After exit the Airtrain, still need to take their shuttle to the office. About 5 minutes drive. The shuttle driver drives like maniac! No A/C inside the shuttle! The office is like a temporary mobile home. One counter, 2 staffs. Even with reservation & many cars in the lot.... still need to wait for 10-15 minutes. No seating area. The staffs are friendly and do apologize for the wait. read more

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Beware!! Agent recommended the "Prepay" option for gas upon return of the vehicle. What he neglected to tell me was that you won't just prepay for the gas you've used. THEY CHARGE YOU FOR AN ENTIRE TANK. I returned the car with only 1/4 tank of gas gone and was charged for an entire tank of gas. I called customer service and was told that there was nothing they could do; I had signed a contract. BEWARE OF THIS POLICY. read more

Like many others, I wish there was an option for 0 stars. Aside from the fact that the rental car we received was damaged (the left front/driver bumper panel was clearly subject to a previous accident), we were greeted with a lovely surprise inside the glove box ... broken glass. That's right, a piece of broken, shattered, sharp glass that (per the front desk) was attached to a disabled vehicle tracking device (see photos below). Naturally, one might ask ... 'if the device is broken, why is it still in the car'? Anyone with an inkling of intelligence would think the shattered glass alone would be enough for a manager/company to say ... 'oh, let's remove this (hazard) so that no one accidentally injures themselves'. Nope, not Thrifty (JFK Airport) ... the disabled device was just thrown inside the glove box of an actively-rentable vehicle, broken glass up. In requesting to speak with the JFK location manager, Avery, as to why this was, I was told that he was "too busy" to talk about my issue. In lieu, I requested a phone call from him with an explanation. Six-days later, and still no call from Avery ... talk about professional. Great work, Avery -- thanks for your top-notch attention to customer service! read more

Thrifty Rent A Car - This gem was inside the glove box of our rental car at Thrifty's JFK Airport location. - Car Rental Near Me - Jamaica, New York

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Wow, so many negative reviews! I did not check Yelp before I made this reservation and I am glad I didn't because I may have changed my mind. First, YES, Thrifty is located off of airport property, but the shuttle comes to pick you up at the Federal Circle Airtrain stop. It was super easy to locate as there must have been 20 other shuttles making loops through there just as you find at any other airport. Second, YES, it is a trailer office and had there been a lot of people waiting for cars, that might have been an issue, but there were just 5 or so other people when we picked up our car on a Saturday night and there was plenty of space. The wait was not long at all and both my boyfriend and I remarked at how nice the service was. Perhaps she was new, or not present when previous reviewers came in, but this employee was very friendly and accommodating. I will note that we came via public transport from Brooklyn and thus apparently saved the extra airport service fee, but it is a little difficult to find if not arriving via the air train. The car we received was clean and new. It was waiting for us right outside the door once we finished the reservation (nobody checks you on the way out as mentioned in earlier reviews) and it was easy to return as well. Overall, I would definitely use Thrifty again and felt the customer service was great! read more

I don't Yelp, but when I do.... I mean there's probably a drastic reason leaning toward one way or the other. This one just happens to be pointing toward Satan's fiery lair. I was upset to see that I was forced to give them one star, does anyone know if there's a way to reduce that by at least half? Or perhaps, get into the negative territory. Oh speaking of negative territory, if you like a jolly good rogering in your posterior you should definitely rent from here, not that you'd really see it coming, because look out chloroform rag, they're Thrifty. I am still in a dispute with them from 2 years ago for two separate incidents with extra tolls being charged on top of tolls that weren't even mine after the toll booth operator took my transponder from the car saying it was expired. But that's another story for another day. I was tricked by Hotwire, and my wanting to get a good deal, and of course Hotwire is Thrifty's best friend or else they'd probably go broke. Hotwire is like a pimp to a Thrifty Herpie ridden prostitute. So back to my experience, I got an amazing deal, 139 after tax. After waiting with 15 other patient people for over an hour to get whatever car they had leftover at 10 pm, I still thought this was a decent deal. But wait, there's always more!! One extra day, and my 139 after tax price jumps to a cool, 427 after tax. Well, isn't that Thrifty, that was quite a day for them, one for the books. It's not the attendants fault, and I didn't take it out on her or even come close to losing my temper. See I'm not that guy, and yes I should have read the small print and known better especially from previous exper read more

