KDBC recently completed a kitchen renovation project for us. As we write this review, we are trying…read moreto remain mindful of several factors, some of which were outside of KDBC's control. Like many people, we've experienced a noticeable decline in service quality and reliability since the COVID-19 pandemic, and that reality has inevitably influenced how we evaluate companies today. TL;DR: Would we recommend KDBC for a kitchen project? Yes. Despite a few challenges along the way, we would rate our overall experience 4.5 out of 5 stars. For those interested in more detail, keep reading. First, we want to be clear that not everything went perfectly during this project. However, our project manager's responsiveness and commitment to addressing issues quickly prevented what otherwise could have been a much less favorable review. Whenever we raised a concern, he immediately worked toward a solution. One lesson we learned, and one we would encourage future customers to keep in mind, is to ask questions about the subcontractors involved in different aspects of the project. That alone, was the primary factor that made parts of our experience somewhat mixed. We had an excellent electrician team and excellent cabinet installers. However, we were less impressed with the cabinet installers' cleanliness. They did not consistently clean up after themselves, and their boots were placed on items such as appliances or counters which we thought they would be more careful about. Similarly, the backsplash installation was a mixed experience. At this point, you might wonder why we would still recommend KDBC. The answer is simple: the project manager assigned us. Shane ensured that every issue we reported was addressed promptly and to our satisfaction. While this meant that it added a few days to the project timeline, it also ensured that we were happy with the final result. His level of responsiveness was genuinely refreshing. We received regular text updates, and whenever we reached out with a question or concern, we typically received a response within an hour or 2. As a result, our concerns are less about KDBC as a company and more about some of the subcontractors involved on this project. If we were starting a similar renovation again, we would spend more time asking questions about which subcontractors might be assigned to various aspects of the work before signing a contract. We would also like to end this review by recognizing KDBC's electrician team and their master "jack-of-all-trades," Ryan (all of whom are employees and not subs). If there was one individual who left us especially impressed, it was Ryan. He seems capable of dealing with just about anything and was responsible for the finishing touches on the project. He is attentive, clean, thorough, and helpful, and he even corrected issues left behind by some subcontractors. His craftsmanship stands out. If we ever to redesign a kitchen with KDBC, we would ask whether Ryan was still with the company and request him by name. That is how impressed we were. Finally, we want to mention the experience before the project began. Throughout the planning and sales process, we felt very well informed by our Design Consultant, Frank. We never felt pressured to make decisions, and every question we asked, at least the ones we knew to ask at the time, was answered promptly. The team was also very accommodating, whether that meant inviting us to their showroom or visiting our home to discuss samples and design options. Overall, KDBC delivered a beautiful finished kitchen, and their commitment to customer satisfaction ultimately outweighed the challenges we encountered along the way. While we would encourage future customers to ask questions about the subcontractors assigned to their project, we would not hesitate to recommend KDBC based on the professionalism, responsiveness, and dedication demonstrated by Chris, Ryan, the electrician team, and the broader KDBC staff. Final Rating: 4.5 out of 5 stars.

I had my master bath tub converted to a walk in shower and decided to go with tile instead of the…read moreacrylic panels. I had numerous quotes on the one day acrylic panel installs and was surprised at the discounts provided "if I signed up today". I am 80 yrs old and prefer quality & craftsmanship and decided on tile & grout method. I had used KBF 15 yrs ago to remodel my baths when the father ran the business. He has retired but I am happy to report his two sons have continued the tradition of quality craftsmanship at a reasonable price. My project took three weeks (not one day) but worth the wait... and I actually paid less than the best "acrylic panel" deal! My pleasure to highly recommend KBF if you can do without the bath while install takes place. Bill Castens

I have continued to use Ferguson for all my bath and kitchen needs. You might pay a little more…read more(typically insignificant) but you have a representative that knows the products and if they don't, they will get the answers needed. Home Depot and Lowes have a place in this space but if you really want a professional to help you, keep you organized and provide technical knowledge, this is the place to go. You won't get told it's on aisle 15!

Jonathan was awesome!! The whole experience went very well. From picking out a selection and…read morescheduling the install date - everything went very smooth. We will continue to use KB Countertops and refer them to our customers for their kitchen and bathroom countertops needs. I highly recommend them.

