Know that if you book a Reservation, this branch considers it an "optional reservation" on their end. Reserved an SUV for pick up on a Monday morning. They accepted my reservation. I show up the next morning and am told they do not have an SUVs, and my only options are a large pickup truck (not great for driving and parking in the area of the city I am going to, or a minivan (both are free "upgrades"), or I can take a matchbox-sized car, which was my only other option, which I had to take to make my meetings. The Branch Manager kept saying "I am saying" in a monotone I don't care voice while not even looking me in the eye or acknowledging he messed up or trying to actually make it right. As I am checking out, a SUV comes out of their car wash, and I ask about that, but he states that it's for someone else (mind you, I am the only customer there, so he means for someone later who is a friend). As I am leaving, 2 warning lights are coming on in the car as it rattles the entire day, but going back to try and get the other matchbox car would have made me late for my meeting, so I have to deal with it. Avoid this branch unless you are DESPERATE. read more

This branch was super helpful, polite and professional! Would definitely rent from them again! From pick up to drop off, everyone I interacted with was great! read more

This is a terrible location. I had a reservation made for me by Geico after a car accident. They scheduled the pick-up for 9:00 am and picked me up at 9:45 a.m. after I called them at 9:30 to find out what happened. Waited in the sitting area until 10:10 a.m. for a counter person and they said they had a pickup truck for me. They showed me the truck and it was dirty with mud on it and dirty on the inside. I complained and said I did not want the truck because I couldn't get in it because of my car accident. They said that I need to take it that is all they have. When I refused, the manager "Black Female" said they didn't have a car for me and I needed to leave. I requested a return ride home and she said to go back to the lobby area and wait and someone would get back to me. A rep was standing with us a said he would give me a ride. The manager refused to allow him to give a ride. She indicated if I did not go and sit in the lobby she would call the police and have me arrested. I was shocked at the treatment and had to walk home 2.5 miles from the location. Many of the customers were complaining about dirty cars, bad service, wait times, employee attitudes, and available cars with a reservation. RENT AT YOUR OWN RISK AT THIS LOCATION. If you complain about bad service and dirty cars they will threaten you with calling the police. Geico set me up with a Herts Car Rental that went very well. . read more

When I picked up my rental today the car was not cleaned from the inside to the outside. Crumbs were in the seat.. The car was very dirty.. read more

First, it's important to note that we do not NORMALLY deal with this location. But we needed a last minute vehicle and the Enterprise manager we normally deal with told us to come to this location because she knew they had the vehicle we needed (well not needed, but could live with.) Pick up process was great, Matt was great. Everything was fine. I just checked my bank account and saw for what we normally pay $90 for, this location charged us about $250 for! Almost 3 times the normal amount we pay!!!!!!! Enterprise REALLY as a whole needs to get all of their branches on the same page. If you have a branch that has a customer that continuously uses your vehicles and that branch manager sets up a way to continuously do business with you........all other branches should be privy to that information and should perhaps follow the same system the original branch manager set up. Because when they don't....that Enterprise / long term, frequent customer relationship gets seriously damaged. I would NEVER rent from this location again, even in a last ditch effort. I'm seriously considering renting elsewhere all together (since my original branch manager at our normal location is not there anymore. But so far the new lady is doing pretty great. Just will make sure if they can't help me out I know not to go to the Chadds Ford location.) The manager is giving me a credit since they charged my spouse as an additional driver. That still brings the price from $250 to probably like $210....on something which normally we would have paid $90 for in Oxford or Kennett Square. Absolutely CRAZY and should be unacceptable within the Enterprise company itself (as it's a sure fire way to piss customers off and have them not come back.) read more

Wonderful experience with very professional service. After getting in a small fender bender, my insurance hooked me up with these guys. They got me a very nice car to drive for the week ad drove it to me. Dave was very customer service oriented and frequently checked up on myself and the car. 5 stars all the way! Thanks Dave! read more

Big thanks to this team! Returned yet another rental this morning, ending our vacation, and couldn't be happier with the experience!! Caleb was awesome and really hooked me up. See you guys in 6 months during our next time out there! read more

So, I had to rent a car because I was in a minor fender bender. I rented a car from Monday morning 8:30am and the car was returned to the collision company at 8:15 am Thursday morning, who then called Enterprise to pick up. They are located 2 minutes from each other. When charging they decided to charge for four days. When I inquired about it being 3 days not 4 days ( as Monday morning to Thursday morning is three 24 hr. Periods) I was told they charged me the insurance rate so.....I guess that some how entitles them to another day of payment? It was a shady explanation. It wasn't worth the argument. Keep the $26.00. However, that type of behavior ensures I won't do business with you again. read more

