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    Hickory Marital Arts Academy

    2.5 (2 reviews)

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    Hickory Foundation YMCA

    Hickory Foundation YMCA

    3.9
    (8 reviews)
    2.3 mi

    the management of the YMCA downtown Hickory is alarmingly poor at organization, communication,…read moreconsistency and customer relations. The 'new' gym is hideous. in contacting the management,, the person couldn't have cared less, she was condescending, flippant, she didn't listen to what I was saying and she was dismissive. it was clear her missive was to get me off the phone. The staff is put in a terrible spot. they aren't being communicated with from management. people are wandering around lost in the facility because of the lack or non existence of staffing. Rooms aren't available when you talk to one person but another person says they can unlock it. they are RUINING the experience of going to the gym. They are of course charging full price for a lot less than 100% availability of what we had prior. She uses the phrase ''sorry you feel this way" clearly its NOT a feeling, its cognitive thought, something they do Not understand at the Hickory Foundation YMCA. id be embarrassed to tell anyone I was management at this place. No-one cares, its apathy to the Nth degree and it starts At The Very Top who refuse to interact with membership because well, they just do not want to hear it.

    This Y is an incredible organization that supports the whole life. They have first class staff and…read morea wonderful and safe facility. Lots of programs from 6 weeks to elderly programs. The facility is a little dated but leadership and maintenance do an excellent job keeping it refreshed. They are through a campaign to raise money to completely renovate. I highly recommend this YMCA for you and/or loved ones. This Y is a great source for interaction and healthy living.

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    Rock wall
    Hickory Foundation YMCA

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    Xcel Fitness

    Xcel Fitness

    3.8
    (6 reviews)
    4.4 mi

    It was AMAZING it was fun and it heled out ALOT! And the machines are so useful, and they have…read moreevery machine you can imagine!

    It must have been a bad week for Xcel fitness with me. Having just moved to the area i visited…read morethree Gyms. The first day i went to Xcel and a very pleasant woman showed me around and outlined the various plans. I liked the variety of machines and cardio equipment . While the locker room has a strange layout it didn't matter as i seldom use it. In her spiel and on the web site they pitch their Personal Training ability and how they guide you. So when i signed up i specifically asked how PT works. Well, actually they don't have PT themselves but instead they have independent contractors who work for them. In order to get PT i have to call one of their trainers and organize it myself. This seemed very odd but the woman then handed me two cards and suggested that i call them. Okay, i thought it odd but i took the cards. I then left and called both trainers and left messages with them...twice. 4 days later i still hadn't heard back from either of them. So, i went back to the gym in the morning. The gym was essentially empty so i asked the guy at the front desk if he could walk me through a simple circuit using the machines. He told me sure and that he would be right with me. I wanted to get started so i said i would start on Cardio and when he had a chance just come grab me....50 minutes later i was still on the treadmill and i had watched this guy walk by a few times and chat with friends and wipe down a few machines. Twice i waved at him and he gave me the "be there in a second wave." Finally i finished my cardio and went back to the desk and now he was gone. So I left. 3 days later and still no word from the trainers I went back in and talked to the front desk yet again. I explained the situation and pointed out that no trainer had called me back . The woman at the front desk asked who i called and i literally pulled the two cards sitting on the desk and showed her. She said looking at one card "Oh he doesn't work here anymore"...huh? them why is his card on the desk...That seemed to baffle her as .much as it did me. The other trainer "she hadn't seen for awhile" Huh? She said there was a trainer hanging out there she could call. To be honest I had had it . I explained that on my last trip I had tried to get help for 50 minutes and was ignored. She seemed uninterested. Finally, i decided i would just cancel my membership. Of course , having been a member for a week, and having no trainer call me and be given a card from a guy who didn't work there at all anymore and having been shuffled off by the front desk guy on the last trip she still would have to charge me 75 dollars to cancel. Seriously? To be honest i would have paid 100 to get out of this disorganized mess. Clearly, misinformation and false promises meant little to these folks so it seemed an expensive yet valuable lesson. I ended up joining Spa Athletic where the owner took me on a tour and had a personal trainer call me to set up an appointment an hour after joining. Like i said maybe it was just a bad few days at Xcel but i find it hard to believe that i'm the only one who experienced this. Again, its a nice workout space but thats all i could see going for it after my experience .

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    Stop down and check us out, we are here for You!
    Stop down and check us out, we are here for You!
    Xcel Fitness is Western NC's #1 Gym Come Check Us Out.

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    Xcel Fitness is Western NC's #1 Gym Come Check Us Out.

    Hickory Marital Arts Academy - martialarts - Updated July 2026

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