I specifically said I didn't want any insurance coverage. They charged me for insurance anyway. 2 days into the rental and I realized the issue. I'm on the phone to ask them to take it off the agreement. Half hour holding on the phone and they are saying I must drive down to Newark Airport (an hour drive in traffic, let alone trying to find the exit at the airport to get into the rental car area, let alone waiting for this to be resolved - so 3 hours of my time on vacation) to have the contract changed. This is a scam. It's fraud. It's horrible behavior for a business. I'll never rent from them again. read more

Never again!!! First very slow, when you get to window women cant speak, I cant hear anything she has to say, so lazy, I made her repeat several times so i can understand, then they dont have a car i booked 3 weeks ago, ok give me what you have, of course price is thru the roof so I decline. I waited for an hour and 15min and every time I approached the window I couldnt hear or understand what she was saying. At the end they gave me bigger car then i wanted and increase the price of damage waiver without telling me or pointing it out. OK you would argue not a big deal but it took me another 10min for her to explain....horrible service. read more

AVOID AT ALL COSTS. Literally. It is worth paying double for an on-airport vendor. Just trust me and cancel your reservation while there's still hope. This Thrifty is off airport, with unreliable, ill-explained shuttle service. The employees have a practiced indifference to customer experience and process. I don't fault them; I fault the corporate culture. The rental office is located in a modular trailer building... I could go on, but I'm re-inducing the PTSD I developed from my recent adventure renting a car from this third world banana republic-style operation. read more

I must say, I almost didn't rent from here because of the negative reviews (even though it was by far the cheapest option). But now, I am so glad I did! The location listed here is NOT correct. It's in Federal Circle, in the same building as Hertz (our uber driver got lost going to the address listed). Other than that, probably the most seamless car rental experience I've ever had. When we showed up, there was no line. The woman at the counter was friendly, and the car we got was in great shape. We used the car for a weekend trip to Montreal, and had no issues with it at all. When we brought it back, there were no unexpected charges, and again, no line! (maybe the yelp reviews scared everyone off?) I don't know if my visit was just a fluke, or if they've made some recent changes, but after my experience I definitely won't hesitate to rent from them again read more

Thrifty at JFK has completely changed. The counter is now inside a building, not in a trailer, and there is no shuttle. Instead, go to Federal Circle and enter the Hertz building. On the far left is an escalator that takes you to the Thrifty counter. The woman who greeted us there was extremely nice and easy to work with. It took maybe fifteen minutes from start to finish. The car itself was clean on the outside and inside. Two very minor issues were some minor stains on the cloth seats and that the taxes were about $5 higher than estimated on the website. On the return, there were no signs leading us to Thrifty, but we followed the signs to Hertz and once we were in their facility, there were signs leading us to the Thrifty lot. One final issue: although we had filled up the tank about a mile from the lot, we were almost charged a penalty because the fuel needle did not indicate that the tank was full. Overall, the experience was much much better than other reviews would suggest and I would definitely use them again. read more

