For Queensbury Location:…read more Let me start by saying this review is based solely on basic and respectful customer service skills. I'm writing on behalf of my mother who called today on 04/01/2025 at 11:02am regarding her mother (my grandmother) and the receptionist (didn't get her name) that answered was absolutely horrible. This staff member was completely and utterly disrespectful. She was telling my mother that my grandmother was not a patient (despite being a patient there for over a decade) and was telling my mother "No she's not a patient" and after going back and forth with my mother saying she was, the lady replied "Well you just need to hang on a minute". Then she finally found her and then said "Well she hasn't been here in two years so things change and we can't refill the script". When the doctor Christina Gow (who's an awesome doctor) told my mother she didn't have to make an appointment for my grandmother to be seen because she's been battling cancer and that the script could be refilled without a visit. This lady acted like she ran the place and was saying "That's not how we do things!" Even though my mother told her that's what the doctor told us. She also was saying how she was getting pissed off. Finally after telling her straight up, "MY MOTHER IS FIGHTING CANCER AND THIS IS WHAT THE DOCTOR TOLD US CAN YOU PLEASE FIND OUT AND NOT GO BACK AND FORTH WITH ME!" Then she replied "Well I have other people I have to take care of here just call me back". My mother fed up with this nasty and rude receptionist just made an appointment to to satisfy her even though she was totally bullying my mother on the phone and not respecting what the doctor had said to my grandmother about not needing an appointment. I want to reiterate that Dr. Gow is amazing and highly recommended. This staff member however is a horrible representation of this place she causes undue stress and is completely inattentive to any requests expressed over the phone. She needs a personality check or needs to be terminated. It's completely unacceptable how she treats patients over the phone and I can imagine how much worse it would be of how she treats patients in the office face to face. If the business sees this review please look into this staff member. Your business shouldn't suffer from one inept staff member who seems to be devoid of all human kindness. Also want to say that even though this is posted on 04/01/2025 this is NOT an April Fools joke. I wish it was because of how ridiculous this receptionist was acting.

The Jorgenson's are very good. The Help is not. Especially a few of the P.A.'s Never got straight…read moreAnswers to Questions. They need to be more forthcoming.