan and two different SUV's from them and all of the cars were quite new and had low mileage. And, we always add Sirius satellite, it's a steal at $5.99 per day. Saves our sanity on 8-hour drives! Personally, we recommend this location. Always had a great experience from the fast check in to easy drop offs.

I had an extremely disappointing experience at the Enterprise location on Lois Road in Wake Forest…read more From the beginning to the end, this experience was frustrating and far below the level of customer service I would expect from a national rental company. The communication, professionalism, and overall customer service at this location were extremely poor. Every employee I interacted with lacked basic customer service skills and made what should have been a simple rental process unnecessarily stressful. One of my biggest concerns was the lack of communication regarding charges. I was not informed that I was accumulating a balance on the rental until after the balance had already built up. Customers should not be left unaware of charges being added to their account. Clear communication and transparency should be a basic part of the rental process. Additionally, I was provided a vehicle with a low fuel level. I returned the vehicle with the same amount of fuel that was in it when I received it, yet I was still charged an additional $20 fuel fee. This felt unfair and showed a lack of attention to detail and accountability. Unfortunately, my insurance company selected this location, and I wish I had been able to choose a different Enterprise branch. This location has left a very negative impression due to the lack of communication, poor treatment, and unprofessional interactions throughout the entire process. I rarely leave negative reviews, but this experience was unacceptable. I hope management takes the time to address these issues because customers deserve better communication, transparency, and respect. THIS LOCATION SUCKS! PLEASE get some employees onsite that want to be there to provide customers with the customer service we deserve.

Staff was very very friendly, attentive, and made sure I got the vehicle I needed while mine was in…read morethe shop. Their driver (Mr. J) was the kindest soul and I really enjoyed our conversation on the way to pick up my car!

I rented a vehicle from the Wake Forest Enterprise location after my vehicle was hit by another…read moredriver. I arrived with all necessary information for Enterprise to bill the other driver's insurance directly. I was told a credit card was required to be on file, which was fine, but I clearly reiterated multiple times that the insurance company was to be billed and my card should not be charged. I received multiple verbal confirmations that they would bill the insurance and my card would not be charged. Despite those assurances, my credit card was charged... I called the location to address the issue and was told that they would bill the insurance company moving forward using the information they already had. When my vehicle repairs were completed, and I returned the car, I again confirmed everything was handled and was explicitly told that it was. More than six months later, I received a notice stating that I owed over a grand and received an invoice that was grossly incorrect. It failed to properly account for the charges already made to my credit card, included refunds that were never issued, and reflected Enterprise's continued failure to bill the insurance company as they were supposed to from the start. Now I'm stuck in the middle, wasting my time going back and forth between Enterprise and the insurance company to fix problems that never should have existed if not for this location's failure to do the most elementary parts of their job, lack of follow-through, and basic administrative competence. There are multiple other rental agencies in the area, do yourself a favor and take your business literally anywhere else. Dealing with the incompetent buffoons running this location simply isn't worth the headache.

They billed my insurance company for 13 days rather than the 9 days I had the rental, which is…read morefraud. I have used this Enterprise Rent-A-Car twice now when my car was at the body shop. The first time I used them, I was given a rental of a comparable level to my car, so I assumed that would be the same this time, but it wasn't. Not only that, I was given a dirty car. She claimed the marks were from snow. Snow is water, and this was salt, as they did not wash it properly. The salt stains would have come off if it had gone through a car wash. The tire rims were rusting as the salt was not properly removed from the vehicle that came from the north. The seats and windows were dirty too. It is disappointing that there are no standards to keep anymore at this Enterprise. Usually, rentals I have had in the past came with a full tank of gas, and this was at a quarter of a tank. There was an issue with the billing, too. It was not set up to go through the insurance, and they had me as self-pay. I think that is why I got the worst car on the lot. She even commented on that she would have brought a better car otherwise. I'm not sure who was at fault for the billing issue, but I got it corrected. Why didn't they just call and ask what type of vehicle would meet my needs during the repairs? The Lois Lane Customer Service is nonexistent. I did request another car, but I never heard back from them, even though I was told I'd hear back within regular business hours. Thankfully, my car was ready 4 days early, and I was glad to get my vehicle back and get rid of the rental. If I need another rental, I will see what other options are available with other rental companies. The problem seems to be just this Enterprise location.