DO. NOT. RENT. FROM. THRIFTY. When the price is right, I can understand that you'd be tempted to overlook the bad reviews this company has but there's a reason they have it. On Sunday, October 11th I went there to pick up a rental care at 12pm. Upon my arrival, there were about 27 people in line ahead of me. No big deal except 30 minutes later the line hadn't moved at all. When I called the company number to complain, I was told that customer service is not open on the weekends. I had somewhere I needed to be (which is the point of renting, right?) and couldn't stand around waiting for a car so I went to another rental counter. I called again Monday to complain about the lengthy line and ask to be refunded for the rental I COULDN'T get and they declined my request. See their response to my concern below: Dear Jordyn, CarTrawler Ref: 1283-2190925, Booking Ref: US334795300, Thank you very much for your correspondence. I am sorry to learn that you were unable to collect the vehicle you had reserved through CarTrawler. I regret to inform you that unfortunately you will not be receiving a refund on this occasion. I understand that this will be upsetting for you, I would like to apologise for the long wait you experienced at the Rental Desk. While we make every effort to ensure that our rental partners are sufficiently prepared to deal with a high volume of bookings, due to the increased number of rentals in peak season there are often long queues at rental locations, which is unfortunately beyond our control, as I am sure you can understand. However, as the rental agent had a vehicle available for you, we will be billed for the booking. I do understand your frustration in relation to the long queue and we have taken this information and will use this information to improve the services that our suppliers provide at the rental desk. If you have any new information which you feel would affect the outcome of your case, please Click Here Here, you will be able to update your query, attach documents to support your case and check the status of your case. Please note that the quicker we receive your documentation, the better we will be able to assist you so we would really appreciate it if you could provide it at your earliest convenience. Thank you for giving us the opportunity to assist you. Kindest Regards, Tiarnan Gannon, CarTrawler Customer Care read more

Waited almost an hour to pick up the car--service is slow, they only had one guy there, and there were tons of communication problems ahead of me. I was honestly about to just take the shuttle back to Federal Circle and just go to Budget or something--the time wasted waiting would have been much better spent driving instead of sitting in line. I see people in other reviews blaming corporate culture, etc., but really the company is just cheap, and this shows throughout this location. The car we got--a Nissan Altima--was pretty beat up (large scratch on the right side), and the alignment was so bad I could barely get to 70mph without the car vibrating pretty badly. The inside was not well maintained and just looked _old_. Re: Shuttle service--the instructions tell you to text them when you arrive, and they will send out the shuttle--so it got there within 5-10 minutes, which is to be expected. Going back, they just call the shuttle if it's waiting at the terminal. Bottom line: the relatively small amount of money you save here over the other rental car companies will end up costing you significantly more in time and effort--plus the disappointment in the cars you'll get. read more

Can't help but notice the negative reviews on Thrifty is from California... I reserved a mid-size SUV from Thrifty literally the day before and I got what I reserved. There was a shuttle bus waiting for me at Federal Circle at JFK airport. The driver asked for my last name and I was in. At the rental site, it was literally just a trailer with Thrifty and I think a car service company, so it was cramped. A couple behind me was getting into a verbal fight with Thrifty staff about how they wanted to bring ALL their luggage (it was a lot) inside when there was literally no space. Customer service was fine, got the job done. I was hesitant about the car from reading all the reviews, so I checked the car out really well before leaving the lot. I got exactly what was reserved, a mid-size SUV. It was a second generation Ford Escape. Looked pretty good except for the plastic knife next to the shift lever. Leaving the lot, there was no attendant at the gate to look over any paperwork like I'm used to with other car rental companies. I returned the car at the cramped West 83rd street location in Manhattan. There's no attendant or parking garage for Thrifty, so I had to double park right outside, run in to let them know I was returning. An attendant went out and the clerk behind the desk took care of everything. I filled up the tank at a BP on 113rd street, 30 blocks away. They said it was enough, so no extra fuel charge. This experience was what I expect from any car rental company. I wouldn't mind using Thrifty again. read more

This is going to be an odd review given the experiences of others, but it's the truth and I constantly remind myself to make sure to report good experiences because I'm so quick to report bad experiences. I live in NYC and decided to rent from the JFK Thrifty because I was renting for a week and felt the hassle of going all the way to JFK was worth a week's worth of savings on the rate. When I got to federal circle, I waited for approximately 2 minutes before the shuttle showed up. It's not a new shuttle, but it gets the job done. The driver was ok. I was the only one on the shuttle. He wasn't driving like a mad man, but he clearly was mindful of the fact that he did need to keep cycling between fed circle and the rental site so that people wouldn't have to wait too long. Older people may have felt uncomfortable with his "pace", but I definitely appreciated the effort. When I got to the site (it's about a 5 minute drive), I was a little surprised that Thrifty shares a site with a long-term parking business and they also share a temporary "office". Thrifty has two computer terminals available but only one person was working. I'll never forget her because she was the most pleasant person I have ever met at a car rental place! Marianna was her name. Normally, folks working the car rental place clearly hate working there and have absolutely no interest in helping you get in and out in a timely manner or even being pleasant. They often seem mostly interested in taking their sweet time and then sharing their misery with anyone they come into contact with, regardless if it's a business customer. But not Marianna, she was like cup of coffee and a bit of sunshine in the morning. There was one person ahead of me, but the wait was reasonable, and I was out of there within 10-15mins. All together including travel time from Fed Circle, it was not much longer than your typical wait at a typical car rental place where the workers are going at their own pace. When I returned the car, I took the same shuttle back to federal circle and it was there almost immediately after I finished my paperwork. In other words, I don't have the experience to provide a review on the shuttle to the airline terminals. read more