From the owner: Granite , Marble, Quartz Countertops , wholesale open to public. Our high-tech and innovative…read morecutting and fabrication machines are C&C machines, which give you the most accurate cuts. We also use water-based air polishing equipment to give your material the best polish and clean finish.

Hired them back in march 16, to this date i'm still with my project not even completed, "Juan" goes…read moreout of business by supposedly selling his company to "DNS Construction" and says they will call me to contact me, guess what, after waiting a month i'm still yet to hear anything from either of those 2 clowns. Oh and the reason why he went out of business is because one of his family stole money, while also one of his employee screwed up big time leaving them behind with like 150k debt, yet that doesn't excuse him to not complete his job, nor the fact i had to pester him about status on the project for a week only to find out he sold out. on top of all of the above, all the subs he hired are unlicensed and don't know what they are doing, i'm left with fixing roofing, plumbing and slab because of his lack of honesty to tell me he hired unlicensed subs to do the job he was paid for in advance. We are trying to pursue this further up in court but it's hard to do since this stuff can take last me forever

This is by far a great business they came when they felt like it the work was not up to standards…read morethey gave me cabinets that are damaged and they broke my light fixture which is still broke. They said they warrantied cabinets forever. Mine are crooked and damaged. I've called and never received a return call. And I can't even remember how many people quit from Charlie and the company They can't even keep a receptionist Lousy work . Spent alot of money for incompetents.I rate this company as a thumbs down 1

The team is centered on providing the best customer service possible. With great selection and…read moreprice points and to their best even after the job has been completed.

I purchased my kitchen cabinets through Palm Harbor Kitchens and couldn't be happier with my…read morepurchase. The time and effort that went into designing and making sure everything fit just perfect was much appreciated. The cabinets that were delivered were just as I had ordered and in great condition. I couldn't be happier with the overall service from Palm Harbor Kitchens!

Ultimately, my project was transferred to someone with the bandwidth and initiative to properly…read morehandle it. She finally got the long-languishing repairs on track while competently navigating further challenges that arose along the way. I believe now that the source of the problem is that I was unfortunately working with a designer who was not effectively communicating my repeated concerns or requests for escalation through the company channels, which left me stuck in an endless loop of delays and setbacks. That said, I have lingering concerns about the repeated quality-control lapses involving the cabinet supplier itself. While S&W ultimately worked through the problems, the number of defects, replacement parts, and repeated corrections was well beyond what I would reasonably expect on a new installation of this scale. In fairness, I also recognize that had I been more assertive about making sure management directly heard my concerns, the resolution likely would have come much sooner. Once I finally went around the bottleneck and escalated the issues myself, things began smoothing out quickly. In summary, I don't believe my experience reflects the company as a whole as much as an unfortunate mismatch with one designer who was not effectively managing communication or escalation. Once others within S&W Kitchens became involved, the project moved forward much more professionally and efficiently. I would like to thank all involved for, ultimately, a good result. Thank you!

Annie, KC and Alex were very professional. Good communication process. Timely work. Would use…read morethem again.

Phillip Huxtable did a great job on my cabinet reface he was…read moreprofessional, skilled at his trade and pleasant He is a true asset to his employer

We had our kitchen cabinets replaced by Swailes. Everything about the project was handled…read moreprofessionally and thoroughly. All of the people that we met, including owner Gary and the two talented installers, were very interested in doing the best possible work. This was extremely important as our kitchen cabinets were almost 60 years old, and needed a lot of tweaking to make the new ones work properly. We would highly recommend Swailes for any kitchen project.

Customer Service is awesome and prices are great Budget Friendly. Great work. Honest reliable and…read moreshows up on time.

I can not say enough about the great job JNS Flooring did for us. They did a small bathroom for us…read moreand we were not even there at the time. But I kept in touch with Gina and Jimmy, who exceeded our expectations. She sent us photos of the final flooring and we could not be happier. I called on a Monday and the following Wed. the job was done. The service and the price were second to none. They were there when they said they would be there, and that's a commitment to their fine work. Kept us informed at all times. I highly recommend this company and we will use them in the future again.. Thanks again Judi and Mike D.

Stuff is pretty good but now it's over price.Lower your prices and you'll get more customers. Two…read moreyears ago prices were more reasonable

Thank you, Robert for an exceptional customer service experience at your store. You truly made my…read moreday easier and kept your word. Thank you so much.