Diana was so helpful and great to assist me. Great customer service and explained everything to me.read more

Diana was amazing and super helpful! She was helpful with helping us get a wonderful deal.read more

My experience with Drivo was very good. My car was clean and more than reliable during the time of…read morethe rental. My sincere thanks to AB for getting the car checked in and inspected in time for me to catch the shuttle to terminal. Well done AB to you and all the staff at Drivo. I will rent from Drivo the next visit to NY. All the best Ric F.

We had a good experience with Abdulrahman and Kimala and the car was clean and reliableread more

My experience with Allstarz Auto Group was tremendous! Great customer service and I was able to get…read morethe perfect vehicle I was looking for.

Scam scam scam they don't return your full deposit also they cars have issues and they still rent…read moreit to customers

After exit the Airtrain, still need to take their shuttle to the office. About 5 minutes drive. The…read moreshuttle driver drives like maniac! No A/C inside the shuttle! The office is like a temporary mobile home. One counter, 2 staffs. Even with reservation & many cars in the lot.... still need to wait for 10-15 minutes. No seating area. The staffs are friendly and do apologize for the wait.

Beware!! Agent recommended the "Prepay" option for gas upon return of the vehicle. What he…read moreneglected to tell me was that you won't just prepay for the gas you've used. THEY CHARGE YOU FOR AN ENTIRE TANK. I returned the car with only 1/4 tank of gas gone and was charged for an entire tank of gas. I called customer service and was told that there was nothing they could do; I had signed a contract. BEWARE OF THIS POLICY.

Very good service. Friendly and reasonably priced. No job to small, anything you need they will…read morehelp you.

These guys were great. Reasonably priced and very friendly for an emergency tire change. Quick…read moreresponse. I couldn't be happier with their service.

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future

I needed a 15 passenger van to pick up some family members from JFK. I needed to rent this for 1…read moreday. Went online and booked it. I called and was told that I will receive a phone call confirmation within a few days. 2 days passed and still no phone confirmation. I calles and spoke to someone and they confirmed my reservation and explained to me the process of the $200 security deposit and $100 deposit for Ezpass. On the day and time that I was given to pick up the van, I was told "there is no van, there is no reservation" not sure why this guy was in bad mood but I informed him that I had called several times and got 2 return phone call confirmations. I also pointed out that the van was sitting there in plain sight. Overall, the van was clean and in great condition. I do agree with other yelpers the process of having to double check your credit card to make sure you received both refundable security deposits is annoying and may feel like a 2nd job hence the 4 stars.

Absolutely stellar service by Beverly and the inspector. The car was clean and they were very clear…read moreabout the rental contract so that my boyfriend and I were not hit by any surprise charges. We (my boyfriend and I)rented a Toyota Corolla for a trip to Connecticut and everything went even better than I'd hoped. In case readers are unfamiliar with the car rental policies in NYC, it is basically next to impossible to rent a car if you do not have a valid credit card (which I did but my boyfriend didn't, and the name on the license must match the card). I had given up hope until I stumbled upon Empire on Google and decided to give them a call. From the first contact to the return of the rental, Beverly was professional and organized, and although we drove more than the 200 miles we paid for, the price for the extra 80 miles was just $24. I'll definitely be returning to Empire for any car rental needs in the future, once again thank you Beverly and Empire Car Rental!