Worst automotive shop I've ever been to. Mediocre mechanic running a low budget operation. Slow (had my car 5 days!) and still doesn't get the repair done right the first time, so I had to take it there twice. I didn't know not to go there b/c I'm not from the area. Then, I talked to a local and it seems to be common knowledge. Anyone who writes a good review ijust got lucky. read more

Went to Hi-Tech 2.0 for some repairs. I agreed to everything they recommended ($2800), but by their own admission my truck drove worse after they finished. Said I needed lower control arms (additional $1300) before they could do an alignment. I said no thanks, went elsewhere, and got an alignment for $150 no problem. Side note 1: the truck wasn't safe to drive when I picked it up so I took it immediately to another shop. Side note 2: I called 2x to speak with TJ and emailed as well: no answer. I don't think they're dishonest. I just think they lack the experience to properly diagnose vehicles. Seems like they look at it like "let's see what we can come up with" as opposed to "what needs to be fixed." Finally, every time I called, whoever answered the phone always just said "Hello" like she was answering her home phone. Not very professional. Also failed to mention 3% surcharge for laying with a credit card. read more

I WOULD AVOID THIS SHOP if you are looking for an honest and trustworthy mechanic. In mid November 2022, after the Hi-Tech mechanic's original diagnosis I agreed to a $6500 repair job to replace a timing chain and sensor that he said was causing the check engine light to come on. After a month of endless excuses as to why it wasn't ready I found out that without my knowledge or authorization they had taken my car to the BMW dealer to fix the damage caused by their "repairs"- and Hi Tech paid BMW $5,467 for those repairs- and then tried to repeatedly hide this fact from me. The attached texts are pretty clear and tell the whole story about how untrustworthy this business was in handling this situation. After having had my car for a few weeks and the mechanic repeatedly telling me how short staffed they were- he claimed the job was done but the vehicle was running rough. Said that after diagnosis they needed to tear down the engine and start the 30 hour repair over because BMW had sent a faulty part and because of this BMW would be paying them $70hr for the labor to redo the job. Sound believable? Another 2 weeks goes by and I'm told that the repair is completed and the car is "running great" but that the car was going into limp mode and that a "computer update" was needed and that they didn't have the equipment to do it but I'd be put on a waiting list for a mobile service. The car had never gone into limp mode previously. The mechanic stated that he had never done a timing chain on my model and had even ordered special tools from Amazon. I should have been concerned then. I then find out from Hi Tech that they had taken my vehicle to Passport BMW for the "computer update" they said it needed- and paid $5,467 ($1865.46 in new parts alone)- not for a "computer update" but to fix damage caused by them not properly completing the original repairs. Why would a shop do this and then try to conceal it? A bent screw on the timing chain cover. Five different engine leaks. And I'm told by the mechanic from BMW that the car will continue to go into limp mode unless additional repairs are completed. Now Hi Tech says those conditions were preexisting. I have attached copies of the receipts of all of the work by BMW that the Hi-Tech mechanic tried to conceal. These additional repairs and parts were never disclosed to me when I went to pick up my vehicle which is also a violation of MD Consumer Protection laws. When I went to pick my car up the Hi Tech mechanic didn't know that I was aware of or had copies of the BMW work that they had paid for and continued to mislead me about what was done to my car. When I questioned the him as to what happened with my car and the additional repairs and why he wasn't being honest with me he cursed me out in front of his Mother -(called me a mother f'er!!!) so I left the business without my car vowing to leave negative reviews every place that I could. He even had the nerve to tell me that I was "in a better place" with all of the new parts. I've also had 2 neighbors tell me about their negative experiences with this shop and the owner's failure to properly take responsibility for issues leading them to stay far away as well. Now I get a letter that says they've added $2000 additional for storage and Hi Tech plans to sell my car at auction in 2 days when its still not fixed and they've failed to acknowledge the dealer repairs at BMW. I had been a loyal customer of Hi Tech for years and had even left a positive Google review in the past. I'll leave a review on their Huntingtown location as well since their Facebook page now says they will be selling the Owings shop and their employees and same owners (Thomas Cable family) have moved to the Huntingtown location. The truth and an apology would have gone a long way toward an equitable solution but instead this review will have to do to warn others about how dishonest this shop can be. read more

