I had a very bad experience with Roto-Rooter on March 9. A technician came to fix a plumbing issue…read morein my washroom/laundry pipe area but did not fix the problem and still tried to charge me $475. During the visit he became loud and disrespectful, called me "simple minded," and used the phrase "your type of people," which I found extremely offensive and unprofessional. A supervisor later apologized and told me I do not owe anything, but I am sharing this so it is documented and hopefully it does not happen to another customer.

Came when they said they would and took care of my problem, on a Sunday afternoon at that AND took…read more$55 off for food donation!

Good Communications with Laura and Cody from beginning to the end. Fair prices, they give you…read moreseveral quotes and you choose. We had a kitchen sink that was stopping up. Clean the pipes 3 years ago. They listen to me and brought a larger routter. It worked, we are happier and pleased with their service. Thanks Mr Drippy

I cannot say enough great things about Mr. Drippy Plumbing off Lorna Road in Hoover, Alabama! From…read morestart to finish, the experience was absolutely top-notch. I was scheduled for a service window between 8:30-10:00 AM this past Friday, and right at 8:00 AM I received a confirmation call from Laura, which I really appreciated. Even better, Pierce arrived promptly, just after 8:30AM and appeared extremely professional and ready to get to work. Pierce was extremely respectful, knowledgeable, and easy to talk to. I showed him the issues I was having with a toilet and two sinks, and he carefully explained what was going on in a way that made complete sense. He stepped back out to his van to coordinate with Laura on pricing, and within minutes had clear, straightforward options with numbers for me on how we could approach the problems. The pricing was very reasonable, and they even offered bundling discounts, which made it an incredible value! (Especially for the level of professionalism and quality service they provide.) It is rare to find a company where you genuinely feel comfortable having someone in your home, but that's exactly how I felt with Pierce. From the moment you meet him, you know you can trust him -- supervised or unsupervised -- to do the job correctly and with integrity. Going forward, I will absolutely be requesting Pierce Winkler as our on-site plumber every time. If you need plumbing inspection, repair, installation, or replacement at a fair price and want a team that truly values professionalism and customer service, I highly recommend Mr. Drippy Plumbing. Pierce and Laura were outstanding!

Stone Valley is dependable, fast, and trustworthy. They came the same day that I called and…read moreinstalled my water heater in no time. Great service. They also honor veterans.

Great- quick, reasonable, great communication. Was able to pay online. I will use them again.read more

Turner plumbing came to my home today to fix a leak. They found it immediately and had it fixed in…read morea very short time, They were prompt, courteous, and very knowledgeable. I was also happy with what I was charged I will definitely be calling them again. P Bradshaw

Needed a new pressure relief valve installed on my water line. Neighbor had a similar issue…read morepreviously and gave me the cell number for Barry. Phoned Barry late on Wednesday afternoon, and after describing my issue he suggested I phone the office to make an appointment. Phoned and spoke with Macy that afternoon and make an appointment for Friday morning (second in line for Friday). Around 0210pm on Friday I had to call the office as no one had come by the house nor called to let me know when I could expect someone. Was told they had a water line break they had to make a priority over my issue. Understandable. What was not was the fact no one thought it wise to not to not call a customer for roughly six hours that it was unlikely they would honor their appointment. Then tell me they could come after hours if I would pay the Over-Time rate. So, they would not honor their commitment and expect me to pay extra for their failure. Instead, I asked to reschedule. Macy offered a late Monday spot, but could not guarantee they could make it if other jobs ran late. Again, was told they could come outside hours if I paid OT rates for their inability to fulfill their commitment. She said I could get the first appointment for Tuesday, the next day. I took that option. So, Barry sends me a text at 0816am on Tuesday that he is running late as no one told him he had an appointment with me and he had to do something with a child at school. Adding that "I'll be there asap." I am typing this at 0125pm on Tuesday and Barry is not here yet nor has he or anyone from Turner Plumbing called to update. Just the facts. Make your own judgement.

