If you have a car accident do NOT rent from these people. They will tell you that they don't have…read morea car for the daily rate that your insurance company is paying. They will give you whatever they want and then charge you coverages that you will be responsible for. Its common practice with this rental car place. It happened to me twice. Other rental agencies accept what the insurance company is paying and don't take advantage of you like this enterprise place. They take advantage of the fact that you are stuck without a car and upset ftom the accident....very sneaky. I called the insurance company and told them about it...

I recently rented a car from here for a business trip. When we got there, they gave us a…read morecomplimentary upgrade to an SUV which was good because that is what I am used to driving. It was nice enough and had heated seats which were a nice treat, but the outside could have been cleaned a little better as there was a good bit of bird poop right above the driver's side door. Other than that, everything was great!

Know that if you book a Reservation, this branch considers it an "optional reservation" on their…read moreend. Reserved an SUV for pick up on a Monday morning. They accepted my reservation. I show up the next morning and am told they do not have an SUVs, and my only options are a large pickup truck (not great for driving and parking in the area of the city I am going to, or a minivan (both are free "upgrades"), or I can take a matchbox-sized car, which was my only other option, which I had to take to make my meetings. The Branch Manager kept saying "I am saying" in a monotone I don't care voice while not even looking me in the eye or acknowledging he messed up or trying to actually make it right. As I am checking out, a SUV comes out of their car wash, and I ask about that, but he states that it's for someone else (mind you, I am the only customer there, so he means for someone later who is a friend). As I am leaving, 2 warning lights are coming on in the car as it rattles the entire day, but going back to try and get the other matchbox car would have made me late for my meeting, so I have to deal with it. Avoid this branch unless you are DESPERATE.

This branch was super helpful, polite and professional! Would definitely rent from them again! From…read morepick up to drop off, everyone I interacted with was great!

Ordered moving supplies online. Went in for pick up. Staff pulled order quickly and helped bring to…read moremy car (without me asking). Even brought out the printed list that I brought with me (super helpful as I'm getting reimbursed).

I can't say enough good things about the people who work at this Uhaul rental location! Candace and…read moreJudy's customer service was exemplary. They helped me work through a tricky rental situation-- two moves in one week to and from New York during the busiest moving week of the year-- in a way that saved me money and made the whole experience much more pleasant. I have used other Uhaul locations and other truck rental facilities (Home Depot and Lowes) in the past but will never go anywhere but No Hurts for future truck rentals. The truck itself was brand new (only 700 miles on it), and the rental process was super convenient. We picked up before hours (at 6am) and dropped off after hours (around 10pm) and were able to navigate both processes smoothly using the Uhaul app. Candace walked me through the process and checked in with me during the rental to make sure things were going smoothly. Both Candace and Judy were extremely helpful and a pleasure to work with! This place has my highest recommendation and made a grueling moving process much more pleasant!

Good for the initial rental, got me into a vehicle smooth and quickly. After that, the customer…read moreservice stops! If you need any helpful assistance after that..... good luck. Don't get me wrong, they were polite, but no follow through, no call backs, no genuine help. 1st fail was bad wiper blades, was told I could take it to a shop (on my time). 2nd this was my fault. I left some items in the trunk. Got no call back, and items whereabouts were unknown. Call backs would have been nice, even if they lost my stuff! Again, I do understand that I was the one that left it there in the 1st place! That being said, I would still recommend, but would be more thorough in my procedures.

I gave two stars because at a minimum they showed up on time. The car they brought me as a rental…read morewas five months past due for state inspection. So in essence no state required safety inspection had been done on the vehicle in 17 months. I opted for additional insurance even though the car was a wreck to begin with, and they overcharged me for this with no explanation. If you have no other option and are forced to use enterprise make sure the wreck they are giving you has been inspected. Additionally, get information about billing for their insurance because what they tell you and what you are billed are two entirely different numbers. There are plenty of other rental services available locally. Always keep your safety first! Make informed decisions.

AWFUL!!!!! The reservation was made DAYS AGO, we called many times before driving an hour and no…read moreone picked up! We get there and the woman says, they don't have cars. The reason why they failed to pick up was because they were busy. Busy with what? Customers are sitting at your location with no cars available. You are clearly without admin work, because you have no cars available. This is shady and this shouldn't be legally allowed, people reserve and no cars are available, talk about bait and switch. You're accepting reservations and wasting people's time, while ignoring correspondence to avoid accountability. I DO NOT RECOMMEND THIS LOCATION. They have the audacity to send you some generic message when you write a review, give me a break. Time is money and it's not right. I'm tempted to report them to the state and BBB, this is unacceptable. According to my friend this is a common occurrence at this location, hence why we tried to call prior to driving an hr!!!! Shady shady shady!!!

The customer service was wonderful! My car had to get some work done but I needed a car to drive to…read morework for a couple of days so I rented a car and was happy with the service and of course the car that I rented. Zack was a very friendly representative that met me at the Buick dealership down the road in the rental and brought me to his office. When I was at the office I filled out some paperwork and in no time I was driving off in a Toyota Prius to work. It was the first time I have ever driven a key-less car so Zack gave me an informative tutorial about how to just press a few buttons to get it started. It looked as if the car had never been driven because it was so clean! Thankfully there was a sticker on the inside of the car that said it was a smoke-free vehicle. I was glad to see that because I am a non-smoker and would have been disappointed if it stunk of cigarettes. I recomend using this Hertz if you need a rental car in the area. I hope that my car continues to run smoothly but if I run into anymore issues I will be back!

I rented a car at a separate location, where I was assured that the West Chester branch had after…read morehours drop off. When I called the branch to confirm, they told me that it was not the case, and that I'd have to pay for an extra day if I dropped it off after six. The point of renting a car is to have convenience and this branch does not provide that with their hours. On the bright side, I showed up exactly when they closed, and they were very polite in allowing me to return the car even though they were closing. Overall, I would have been very pleased other my experience had the location allowed for a convenient return. My advice would be for Avis to require all of their locations to have after hours returns.

Do not go here, the warranties are fake!!! Purchased a…read morevehicle a month ago. Had an issue that should be covered under the 6k warranty but instead of help and assistance, I get ignored for a week and then had there service rep argue with me about why it wouldn't be covered and to figure it out myself. The manager was just as bad. Got super cold with me and confirm he would indeed take a look at the vehicle but only for full price of all repairs. Don't go here if you value respect and customer service, they will make you regret your purchase almost immediately

My salesman was Derek, He was very kind, generous, wholesome and will do whatever he can to make…read moreboth the customer and dealership happy. I recommend Scott Selects to anyone looking for used cars. If you ever find yourself at Scott Selects ask for Derek.