I signed up for a buy one get one free in January. It should have ended in February, but I have now…read morebeen charged two months in a row for $29.95. I have tried contacting them to the number that's on the website 574-777-0525 I always get a prerecorded message that all the representatives are busy. It tells you to leave a voicemail and they'll call you back but no one ever calls you back. It also tells you to use option number two to have someone return to call to your phone number but again no one ever calls back. I have also tried contacting them through the website and given them my email address and phone number and no one has contacted me. I went to the location in Goshen but the gentleman that i spoke to said that he could not do anything about that and that I had to contact the number that's on the website the same one that I've called multiple times with no response. I give them a negative five stars for terrible customer service and no way to get a hold of anyone to talk to about your account. I figure that if I posted a review maybe they would see this and actually try to contact me. It's funny the response that they give on all of these reviews is the same stupid number that I keep calling and no one ever answers or calls you back.

After being pressured at the line of the car was I reluctantly agreed to try the 30 day unlimited…read moreprogram. The man assured me (because i definitely asked) that I could cancel before the 30 days and not be charged the monthly fee. 4 days before the 30 days, I tried to contact customer support leaving messages on the phone (no one ever answers) and texting the number given to me. Finally someone got ahold of me and assured me they would cancel the 33.00 from going thru. Of course, it went thru anyways and it's been two weeks trying to get a refund. No one will answer phone or respond to my texts. HORRIBLE customer support. Still trying to get someone to contact me. Very disappointed. I have made a comment on their Facebook page to warn others and of course they delete it.

For a drive thru car wash this did a pretty good job. I went with the cheapest option which was $10…read moreand it left my truck looking pretty good. I was surprised that it even got the sand off the running boards as well. Also Vacuums are free at the end which is always a plus!

The best in Elkhart period!! Automatic or self service high pressure water on super highread more

Gathered up my quarters- headed out. Put 8 quarters in vaccum-didnt start-coin return didn't give…read moreme my return. After shining phone light in saw quarters packed in not able to get them out despite sticking my car key in. Had no more quarters. Shit

Fantastic touchless automatic car wash. Nice and clean and great customer service! The pricing is…read moreis great as well.

one time at two in the morning my boyfriend drank a whole bottle of sake and threw up all over the…read moreside of the car. it solidified and this car wash was the only place open. got all the gunk off. love this place lol.

The nice thing about this car wash is they keep it always clean, and in excellent working…read morecondition. Also, for the two automatic washes, for touchless, they are awesome! Then they do have a handful of really nice vacuum sweepers to use on the inside at a reasonable price. One time it took my money in the automatic wash and they called me the next day and gave me three free washes, or was willing to do a return on my debit card.

This car wash was truly amazing before they "updated to 2x faster wash." I was a loyal customer…read moreand would have been for life, however this new wash they installed truly stinks. I washed my car today and you wouldn't even be able to tell. I'm so disappointed. First they changed it from daily wash package to "every other day" even though the price did NOT go down lol but I was okay with that had they not changed up the wash. The only positive thing about the new wash is the lines go faster. But the quality is completely gone. I'm so sad they changed up bc it's so convenient and close to home but I'll drive across town to get what I pay for. I really wish they would have never changed. The old wash kept my car sparkling and clean. This new wash they installed is absolutely terrible & I know I can't be the only one who's noticed the downfall of the quality. They have however always been pleasant to work with and so friendly which makes me even more sad to end my membership.

I cancelled my membershipship 2 months ago and am still being charged. I've tried to call but no…read moreone picks up. I guess I will have to stop in again. This all after my husbands new truck went through their floor. It damaged the tire and rim. He had to turn off his truck and walk outside the carwash to get the attention of the kids that run it. They had no idea they had a stopped vehicle inside the wash. They had to use pieces of the floor to get it out in 4WD and they said it was his fault! The truck literally fell through the floor. We tried to talk to a manger, but he never returned our calls. STAY AWAY, over $1400 in damages And they are still charging me a membership!

From the owner: Tsunami Express Car Wash offeres premium washes, vacuums, and self-service DIY detailing tools…read more The best way to wash is by becoming a monthly member! Our convient car wash memberships are a great value and allow you to wash your car daily for one low monthly price