We have rented 2 cars from here and each time is perfect. The two guys have a great personality very professional and explain every part of the rental. Highly recommend. read more

Excellent rental experience!! The staff at this location was extremely helpful and went out of their way to accommodate my requests. I rented a 15 passenger van from July 31st to August 8th. The Van was spotless and very comfortable. I highly recommend this location due to the employees who are assigned there. read more

Enterprise in general is very good, but this branch is particularly awesome! Everyone is friendly and helpful and strives to get you what you need quickly. I have rented from them close to a dozen times and every interaction has been great. One time I couldn't find the gas tank release button to fill the tank. They just charged me a reasonable fee instead of the highway robbery most companies charge for a low gas return. They've helped me move my car seats and luggage. They always offer water/treats and even had cookouts before the Eagles playoffs. Can't say enough good things about this place. Hands down the best rental agency in the area!! read more

I complained to the Better Business Bureau and requested a refund which was denied by Enterprise because I won't call them. Where was Enterprise during my rental period when I called repeatedly and received no reasonable solution or call backs. I'am not shocked that even after the fact, Enterprise is still providing horrible customer service. How hard is it to refund a customer who was given a heavily damaged vehicle and was told a different vehicle would be brought to them, which wasn't? read more

I was shamefully treated at this Location and would never recommend using them for your car rental business. They provided a vehicle that had a serious leak in one of the tires. I was forced to return it for a replacement within two days and then they miraculously "found" a depression in the rocker panel for which My credit card was charged $500 and I have been billed for additional fees. I have protested his charge as there is no way any damage occured while the vehicle was in my possession. I barely drove the car since it already had a serious tire issue when I took possession. This is a trumped up damage claim inflicted upon an unsuspecting customer! Enterprise has treated me poorly throughout this entire affair. BEWARE of this car rental company. Even a one star rating is too good for this company. read more

I have rented a vehicle multiple times from Enterprise, but this was my first time at this location. I do think their vehicles are a little overpriced compared to other places, but their cars are nice and I typically have a good experience. Long story short, I rented a vehicle through a discount third party site. My husband ended up getting the vehicle. When he got there, they wrote him an entirely new contract for a price that was about 15 bucks more per day. They also then upgraded him in a sneaky way to a more expensive vehicle which was $6 bucks more a day. My husband has never rented a car and he was in a hurry so he just kind of went with it. He only has the vehicle from Friday-Monday. He just needed it to drive around town while I had the vehicle we normally drive. They could have gave him the weekend special since they ignored the price that we had booked at online. Of course that would have saved us money so why do that? After seeing our bill and knowing that it wasn't right, I spoke to the manager who said to email him the confirmation that I had booked at. He was condescending and talked in circles. I emailed him. Never heard back. I had to call 4 times total to get any money back. He wasn't actually going to reimburse me anything at all until I asked to speak to his boss. It was one of the worst customer service experiences I've had. I rent vehicles very frequently. I will NEVER rent from this location again. It really turned me off to Enterprise in general. read more

We reserved a car for pick up on Tuesday for a 5am trip departure on Wednesday morning. I failed to double check the closing time and of course we were running late. I called and spoke to Drew who was more than happy to stay so we could pick up our car. We held Drew up an extra 45 mins from closing but he didn't complain once. He was extremely helpful AND gave us tourist suggestions for our trip. Would highly recommend this location!! read more

Mark, Melvin and the rest of the crew at Enterprise are very customer-focused. They do whatever it takes to get you the car you need, when you need it, no matter how urgent your need may be. They're professional while friendly, making sure the cars are clean and ready. Importantly, they always ask for customer feedback on their service. read more

Rented a mini countryman which was fine. Thought $90 per day was a bit steep. Won't make that mistake again.

Have used this Enterprise location several times and always have been extremely happy with the service. The manager Marty goes out of his way to make sure you are satisfied with the service and the staff is always courteous and friendly. Plus, the weekend rates are the best out there. And with them coming to pick me up and drop me off, I will never use the airport rental car places again as they charge an arm and a leg with all of the airport taxes and fees. I will continue to utilize this location for all my car rental needs when up in the area. read more

Worst car rentals ever I rent in my life and cars are suck and make sure while renting the cars dr give damaged cars and dr will charge in credit card. Pls make sure while renting car. Make round around the car even scratch also make a point rental agreement. read more

The car was flawless inside and out, and ready for early pickup when I called to see if I could come get it an hour early. The service was amazing, and they answered any questions I had, even followed up with calling me through out the week to check-in and make sure everything was going well. Will be renting from this location again soon! read more