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NOTE: There are 2 locations - the one in Huntingtown is the location I'm speaking of: HiTech2.0 in Huntingtown is TRASH!! The day before, I made an appt for an 11 am oil change and told them my make and model (so they could prep for my visit). I arrived at about 11:01 am (one of the owners/the father, wanted to tell me that I wasn't there at 11), I let their panting, hot, black dog who was unleashed and sitting in front of their doorway inside and followed him into a cigarette-smokey customer service/waiting area, gave them my information and key and stepped outside to wait because I guess the Clean Air Act of 2007 doesn't apply to these people. At noon, the owner/daughter comes outside to apologize that the "stupid" parts place sent the wrong part (I was reminded multiple times that it's not their fault). So I had to wait until they brought the right part. She goes back in, lit up another cigarette, and I when looked in the window I noticed that she was also doing a girl's (probably another family member's) nails. Then about 30 minutes later, the mechanic/son comes out saying he's going to hop on his bike and run up to go get the part because the parts place is taking longer than they should. So of course, because I'm a hostage over here and it was 90 degrees and I couldn't sit inside because of the cigarette smoking and nails being done inside, I have no choice but to continue to wait, clearly, the disappointment was on my face. He saw this and then he turned off his bike and said, "forget it then, I was doing you a favor!" Then passive-aggressively went back inside. So of course, I braved the smoke-fest inside and questioned him, his comments, and his passive-aggressive position. He argued with me and said I "threw my hands up in the air and spit," which is 1000% not true. He said, aggressively as if I even did anything wrong, "we are going to do your oil change for free, and don't come back here!" (don't tell me a 2nd time, sir) The owner/daughter/sister was defending him and kept saying, "it's not our fault!" (But ma'am, it's not mine either...my only fault was attempting to give small business!") Then the owner/father came out to confront me, telling me that I was "one of THOSE" people who think the customer is always right and to tell me my oil change would be free and don't come back. He said that I ruined his and his mechanic's Friday and probably their whole 3-day weekend. And that they are not a drive-through oil change mechanic. And I told him that he shouldn't have accepted my business when I called and spoke to him to get an appointment. It's called say no, and apologize that you can't take my business right now. I insisted that I would pay because I wanted nothing from this family business but to have my oil changed. I am a first-time and last-time customer. They came with a recommendation and since I was looking for a new mechanic, I thought I'd try them. Because I insisted, the owner/father said, "fine, charge her half!" The owner/daughter said, "that'll be $39!" Well, you take your $80 oil change and shove it ... hopefully, it will lube yourself right into an unemployment line!! Either that or therapy to treat your passive-aggressive selves. Keep it up Family Business b/c with customer service like that, you'll not be in business for longer than 26 years read more

Used them for new tires on Lexus and engine/trans work on my Dodge Ram truck. Would recommend and use them in the future .

They fixed my front end suspension after it was botched by a different shop. Good price, great service and they use quality replacement parts unlike a lot of other places. They will be getting all of my business from now on. read more

Hi-Tech Automotive Repair - Auto Repair Near Me - Owings, Maryland

I can't say enough about Joe and TJ at Hi-Tech. From mastering my "ass backwards" Jaguar to my Cadillac SUV. They are honest, reliable and skilled! I will continue being a repeat customer for years to come. Much sincere appreciation here! read more

We had stopped in Owings quickly to visit my brother when my AC went out in the car. Called Hi-Tech and they were able to fit us in immediately. They gave us several options for fixing the car, and gave an additional discount for using cash. This place was amazing and I'd definitely come back to this place for work! read more

I've used these guys on several occasions to get the oil changed in my SUV. I've found them helpful and honest.