Literally the worst company I've ever dealt with…read more One job we needed the outside water line shut off handle replaced which they did. They were supposed to pull up the toilet to see what the clog was (I knew my daughter had flushed a tooth brush) and replace the shut off to the toilet. We paid for all of that but the toilet was never pulled up and the shut off was not replaced. We replaced the toilet because they said they pulled it up and there was nothing there and the toilet just needed replaced. When we pulled it up we found the tooth brush. They did refund the entire amount after multiple calls complaining about the lack of work done. There was also items purchased to be put in the tank of toilet and those items have disappeared. Unfortunately used them again for a tankless water heater a few months later. They never return calls. They call to say they are on their way but don't arrive for at least 3 hours. Drag out the job multiple days. Horrible communication. Put dirty items on top of my clean towels I have folded on a shelf in my bathroom. I will absolutely never use them again. I have used this company for years for multiple things around my house but the last 2 calls will the absolute last!

Needed plumbing service on a Saturday, this was the only company offering service. Took awhile for…read morethem to arrive but I was told it would and of course being after normal business hours the service was expensive; still they solved the problem and I was glad for that.

Called to have tankless water heater flushed (routine maintenance) and one bathroom facet leak…read more(drip) repaired. The 'stems" were replaced in both laboratory facets and flushed tank as requested then was presented bill for $885.

Fast, professional, explain costs and options…read more They can do any type job. Have a camera and know how to use it.

Booked them through AUX, which unknown to me was part of their company. Was immediately contacted…read moreby them with a service date. No specific time was provided. Called dispatch morning of service and told between 12 and 5. Received notice around 3 that plumber would not be able to come because of previous job. Asked for first available time any date thereafter since I took the whole day off waiting on them. Was told "priority members" get preference and couldn't guarantee a time for me. Would have been good to know that before booking.

Made up some story about having to go to a Level II assessment even though we already told them…read morewhat the issue was. Then charged an outrageous amount for a $20 repair. First and last time to use them.

This is Richard (Dick) Ballard. I must give your plumbing company and Josh, my plumber and his…read moreassistant SUPER kudos! They arrived the very next morning after I called, were such polite and professional men and did an exceptional job with my plumbing needs! Thank you, again for your excellent service! My father used your father for all of his plumbing needs. I knew that you would be the # 1 people to ask help from with my plumbing issues! All the best! Dick Ballard

Employees Josh and Richard get right down to business. Very nice and professional and services were…read morevery reasonably priced. Will definitely use them again!!

They were able to fix my issue, but they are way too steep with pricing. I was charged nearly $500…read morefor a part that was $40 online(same model and everything) and took 10 minutes to install. I was informed that they charge by the hour but $460(subtracting part cost) for 10 minutes(30 if you include the "diagnostic time") is excessive in my opinion. Definitely going to search for a cheaper route the next time I have an HVAC issue.

We have had a service contract with them for a long time, and I would highly recommend it. They…read morehave always gotten out to us quick, and in the 1,000,000° Alabama heat, that is much appreciated. They handle us quick and they know what they are doing. Did I mention they are fast? These guys are the real deal for you, if not melting is high on your priority list.

I called and asked could I get a quote plumbing work. Alan came out and looked at the job and told…read moreme what it was gonna take to do the job. I needed a water filter installed, a faucet replaced and a draining of the water heater. Within 24 hours I got my quote electronically and I signed it electronically. The next week I was scheduled to get the job done on Friday. Gabe and Alan came and got the job done in a few hours and did a great job. They were professional , they cleaned up the area and they even put bypass valves on my water filtration/softener system so in case my water filter failed, I wouldn't have a leak problem. I am very happy with the job they did.

Well, we called John Wayne plumbing for a cabin we own in Vance that is on a septic system…read more We want to install a washer and dryer but there are no connections for a washing machine water either going to the septic tank or into the washer. We already pulled the environmental records from Tuscaloosa County so we know where the field lines are located and we dug up the septic tank cover. An older guy cane out and went over all the mechanics of the cabin and saw the paperwork from the county, the septic tank location & everything. He left and said it would take a couple days to get a quote It has been more than 2 weeks. Nothing. I called and left a message with the office to ask for the quote. More crickets At the very least, someone should call and let us know the job is a no quote. Don't bother calling this place.