Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

Awesome experience! Super professional, both with dispatch and driver. Made me feel comfortable…read more They got me to the repair shop safe and fast! Now I know they have trucks on all parts of the island.

very nice and easy to work with. they kept me updated on the progress and arrival of tow truck. the…read moretwo drivers were very helpful and professional, treated my car carefully.

I've always encountered friendly workers when I've gone here to put gas. I've once had trouble…read morefinding my rewards card and a worker informed that there there is an app I can download to access my rewards that I acquired. Which I didn't know about, so I was pleased that I was able to still use my rewards towards my gas purchase that day.

this hele station is one of a kind and truly amazing with how clean and organized this station is…read moreand the coffee is amazing just splendid and the worker shane is very kind and respectfull and allways has somthing funny to make the day better i would deffinitly recomend and have recomended this place to many people because of the great service and clean and full stock they allways have

First time ever filling gas at a Safeway Fuel Station and it happened in Hilo town. So glad I…read morenoticed the low prices when we pass by after stopping at Starbucks. There's no Costco on this side of town so we filled up the rental car here at Safeway, I think it is about the same price per gallon as filling up at Costco. Safeway Fuel station is open daily from 5:00am-11:00 pm, they offer some of the lowest gas prices in town ( I drove by many gas stations and did a comparison) also I think you earn a discount or save on gas for Safeway cardholders. This fuel station has 16 pumps. As of 2/7/26, Current gas prices are: $4.39 for regular, $4.69 for Plus, & $4.99 for premium. My total for fill up was about $17. The lines/wait wasn't long during my visit, it was pretty quick, It is pretty new or I stopped by at a good time. Although I am not sure how the savings work for Safeway cardholders, I didn't enter my phone number for the club savings or how to earn those discount on gas since I saw the ad, next time I'll look in to that. All in all, make a stop here for gas, kill 2 birds while you get your groceries in and savings on gas.

We called for roadside assistance towing through our insurance company, State Farm. East Coast…read moreTowing was dispatched. Juan was the driver/operator. He was professional, courteous, polite, friendly, and efficient. We had our car towed since it stopping running properly. Juan arrived, we told him that the car wasn't running, and he got straight to work, hooked the car up, made room for me to sit in the back while the bf sat in the front passenger seat. We had a fun conversation about how fun it must be to drive the tow truck with manual transmission. The tow truck itself was on the older side. So don't expect a brand new truck if you gotta hitch a ride with the car to your destination. After having car issues, it's the least of our worries. Thank you, Juan. We'll definitely keep the business card and info if we ever need towing assistance again!!

My review is specifically for the person handling customer service over the phone-- her name was…read moreHarley! Told my dad the tow driver was on the way and would take 20 mins to get to us (me & my kids)... she demanded payment via Venmo (which I sent RIGHT AWAY) before picking up my truck. Since I was with my 2 babies, instead of waiting on the side of the road, we caught a taxi home (thinking my truck was going to be picked up soon anyways)... and yeah, no! they didn't even get to my truck til almost 3 hours later. I called her and she said they were doing another tow and that I needed to pay before they pick up (MIND YOU, I ALREADY PAID HOURS BEFORE AND EVEN SENT HER A SCREENSHOT) I could have paid someone else to tow our truck sooner, if she would have just told us that it would take that long! But she didn't communicate with any type of update at all! The only reason i'm going the extra mile and writing a bad review, is because she had an attitude and spoke RUDELY to my dad when he confronted her on this! Anyways, idk if Harley is the owner or just a worker...but do better when you're speaking to customers, especially ones that already PAID you for a service!!

Steve is the best, called him with a problem, left a message, called me back right away. Came to my…read moreresidence and fixed it. Will be using him again. Ron

When we asked for a receipt, the driver, Steve, said he was too busy..... My husband called him…read morelater and said we need a receipt for insurance purposes, and Steve said he was driving and not to call him again!! So my husband texted him and said just send it via text....Steve has a major attitude, we're NEVER using his service again! And we still haven't got the receipt..... We did get the receipt, however, the owner still had an attitude. Beware of this guy!!