Worst experience I've ever had with Avis did an online request for a vehicle thinking it was for Uber rental 14 days in and never received my refund customer service horrible corporate office telling lies will never ever do business with Avis my next step is for troubleshooter I'm disabled and I need a vehicle and I can't make my appointments read more

I have been with Hertz, National and Avis, the first two agencies have a speed checkout where I really just pick my car and leave. Avis consistently makes me wait in line to receive keys to a car I've already been assigned. Colossal waste of time. read more

I discovered this Avis right after the tornado came in April. Our house survived, however power was out. I sent my kids to visit some relatives with my parents and my van. I needed transportation and every car at Enterprise was gone. I made few calls and found out that Avis had a nice car that I could rent for a couple of days. This Avis is located in the Sears auto care center at Triangle Town Center. It is managed by a very friendly family. My first experience was quick service and great cars. Over Thanksgiving we had to travel to Toronto, Ontario in Canada. I really can not put that kind of mileage on my minivan. We made reservations online for a full size car. When we pulled up, I saw a Lincoln Town car and my husband was already starting to grumble about it. We did the paperwork. Then we went out to inspect the car. It didn't have satellite radio and some other features. My husband pointed those out and then I looked at the SUVs in their lot and I asked the representative how much extra the SUV was above the full size. There was only a $20.00 difference. We saw a Buick Enclave that my husband had previously driven and said was a nice ride. It had some bells and whistles that were nice but most importantly it had captain's seats. I asked if we could get it instead. The rep. said no problem and we had a great vehicle for our 14 hour road trip. Returning was no problem. They don't have a lot of cars at their location but if you reserve over the internet, they will bring it in. read more

Avis Rent A Car - Car Rental Near Me - Raleigh, North Carolina

Terrible. So unorganized and unprofessional. Don't bother. I booked here and their machine to run my card didn't work. Got stuck here. What a terrible experience. read more

Terrible experience here. When I arrived at the location to pick-up my rental, there was nobody at the desk. Instead, the employee was at a different location getting cars to bring back to this location as there were no cars in-site for the three people who were waiting to pick-up their rental vehicles. Long story short, I finally left with my rental car at 2:30 PM, a full two and a half hours after I was suppose to leave. Then when I returned the car after a week, the Avis employee told me I might be charged a cleaning fee because she had discovered a couple of dog hairs in the vehicle. This, after I had thoroughly cleaned both the outside and inside of the car before returning it. It was probably cleaner than 95% of the cars that are returned to Avis. read more

Awful experience - the staff is rude and demeaning towards women. I've used it twice to give it a second chance, still a horrible experience and a car was not ready for use until half hour later from my reservation. I'm a frequent business traveler, and I've never been treated so poorly. These men are unprofessional and antagonistic. read more

Not only is this location understaffed it also has subpar vehicles. I rented a car for 2 weeks and it was badly in need of new tires and wipers. I was almost afraid to drive it. My real issue was with my final bill. They "accidentally" billed me for a fuel charge. I returned to the location the next day and of course only one person can fix it who's not there. I called 2 other times and apparently it takes 7 days to correct a bill. After waiting more than 7 days I call again and was told I needed to call corporate. Are you kidding me!!! read more

There was a car there ready when I got there, however it was filthy inside and out. Whoever had it before me left it a mess on the inside and out and no one bothered to clean it. I vacuumed the car The car also reeked of air freshener so badly I had to put it in my garage overnight with the windows down to be able to drive it without a headache. On the plus side my garage smelled a bit better :-) No key Dropbox meant I had to wait until they opened to bring the car back, at opening time there was no employee there to process my return. I called a number from a note on the counter and they said to leave the keys on the counter since they wouldn't be there for another 15 minutes, so that's what I did. The car was decent and gave me no issues, but the lack of cleaning was disappointing. read more

Extremely slow customer service, long wait time just to return the car. Need additional staff. Also need more car options, I chose the car class that included a Jetta but the only choices they had were Kias. Will not use this location again. read more

Service is great! Thanks for a great first time car renting experience. Definitely coming back next time.

I had the worst rental experience with Avis. My car died on me, so I reserved a car through priceline for this location to get me through the week. I get dropped off there, telling my coworker "nah, no need to wait for me," only to find out 30 minutes later that there was no car available for me! The only thing they had was a 12-passenger van! I was told I could take the van to another Avis location & exchange it out. With no other option at this point, I did just that. However, I called to make sure the other location (Crabtree) had cars available. Of course I could not get anyone to answer, so I called the main Avis line and was told by a customer service rep that this location did have cars. I get there & the guys at the counter were more worried about how other locations should not be doing that to customers instead of helping me. They said there was 6 people waiting ahead of me, that their system was down, and they wouldn't have a car! I was infuriated at this point but went to the airport location because I did not need to be driving around with a freaking 12-passenger van! Of course I had to wait almost an hour to be helped at the airport. Then I get a car & it is filthy inside; crumbs everywhere and french fries under the seat! You could clearly see them when you opened the back door! Not wanting to waste any more of my time, I took the car. You've been warned! read more

This review is for both Budget and Avis at the Sears Auto center on Old Wake Forest road. I reserved and paid for a rental car two weeks in advance of needing to pick it up. The day before, I went online and verified I had a reservation. When I went to pickup the car, the employee told me they had no cars and that the airport didn't deliver any cars to them. She tried calling the airport but no one would answer. I tried handling it online, but they told me I had to handle it with the woman at the desk. Within a half hour of trying to resolve it, 5 other people were also waiting for cars and there were none available. I would not recommend using this location. read more

We had the same desk receptionist, Hamsa, when we picked up and dropped off our car. Upon return of the car we waited at least 30 minutes because there was no one there and no indication of when they would be back. Also when we picked up our car the floor was filthy and there were some articles from the last renters still in the vehicle. Completely disappointed in this Avis/Budget and will not be returning! read more

I showed up with a reservation before closing time. The person in front of me took 20 minutes to get checked in and the guy behind the counter didn't acknowledge me at any point. When he was done he told me he didn't have my reservation, that his system was closed and that they were shutting down and I had to leave. I had to get in an Uber to get a rental somewhere else. Hands down one of the worst rental car experiences I've ever had. read more

Every time I have rented I have rented from Avis. That unfortunately will stop. I warn you to PLEASE look into another company, and if you do chose to go with Avis make sure you are on top of your Debit or Credit card statements. A month after I returned the car I get a surprise $114 taken off of my card for tolls in Maryland. The funny thing is I NEVER even went to Maryland!! I had the run around called Avis oh they cant help, I called E-pass they blamed it on the state of Maryland which must have read the license plate wrong...YET THE STATE OF MARYLAND DOESN'T EVEN HAVE THAT LICENSE PLATE NUMBER IN THEIR SYSTEM!!! I will say E-Pass did research the millage and said it was virtually IMPOSSIBLE for me to have traveled to Maryland so I got a refund submitted. Yet I am out of my money for so far 2 days and counting. Now what do I get from Avis?? A we apologize humans do make mistakes . In my opinion when it comes to peoples money and credit card info that isn't just a "HUMAN ERROR" I am a preferred Avis customer yet, for the 2 days and counting without my money, and the 3 hours on the phone was I offered anything such as points, or a free rental.....NOT AT ALL just a Sorry humans make mistakes. It was clearly their error, which the customer has had to pay for yet they don't want to see that. Hopefully once I submit this review on every site that I can I will be contacted with something other than a SORRY. It's very unsettling to know that when you put trust into a company with your sensitive information that to the company you are just another $$$. read more