I wish there was a - star rating for this place. #1 - It's a trailer box #2- Only one person or sometimes two and the waits are EXTREMELY long. However this is not why they deserve a minus. Here is the situation: I rented a car for one day to attend a friends' wedding. First off.. there were only two lanes to both come in and leave the parking lot. As I was pulling out of the spot one of the lanes was occupied by a family of 3 who were trying to adjust the baby seat so they were blocking the way. I proceed to pull out towards the second lane however there were sand barriers so I had to pull back and then turn. I had just hit the break when one of their Employees who was driving a car that was just returned backed at high speed and slammed the side of my car. Thankfully there were no injuries but my insurance had to pay for ALL damages despite it being their employee's fault. The manager was outside on the parking lot and did not even come into the trailer office to speak to us instead we had to speak over the phone. Their Customer Service is TERRIBLE! read more

Avoid like the plague. What is not told to you is that Thrifty isn't on site at JFK. You need to text a phone number, then wait for a shuttle. I arrived around 9:30pm on a Thursday and waited for about 20 minutes with no shuttle after texting. As I waited, I read the poor reviews and decided enough was enough. I ended up renting a car from Avis that was actually cheaper than my original Thrifty reservation. Also considering the time it takes to walk from your gate to the Air Train, then take the Air Train 4 stops to Federal Circle where the other rental car agencies are, you might easily have to add another hour on top of that to finish the rental process with the Thrifty there. I use Thrifty in many other situations and cities, but for this particular location, don't do it. read more

Its a shame the Expedia.com has that company on its page. The ladies at the front desk are super rude. Not helpful at all. I understand why they have so many bad reviewes. read more

Customer service was very straightforward, I did not agree to any added on items/charges and was therefore not charged. Person at the desk was very helpful. There was no wait at all on either end. Super cheap. Minus one star for the address being nowhere near the rental place at all - it is in the same console as all the other rental cars!! Should just say so! All in all would definitely use this company again. read more

Super rude front desk lady. Sped through strange rules such as must get gas within 10 miles and "must have receipt". When I brought car back attendant said we don't need that as long as on full. Also for E-ZPass, she said you could not use your own, use ours for $20 a day. Afterward, I went on E-ZPass site and found this: "Should I add my rental car information to my E-ZPass account? Do not add rental car information to your E-ZPass account. However, you can use your E-ZPass Tag in any vehicle of the same class. Please ensure that your E-ZPass Tag is properly mounted as per installation instructions in all vehicles in which the Tag is used." When I asked her to slow down so I don't wind up with issues when I drop off car at end of night. She said "what is your problem" I called her rude, she threw papers and licenses at us. I rent once a month for work (never used Thrifty) and never had a problem with another company, everyone was always helpful and great customer service. Jelicia needs to not work with the public. Everyone else was nice from check out guy to the gate guy. Unless I'm saving over $50 I won't be using them again. read more

I gave one star because the car was good. However, there was a lot of bad things. 1. Place- thrifty was way far from the airport and I had to wait for 30min to get on a shuttle bus from federal circle when they said every bus comes 8min. 2. Neighbor - ghetto. Container box building 3. Service - they don't help you that nicely. You take your car from small parking spot by yourself from that garbage atmosphere. And return and park yourself 4. Staff - only one lady works there and she was nice. I guess. well way too nice almost like fake. Overall. I will never ever go back thrifty again read more

