Albert was knowledgeable, prompt, friendly, and did everything we asked for and then some!…read moreI would happily recommend their services and really appreciate the help!!

We had a sewer drain issue that my 50ft manual feed snake would not clear. Since purchasing the…read morehouse 32 years ago the only cleanout I knew of was 2" cast iron outside wall at the origin point of the drain system at the kitchen. I talked with several plumbing companies, most them wanted to re-attempt snaking, which I had already done twice with no result. If that didn't work then they would use the hydro jet high-pressure washer to attempt to clear. Our house being 60+ years old I did not want to risk the hydro-jetting, which could severely damage the piping under the slab, until the line was cleared. What I really needed was to know if I had a cleanout on the main sewer line where it exits the house and those companies wanted a additional large sum of money to use a camera with a locating sensor only after the line was cleared and flowing. We had used Mr Rooter in the past (before purchasing the 50' snake machine) so I called and asked them to have their most experienced tech call me. Albert called me back, he actually still had me as a contact in his phone after many years, and we discussed the situation and decided on a plan. Albert came out and used his camera and locator from the main roof vent to locate the blockage and where the main line exited the house. They tried the longest snake machine they could lift on the roof but it would not reach the blockage. Since they could not clear the blockage Albert said there was a 30 day warranty on the callout and that if I could find the existing cleanout or dig the line out and install one, he would come back and re-run the snake from there and clear it. I found the cleanout and Albert came back, ran the snake and cleared the blockage and ran his camera thru the lines to make sure it was clear and had no damage or remaining issues. Albert is very knowledgeable and friendly, explained things well and is a very skilled camera technician, the charges were reasonable and fair. Overall a fantastic experience and will continue to use Mr Rooter if problems arise again!

We discovered the water heater leaked in the middle of the night. Franks sent Mr Smith out that…read moremorning. We considered going tankless and Mr Smith explained what would be needed and answered our questions. We ultimately replaced our 9yo water heater with a similar one. It was installed the same day. We were very grateful to Mr Smith for taking such good care of us. He also set up the city inspection.

Roy showed up and was friendly, professional and knew exactly how to solve the problem. He took…read morecare of a problem I had been trying to solve for the past three days, and it only took him about a half hour. I would definitely call him again if I have plumbing problems.

Great experience with DR Potts Plumbing! Professional, friendly, and reasonable rates. Highly…read morerecommend!

Reasonably priced. I asked for a quote and received one back within the hour. Dan's workmanship is…read moreas professional as they come. I'll definitely use his services again on my other homes.

I contacted Jasper's Plumbing for a second opinion after another plumbing company performed a…read morecamera inspection and claimed we had three broken sewer lines under our slab, with 75% blockage from tree roots from the exterior line to the city main. Their estimate--if I handled the slab demo myself--was $17,500 just to reinstall pipe, without backfill. They would not release the camera footage. After speaking with a general contractor, I was facing a projected $50-75k total cost and being displaced from our home for 5-9 months. Understandably stressed, I called Jasper's and explained the situation to Mitch, requesting a second opinion. They came out the very next day and performed a full camera inspection. What they found was completely different: no tree roots, no broken lines, no disintegration--just two minor low spots (gulleys) in the line. Importantly, they explained this was not an emergency and did not require immediate repair. Jasper's took the time to walk us through multiple honest options, including: -Leaving the line as-is with no immediate action -Addressing the low spots as preventative maintenance -Replacing only the cast iron sections beneath areas we're already remodeling (kitchen, bathrooms, laundry) As a comparison, they quoted $750 to replace the full section under one bathroom (including P-traps) once demolition is complete--a fraction of the original quote. They also explained that if full replacement were ever needed, they could bore under the house and access connection points without tearing up floors or displacing us until we were ready. The emotional relief was overwhelming. The fear and anxiety caused by the first company were immense--I was up at 3 AM searching for alternatives when I found Jasper's mentioned on a Reddit forum. I submitted an inquiry through their website at 4 AM and received a call back as soon as business opened. They were onsite the next day. I cannot express how grateful I am to work with an honest, knowledgeable, and transparent company. Huge thanks to Mitch, Joe, and Cash for showing up promptly, conducting a thorough inspection, and clearly explaining every option--without pressure or scare tactics. If you take anything from this review: always get a second opinion and be present during inspections. Jasper's Plumbing restored my faith that trustworthy contractors still exist. Highly, highly recommend.

it was a good experience. Boston was very professional. Very informative and helpful.read more

Denny from Hall's Heating & Air. Denny is a dedicated HVAC Service Technician with a strong work…read moreethic and a passion for learning. Denny did an excellent job taking care of our A/C syste. He went above and beyond to answer all of our question. Keep up the great attitude and professionalism sir. Call their office for any questions: (806) 669-2437

Brandon did an excellent job with my air conditioner tune up. He throughly explained everything and…read moremade recommendations for the things that needed done.

Greg, it took me 2 minutes and 26 seconds to hook the hose back up. Your "tech" wanted me to…read morereschedule for another time because he couldn't wait that long? I never asked him to hook it up - I was moving it myself when he abandoned his potential customer... And you got it! I guarantee neither me or anyone else I know will be contacting Biggs for your service (or lack thereof) again!

Greg, my review is 100% accurate. I never called you an idiot. I said you spoke to me like I was an…read moreidiot. You weren't even mildly interested in helping me or taking the job. You DID tell me you'd be by at 9. I didn't call you because why would I want to speak to someone who treats potential customers poorly. Usually I only post reviews for OUTSTANDING service or to warn others for POOR service. Yup, I hung up on you. I get to tell people of how your business performed. Calling me to ask me to take my review down doesn't work. What did you think you were going to do to make it better?? I already hired someone else who is doing a GREAT job. It's creepy that you were counting my friends. Move on, dude. You were awful. And you know it.