I'm sorry that I have to speak up publicly but my experience with this company was and continues to…read morebe an absolute nightmare. I hired Concept Leather Company to replicate 2 pairs of leather pants. 2 copies of each so 4 pants in total. Concept Leather Company was referred to me and naturally I followed up. We first spoke on the phone on Dec 22nd. 2022 and once the entire scope of the project was clear (including the firm deadline) we agreed to proceed. *The deadline was firm because these pants were for a band that was leaving to go on tour and as such we could not be late. This was made very clear. She understood and confirmed it would be fine. I drove out to their store in Acton on Dec 27th 2022 and met with Zina (owner and whom I'd been speaking to on the phone) and presented the project to her in person. I even brought counter samples for her to copy in full. These were pants that we had already made but now needed 2 more copies of each one. Upon reviewing both of them she made it very clear that this was a very straight forward project and that she'd have no problem at all with the timeline or the production of said goods. She showed me the machines she'd use, made it clear that she'd have others assisting her and that I shouldn't worry as it was every day normal stuff for her. She gave me an estimate, I accepted and I gave her the leather needed to complete the 4 pants which I purchased specifically for this job. As she started working on this I repeatedly asked for visual updates but none were ever provided. I was however given all sorts of excuses as to why she couldn't. Then the calls from her side started with equipment breakdowns and problems with the leather and issues getting this and that....but still never once a progress update. Then the deadline came, and went....3 times she moved the delivery date and still offered nothing but excuses. In the end not only was she late but the pants she made were abysmal. In all my years working in the leather industry I have never once been presented with such terrible work. Crooked lines, complete and total lack of symmetry, wavy raw leather edges, made up panels that had nothing to do with the design, the butt was so lopsided on one of them that no human could wear them, the hardware was falling out of them when she presented them to me and to be quite honest she dumped the pants in my office and when I proceeded to inspect them and ask about all the inconsistencies she quickly agreed that they were horrible and then said "Yea, I'm gonna go"...up and left. I was speechless. I was literally looking at leather garbage. I hate using that word but the work is beyond terrible and 100% unusable. Nor can I recoup the leather. It's all wasted. Simply put....she took my leather and made garbage out of it. Basically I purchased that leather and she destroyed it. Not only did I loose the contract for whom the pants were for but I'm out of pocket for the leather I gave her. She admitted to me that the work was terrible, that they were not wearable, acknowledged that she was late...then still proceeded to invoice me for it. Yes you read that right. I now have no choice but to sue her for breach of contract in an attempt to recover all of my losses. Yes, she has told me in writing that she'd refund me the cost of the leather but has since stopped answering my emails, blocked me on social media and does not take my calls....so no, as of this review she has not refunded me for the cost of the leather. I am sorry but I cannot at all in good conscience recommend Concept Leather Company nor can I keep quiet. I have proof of every single claim stated here and will continue to update my review as the court date is announced. Again, I hate having to do this because by all accounts Zina does appear to be a nice lady but she completely ruined this project and now refuses to do the right thing. Nevertheless, she'll be able to state her side of the story in court.

From the owner: Concept Leather Company is a local business specializing in custom leather products. All products…read moreare handmade in store, to your exact specifications.

Tagged along with a leatherworking friend to see what this place is all about! We spent a good hour…read morelooking at and feeling all the different leathers. This place offers a great variety of supplies and the prices are very reasonable. Hides, patterns, tools, paint, etc. They have an online store too, so check em out. Whether you are just getting into leatherworking, or already quite experienced, they seem to have something for everyone. I was eyeing some beginner kits, but decided to try another day. The staff are very knowledgeable and approachable. Many of them were chatting with customers who had questions. There was a workshop going on in the back, making keychains, and looked like a very fun activity. There are also free classes now and then. Would love to try some day.

I have ordered from Tandy Leather before and had my items shipped to me, but I have never been to…read moretheir actual store before. Let me tell you, the staff there know their products! The fellow that helped us was prompt, polite, knowledgeable and all around lovely. Customer service is a very important part of any shopping experience for me. He took my products up to the counter while I continued to shop, so my hands were free, helped me locate things when I was having trouble, made suggestions for my project and even offered to special order items for me which they didn't have enough in their store. The selection was awesome and I left with everything I needed. It was certainly a very positive experience at Tandy Leather's store location; I will definitely be back. Don't hesitate to go there for any and all of your leather needs!

My intro.to this Canadian business came via a gift. The designs range from rustic to modern. The…read moreleather used is beautiful, soft to the touch. I buy leather for its longevity. It's not great for the environment to throw things away due to wear. Things are made in house which is a bonus. I met one of the leather experts. Prefer to support Canadian.

I totally agree with previous review! Horrible Horrible 'customer service!' if that's what you want…read moreto call it. I was intending on helping a small business owner/friend who referred us to this booth at the One of a Kind Show 2022. I brought a co-worker w/ me who was looking for Moccasins she'd seen online. No one approached to greet/help us, so I proceeded to look for her size, as I had it in hand a Huge Robust woman approached me like a Raging Bull in a very ill manner as if I was trying to take the item. Caught off guard I explained to her my friend needed a size that I found. Personally owning 3 pairs of different materials of Moccasins given and bought in Native Reserves, I was explaining to my friend the leather will stretch out after a few wears. I was consistently RUDELY interrupted by this woman who kept interjecting in our conversation. Ghastly and appalled by her pushy manner I chose the better route and watched as she dominantly insisted other options my friend did not want. Just HORRIBLE service and very disheartening to witness. My friend was turned off by her demeanor and said to me "lets get out of here." Right before that, as I was looking around I saw Eric Parnell's Bio plaque, another Artist's who works w/ leather, I felt a sadden feeling that this lady is representing his humble artistic work. In conclusion, I strongly advise to deter far from this place due to Sub Par service... unless you wish to have a negative feeling of disgust and that you wasted your time. We spent our hard earned money else where we weren't consistently and rudely interrupted. Unbelievable!

Highly recommended. Yes, they are perfect…read more I needed a belt for my new travel pants. They have an extensive selection. The service and knowledge of the staff cannot be beat. $56 CAD

I've come here for repairs several times and they've always done a very good job…read more Pro tip: they also have an upstairs where they keep all their (heavily discounted) deadstock/old merchandise from previous decades. It's basically Aladdin's Cave of Wonders; don't miss it.

Establo is a rare gem. Quality, attention to detail leather that stands the test of time. This is a…read moretrue Canadian business that stands behind its products. No wonder they've been in business so long - Establo's integrity makes it stand out!

over priced and cheap quality jackets. old out of fashion boots. Louie the owner is an angry and…read moreout of touch older man. Hes rude, aggressive and sad. I feel sorry for him that he lost out on life. i would aboid buying from this store. What a horrible experience.

This place has the best customer service,it's how it should be so polite and helpful they truly are…read moregreat people to deal with. I highly recommend this store.