Just awful. So wish I didn't already pay 400 dollars deposit on line. I have been in line at jfk location for 1 hour and it will be at least 1 hour more. One person "working". People lined up out the door and no movement noticed! read more

This is the first time I've rented with Thrifty in a while and now I remember why. Horrible customer service. They gave us a car (red Ford Fusion) that smelled like smoke - everyone who rode in the car with us said that, and it gave some people nausea. Despite our being in the boondoggles of Connecticut visiting family for Christmas for three days, wanted us to take the time to go into a Thrifty office to report the smoke. I didn't want to take away precious family time and they said to let the manager know upon return. Here, the staff was rude and refused to acknowledge the smoke - I don't make this stuff about smoke up!! Then the manager was a jerk who was condescending. On Christmas nonetheless. I got a small concession ($30 discount on a $340 rental) but only because I insisted on something as they need to desmoke this car. Rent with Enterprise. Their customer service is much better. read more

If i could give this a lower rating i would. tried to rent a car from here over labor day weekend- 1. the shuttle driver wouldn't even take me to the office because she said there were no more cars anyway. i had a reservation, and she was like well i can't help you. we have no more cars. 2. i called customer service (who was a little more friendly) She checked for me and said. i can't help you. and to just Orbitz for a refund if necessary. that was it. no offer to assist in any other way. This potentially ruined my trip. Do yourself a favor, STAY AWAY from this place. rent from a place on location at the airport like National (who helped out very kindly, and even gave me a discount) read more

Worst experience ever. We made a trip to NYC few weeks ago and booked thrifty through Expedia. When we arrived we were told to wait 30 minutes because there was only one person working at the register. After 35 minutes of waiting, we were told we had to pay the rental fee plus insurance to them. I showed them my final copy from Expedia that I paid for insurance online, they said they do not see that in their system. I didn't wanna argue back so I decided to pay. They do not except debit cards so my dad decided to use his credit card and he was charged as an additional driver just because they do not accept debit cards or cash, what a bummer! On top of all these other charges. They had the worst customer service. I would pay little bit more extra to Hertz which is right downstairs. Learn some manners before you go out of business. read more

By far the worst car rental experience we have had so far. Charged us $20 for two 5$ tolls. One week after receiving the $20 bill, they charged us another $40 which included the first $20 toll. So altogether the company billed us $60 for two $5 tolls (both amounts came out of our checking and credit card). I called the company's phone number and was told that they can not help me and that I have to call their local shop, where we picked up the car. I asked for the phone number of their local store, because it was not available online. The lady said she would not give the number to me, and that I had to look it up online. The only phone number available online was their general customer service, i.e. the same number I dialed when calling the lady I was talking to. Textbook calculated fraudulent business practice. Stay away, any other car rental is better, it can not get any worse than this! read more

Booked online and was thoroughly dissatisfied with the management. Once I received the papers and went outside to retrieve my car, there was a line of people 10 deep and one (yes, one) guy taking papers, retrieving cars, filling them with gas, washing them, and then bringing them to the next person in line. I have been here an hour and was supposed to receive my car an hour ago. There are still two groups in front of me. There is no reason there should be only one employee handling ALL the car rentals. It's not his fault. It's the company's. It's ridiculous. read more

Recently went to Long Island for a business trip and had a reservation here. When I received my car it was only 3/4 full so I didn't think about it then drove off the lot. A couple if days later I came back and returned it with the same amount of gas. They told they "always" made sure the gas tank was full before handing it off the the customers. In the end they charged me anyways because I had no proof that it was 3/4 tank full when I received it... So due to the negligent staffing I was charged extra. I recommend never going here ever!! read more

Beware -- despite the website clearly saying 24 Hrs -- they are NOT (they close at 12 midnight). I had ordered a car online and even provided flight information -- (supposed to arrive at 11:30pm) -- but, once you figure the AirTrain, etc.. you would think they would realize and let me know --- not a chance. I find out the hard way by going up to their empty counter -- and then have to call their toll-free number to be told -- oh they close. Update your website to reflect the fact you close -- and done (I wouldn't attempt to book such a reservation, if I knew that). read more

