DO NOT HIRE THESE PEOPLE!…read more I scheduled an appointment, the tech showed up 20 min late. When he arrived, he walked to the house with no tools. I asked him politely "did you not bring any tools?". He turned, walked away and got in his truck and left. I then called their office to let them know what happened. The receptionist said she would have the owners call me. 10 minutes later, the Technician called me and said "here is your courtesy call, go fuck yourself" and hung up. I didn't have time to respond. I called their office back to complain. She said she was still waiting for the owner to call me. 3 hours later, the owners called. She defended her employee by saying he probably took me asking if he had tools, the wrong way. She said she knows he is hot headed, but he does good work. I explained that I missed 3 hours of work dealing with this. That I needed to be compensated for my time and the employee needed to be fired. She said there would be no compensation and they would discuss the situation with the employee. I have since looked at their reviews on Google and other places and there are numerous bad reviews in regards to this employee. His name is Herbert Casey. Don't waste your time with this company!

Came out for initial visit to figure out what was wrong with my oven. Paid for the part and service…read morecall on this visit. Came back a week later to install the part and was charged $176 for labor. He wasn't even at my house for 30 minutes.

Called about ice maker repair, was told to go to manufacture web site for dealer/repair contact. It…read morelisted Acker appliance as recommended service center. So, I called back to Acker and was yelled at by the service department because they "don't do service on appliances they didn't sell!" Then I was hung up on. Sorry, I was just following their instructions.

Everyone was great. Had to buy washer dryer combination. Very helpful. Getting my daughter set up…read morehere in Tuscaloosa for school. Very attentive very helpful and truly man if you need anything come bye.

Bought used dryer 7/13/2021. Receipt # 033342. $200.00. Quit 10 days later. Called Mr. Hassan…read more Acted like it made him mad. Said he would fix it. Never showed up or returned calls. Finally took dryer back and left it on his parking lot. Have no use for dryer doesn't work. Still haven't heard from him. What really bothers me is that Mr Hassan is a longtime customer of mine. I sell parts related to his business. When I say long time I mean 27 years. I always liked him and thought I knew him but boy was I fooled. Been waiting on parts counter for over 40 years and pretty good judge of people but he really got me. Invoice said 90 day warranty . He hand wrote that on invoice. 90 day warranty. I got 10 days. Don't want anyone else to get burned so PLEASE think twice before buying from him. Hope he enjoys my $ 200.00.

Terrible! I called them because my fridge had stopped working. The repairman showed up with no…read moretools and wouldn't help me move the fridge away from the wall. He spent awhile poking around behind it and then he said he needed to "think about it," after which he walked out and drove off! Given this, I ended up calling a different repairman (from Tuscaloosa Appliance Repair), who did a much better job. Later, the repairman from Hassan called and told me he ordered a control board for the fridge, but I checked and he ordered the wrong one. I told him this on the phone, and he started yelling that he knew what he was doing and that he'd come by the next day to fix it. When he showed up, I refused to let him in nor to pay him. He left, swearing under his breath. I'll also note that the repairman from Tuscaloosa Appliance Repair said that he had many customers contact him after having problems with Hassan Appliances. Apparently, the Hassan repairman is known for cussing people out and doing shoddy work. Save yourself the aggravation - use another service company!

My ball type Dyson had a part break so I brought it in for hopeful repairs…read more Nice guy took a look at it. He said it is really difficult to get the part and it would be expensive. Like.. $150.00. Sigh He showed me a couple vacuums that would be a good replacement, but I am not ready to spend $400+ on a new vacuum right now The shop has a lot of vacuums for sale. Both new and refurbished. Glad I stopped by. Check them out!

Excellent service excellent value excellent knowledge really nice experience in shopping for a…read morevacuum. Would highly reccomend

UNRELIABLE, UNTRUSTWORTHY, AND INCOMPETENT. There is absolutely nothing EXPRESS about this company…read more They first came out to my house on June 7th (it is now July 20th). All they had to do was get a part ordered and fix the oven, and all I get are excuses and half truths. First they were over booked, then their truck broke down, etc., etc. Bottom line is they were paid to do a service and then they pulled a disappearing act. I wouldn't have them work on my appliances if it were free.

Serviceman came out for the usual $75 fee with the Warrenty he assessed it didn't fix it and wanted…read moreme to pay another $75 for him to come fix it. BALONEY My first fee per my Warrenty was good for 60 days!!!! They will try and rip you off!!!

Thought maybe a family heirloom ring was dropped in a toilet. Todd, from Spanky's came out to do a…read morevideo search of the sewage line. He was so diligent in his search as I watched the camera screen. He was so professional and showed empathy for the lost ring. He did not find it because it wasn't there. If it had been there he would have found it due to the through search he did. Spanky's is now my go to plumbing and drain company. Reasonable rates, too. Emmett Boyles Tuscaloosa, AL

Keep your eye on plumbers, they earn a percentage of final bill, so they over charge…read more I got hit twice with this policy. The first time they made an adjustment when I wrote a letter to them. The second time more recent, they over charge and would not make the adjustment once I contacted the office. They get the job done, but at what cost to your wallet.