This service center helped us resolve a significant engine malfunction with our 16-year-old car…read more While I recommend them for technical competence and professionalism, they are wildly expensive. After a timing chain misdiagnosis from another garage--and an insane repair estimate of over $6,000 for timing chain, plugs, and ignition coils--I started calling around and one place recommended a specific mechanic at Christian Brothers who specializes in Infiniti vehicles. I had it towed here, and the mechanic correctly diagnosed the issue as a failed ignition coil--not a timing chain. That correct diagnosis saved me literally thousands. While Christian Brothers Auto. was my "hero" in this instance, it was definitely a "high-cost hero." This place is wildly expensive and arguably overpriced compared to most independent shops. It is my understanding most garages mark parts up about 100% over retail (e.g., a $16 spark plug bills for $32). Everything here was well over 100%, in some cases closer to 400% (e.g., charge $425 for a $115 Hitachi ignition coil, spark plugs over $50 each). I asked for an adjustment on the pricing, and they refused. Also, while many garages will give credit for a diagnostic fee (already higher than most at $199) toward the cost of repairs, Christian Brothers will not. In summary, while I was ecstatic about their correct diagnosis, I was less than enthused about their gold-plated pricing for the work they performed. I strongly recommend Christian Brothers if you have a hard-to-identify issue (at least on an Infiniti), but I would avoid for most routine maintenance, as they are far too expensive.

Great business to work with. Have used many of their advisor team in the past, and all have been…read morecommunicative and helpful. Would highly recommend.

Worst experience I've ever had with Avis did an online request for a vehicle thinking it was for…read moreUber rental 14 days in and never received my refund customer service horrible corporate office telling lies will never ever do business with Avis my next step is for troubleshooter I'm disabled and I need a vehicle and I can't make my appointments

I have been with Hertz, National and Avis, the first two agencies have a speed checkout where I…read morereally just pick my car and leave. Avis consistently makes me wait in line to receive keys to a car I've already been assigned. Colossal waste of time.

This is the most nickel and dime car rental experience I've ever seen and it will be our LAST with…read moreBudget. You have to PAY EXTRA TO USE THE CRUISE CONTROL, not to mention to link your phone/map to the console display, even for just music or Bluetooth calling features, AFTER booking early and paying extra for a larger non-economy rental. It has to cost them MORE to block these features than they make on the extra miniscule cost of the use of these features by consumers who already have Toyota/Apple accounts... an embarrassing, absolutely SHAMELESS, UNCONSCIONABLE PRICE-GOUGING CASH GRAB by an already unconscionable corporate entity. How American of Budget... way to exploit our already struggling middle class who just want to see their kid play college ball in another state (for a public university already price gouging for a mediocre education that has us in debt. This is exactly what's ruining our economy and embarrassing our culture on the global stage. F&CK budget rental. NEVER AGAIN.

1. Signed up and paid 2 months in advance for a four-day rental. I paid for an economy car; they…read more"upgraded" me to a larger car at no charge. However, that is NOT what I wanted; I'm a small car guy. 2. The final bill was $8.70 MORE than what I paid. I tried to compare the charges so I could identify the changes. The categories don't match! I sent an email to Budget asking them to explain the difference. No response. 3. Also, since they share the facility with Avis and a third rental agency, VERY long lines to sign in. 4. No one present when you turn in the car. 5. Any help required you to be a "member" of their rental community; I had not traveled in three years due to Covid. Strongly suggest finding another rental company at RDU airport.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.