DON'T RENT FROM HERE I had a reservation for 11:45 pm last night at JFK. I arrived at 11:40but there is nobody there, you need to send a text to a phone number (I tried calling but it won't accept calls) I explained that it was cold in my text. I called Thrifty toll free and explained that I was afraid they would close, they said they would call the location for me. I was transferred to another call center and explained again, telling them it was now 11:50 and I worry about getting my car. At 11:56 the shuttle pulled up and as I boarded it the driver said..."wait, we are now closed. I explained that I was standing there since 11:40 and he told me that was not true and he was there 10 minutes before. I offered to show him the text and he said "I don't care what your texts say, go inside the terminal and see Dollar, we made arrangements with them to take over your reservation" Dollar had no idea what I was talking about and said that they were sold out of cars. I ended up having to get a walk up rate at National, $50 more than my original reservation. Today I called customer service who said they will report to the location, as for the price difference....sorry! Avoid them, do not allow yourself to be fooled by low rates. The staff is RUDE. read more

They absolutely suck. The lobby is small with no chairs at all so you have to stand up and wait until its your turn. There is only one person working. They dont let you choose a car you want they will tell you this is all we have. After i got my car i drove off and got pulled over 10 mins later with the police telling me there is something wrong with the car registration. read more

What a horrible company. I would not recommend them at all. Paid for services that were then not available, unpleasant, spoke with 5 different representatives and still charged 3 x's what was quoted, buyer beware! read more

NO Customer Service from Roadside Dept. We got 40 miles away from NYC, speed up to 50 and the car began shaking considerably. Got to our destination, called and told them we didn't think the car was safe to drive. Their response "take it to a repair shop." The correct response would be to bring us another car and tow this one. Unfortunately we'll have this shaky car for a week and be driving under 50 mph because we don't want to drive 75 miles back to JFK or 90 miles to the nearest Thrifty office or spend the time and money to take it to a repair shop. We're here to work, not to repair the rental car. read more

Customer service sent me to wrong address, which on the map was not near a train so I spent $40 on a cab to get there (mid February walk through industrial area by airport wasn't gonna happen). The parking service that now inhabits their old address told me where Thrifty had moved to, which is outside mass transit that would've cost less than $10. A belt in the engine also started rattling as I was getting ready to drop off the car. It was cheap, but a massive waste of time. A woman picking up a car after me also expressed that she'd wasted a lot of time trying to there. read more

Waited an hour in line with 8 people ahead of us and now waiting another 45 minutes to actually get the car even with a reservation. Beware!!! read more

Female counter employee was rude and told me I couldn't rent using my credit card insurance so I got ripped off the extra $9 day. Terrible, won't use Thrifty again. read more

This is THE WORST place you will ever rent a car from! Zero stars if possible. The staff was not rude, but they were way understaffed . I went through 3 vehicles before they actually had one that was acceptable and as a result I was there 2 HOURS before finally getting a vehicle and driving home. The woman at the counter said the cost would be one price, but I actually wound up paying $28.00 more! I will NEVER, EVER use this company again! read more

They kept us waiting at the airport for 45 minutes after promising an 8 minute shuttle. It was 35 degrees out. When we arrived, we were told our car had not been held and we would have to wait while they found another one. The staff was surly and showed no interest in making us or anyone else happy. The only thing keeping this from being a one star review was the return process--it went easily and one of the staff members was very friendly and helpful. **Tip: Since they also run a long-term parking business out of the same facility, the shuttle can drop you off right at your departing gate, which is nice. read more

