Highly recommend Body Pros in Hilo for any collision repairs. They did an awesome job and returned…read morethe vehicle in showroom condition, even cleaned the inside!

We took our car in for an insurance estimate. They were prompt. And we were able to move ahead…read morewith our insurance claim. Unfortunately, our car was totaled. So, we were not able to use their repair service.

Sorry cant really much good about this shop I should have…read moregone to Sanborn. The owner lies said he was trying to Reach me when he claims he sent multiple msgs to my home phone that dont take texts. He said 7-10 days. When i said i needed it to go to kona on the 9th they not ready till next day because they took off on Fridaybefore. Then i get a msg on the 8th that it will be ready after 1 so i drive almost 40 miles and a hour. And he said that he sent msg to Wrong person. There customer service sucks. And combination worse. Noticed a few minor scratches but hard to prove. Sorry take to Sanborn next time.

No customer service! Overall, such a horrible experience and a headache that no one should go…read morethrough. Took my car in to get fixed and the job took well over 2 months. During that time they gave no updates. I was the only one reaching out to get information. On top of that, they rarely answered their phone. Sometimes when they did, they were rude. Do not recommend.

Debbie was wonderful to deal with. My truck was repaired in excellent condition in the time frame…read morethey suggested. Their dealings with my insurance company were seamless. I would recommend them and use them again.

I met Debbie and the crew many years ago when I worked for the computer industry. Over the years…read morethey have maintained a customer focused attitude and always do excellent work.

High quality inspection, professional paint and installation work. Solid communication and great…read morecustomer service. Will use them again when needed.

They ruined by beautiful Jeep Trailhawk. They said they don't guarantee their work and call the…read moreinsurance company if you have a problem. Don't use them no matter what....also original estimate was $8300 and they billed over $12,000 to the insurance company.

Safety inspections are quick when you make an appointment. Professional and reliable, I recommend…read moreWally's for repairs too. Courteous and helpful service is their hallmark.

Great service, called made a same day apt for safety check. Smooth efficient. The service was…read moreexcellent. If you know you know.

Not a very detailed or thorough cleaning for the price. The service was kind and helpful but…read moredefinitely uninspired or interested in a job well done. I would not recommend this business to others or returning for further service.

Very disappointed with the quality of work. Had my Honda Odyssey painted and it looks like a back…read moreyard paint job. Very unprofessional. They painted it the wrong color the first time and broke both of my automatic doors and said my husband can fix it (because my husband's a mechanic). Brought my car back for them to "fix" and now it's the right color but dull in certain areas and they didn't respray the door jams. Will be taking it elsewhere to fix the entire car. Also, they damaged the window rubber by putting paint thinner on it and a lot of over spray on the chrome trim.

I WILL RECOMMEND THEM 100% EVERYTIME! The back of my 4runner…read morewas completely smashed, the bumper was hanging and the passenger side front and back was also severely damaged. These guys offer excellent service with a true "customer first" approach and true commitment of going above and beyond. They kept me informed all throughout the project, had it ready ahead of schedule and gave me my 4runner back beautifully detailed inside and out! They stayed right on budget and even did some touch ups to fix the other small wear and tear scratches. I highly recommend this family owned and operated collision shop 100% everytime.

They are crooks and liars. They had insurance money for 2 months before ordering the parts and…read morelied about it the entire time. They never pulled the car apart to even know what they needed to order until after the first piece came in. Said they can't order the next part because they need more money (despite already getting paid and labor, which they haven't done). Most dishonest people EVER! About to involve police for theft and insurance fraud as Ed (who is not the owner or an employee, but the father of the owner and the only one who answers the phone) won't let us speak to anyone that actually owns or works for the .company

Beware!!!! Dishonest mechanic,!!!! I'm a disabled veteran. Me and my dad pooled our money together…read moreto get my grandpa's 1967 Volvo painted. I brought my car here to James in November and paid him $6500 to paint it. He never touched my car. He took my money and left it, sitting out in the rain for the last three months. Every time I asked him what was going on with my car. He told me he was working on it. I became suspicious, so I started driving by to take a look and I could see that he had not touched my car at all and it was just outside in the rain for months. Now I don't have more money to fix my grandpa's car. He took it all and dis nothing. Now I get to tell my dad that we got ripped off. So if you wanna nightmare, take your car here and they will steal your money and do junk work... or not work at all.

Do not go here!! He is very dishonest and never gives a straight answer. Our truck had…read morecomprehensive insurance and got in a front end accident. He said he could handle insurance claims, but the truck sat there for 3 months out in the rain and he did nothing and was not able to do a simple insurance estimate. We paid $900 deposit when we dropped off and when we told him we would be moving it to another shop (after over 3 months of complete inaction!) he said he pulled the front end frame and needed to keep $600 of the deposit to cover that. The next mechanic said there was absolutely no work done on the vehicle and the last guy ripped us off. I don't know how this guy can still be in business. Beware and do not ever take your vehicle here. Go to a reputable shop.

Horrible quality workmanship, shady business practices and substandard customer service. Staff…read moreinsisted I pay in advance before work was done and got mad at me when I questioned it. Shop did not fix primary damage, they fixed a tiny dent less than 1/4 inch and there is scratches and fish eye in that repair. For this they charged me $2500, and then refused to make their mistake right. Do not deal with this shop. Worst service & ethics I've ever seen. Beware!!!!

I was in an accident (my very first) earlier this month. I am so happy with the end results it…read moredoesn't even look like I was in an accident . Thank you Q&M Autobody!! If you are ever in need of any auto repairs please come see QNM AUTOBODY!!