This place is the absolute worst place I have ever rented a car from. I wish I could give a half a star. Let's start at the beginning. I reserved a compact car online. I got to the airport at about 4:30am. I texted them like you are supposed to so the shuttle will come. I waited until 6:10 ish in the freezing cold for them to come and then tell me that I could have gotten my car from Dollar, their sister company, which was open when I landed! There were no signs anywhere that stated this! So I waited unnecessarily!! The ride on the shuttle took forever, approx 10 mins, on this road that was so bumpy. When I finally got there, there was a girl at the counter. She was ok at first until she was challenged. She tells me that I rented a compact car and then offered me the insurance. I declined because I have my own insurance, yet she persisted rather aggressively. Again, I declined. She asked me if I wanted any accessories with their prices. Again, I declined and she again persisted. At this point I was perturbed. She gave me the total and told me they were taking a 15% hold. First, no one ever told me about a hold! And yes I have rented cars before. Some places take a hold and some don't. Usually though they notify you ahead of time so you are financially prepared. Secondly, she changed the price from what was on my reservation!! When questioned, she got rather rude and informed me that my reservation was just an estimate and they reserved the right to change the price whenever they see fit. Also she said the change was because of taxes but upon inspection the percentages were exactly the same so there was no valid reason. She had no interest in my issues. Next, which put the icing on the cake for me, she offered me the gas plan so I can just bring it back empty and when I declined she gave me a speech. I was informed that because I am not taking their gas option i must bring them my gas receipt from a station within 10 miles of their location or else I would be fined 9.99 a gallon!!!! Even though I brought it back full. When I asked why, because as long as it is full upon drop off why does it matter where I filled up. She gave me an excuse that people complain when they get their car and the gas gauge moves because someone filled up 11 miles from their shop. That is ludicrous! Full is full. It shouldn't matter as long as it's full upon drop off. Also, should I have chosen to bring the car back before the time I reserved, I was going to be charged $25 for breaking their contract!! By this time I was through and just wanted to go to my destination. I was also told that should I get a ticket, like a parking or red light ticket, there would be an additional $25 sur charge! Not sure what any of that has to do with them, but yet another ridiculous charge. I go outside an a not so clean white Ford Fusion pulls up, which is a mid size car. I immediately turned around and she was standing there and said "I upgraded you because of the trouble." Which was nice, except upon car inspection the car was gross. The cloth seats were dirty and the rear fender was unhinged and falling off. I reported this to guy who brought it out expecting him to change the car. He said "don't worry about all that because it's already has a sticker on it notifying them of the damage". I was tired so I just took pics and left. After getting in the car I drove out of the lot and realized there is a governor on the car capping the car's speed at 80 miles per hr. Who does that?! Not that I want to go faster but seriously, more restrictions?! Wow... I will NEVER rent a car from Thrifty rental car again. Ever, Ever again. read more

Avoid this place! Beware of phantom toll charges. Rented from them back in Mar 2014. A month later I get a bill from thriftyrentalfine.com (some 3rd pty processing company they use) saying I crossed a bridge and a toll road when I was never in the area. They require you show proof that you weren't in the area to in order to dispute the charge. Showed them a receipt I was in a different city around the time of the incident. They came back and said I was 6 miles from the bridge so they said I was still responsible for the toll, meaning I had enough time to cross the bridge during that time frame. What a scam. Total charge was $37 ($30 admin fee and $7 toll charges). Apparently my car's EZ Pass transponder "magically" crossed the bridge by itself. When I did cross the bridge on a different day, I used my parents transponder. The customer is left with burden of proof and if you don't have a receipt proving otherwise, you're screwed. The fee isn't a huge amount but it's a matter of principle. Thrifty ends up making a ton of money scamming enough customers. They figure customers will pay because its too much trouble to dispute it. Plus if you don't pay it, it'll get reported to collections, then your credit will get messed up. Customers don't really have a choice. Who's going to want a $37 charge mess up their credit. Customer shouldn't have to pay for something they never incurred. I never crossed the bridge that day. I think it's time to contact ABC News Investigation team! P.S. In addition, they never had the car I reserved. I reserved a economy/compact car. They gave a gas guzzling Mustang convertible (it was freezing that week). read more

Worse car rental place ever. After waiting for over half an hour to get a car, the give us a Beetle. Fine. We didn't know how to open the trunk to put our suitcases inside and we couldn't open it. Asked 2 employees. One said she just didn't know how to and walked away. Another one mumbled something and walked away. We asked if we could get another car and they just walked away. Did I mention we were standing in the rain and cold as well? We finally were able to open it. I will be reaching out to corporate. read more