The plumber arrived late for appointment. He did not seem very knowledgeable. He kept muttering to…read morehimself and also kept repeating everything he said to me. I had a leaky shower faucet. He looked at the leak and went to Association office of my condo building to request a water shut off to change a cartridge. He was told the shut off would have to be scheduled. He came back to remove cover to see if I had a shut off by the cartridge. I did not. Even though I did not have a shut off he decided to remove the cartridge anyway, but was unable to turn it. Then he said if he was able to remove the cartridge everything would get quite wet because the water wasn't able to be shut off. Then he said he didn't want to get wet and would not try to remove the cartridge. He told me that he would have to return in 3-5 days when the water shut off to my tier could be scheduled. Since he could not remove the cartridge he decided that it was on too tight. He told me I would have to soak rags in vinegar and wrap them around the cartridge and keep rags wet until he returned. He told me if I didn't do this that he might have to go into the wall in the hallway to get to the cartridge. I told them that he would have to get permission from the Association to do something so drastic. The Association told him no. Then before he left he told me to keep the bathroom door closed and leave the ceiling fan on until he returned in 3-5 days. He closed the door. I told him that I had the fan on but wasn't sure it was even working. He did not check the fan and closed the door. When he left, he left muddy boot prints from my bathroom all the way to my front door. When I responded to the ad on Yelp the price to come out was quoted as $69.99 to come out. When he replied to my email he changed the price and said it would be $39.99, but before he left he changed the price again to $69.99. I am a disabled senior citizen dealing with a stranger in my unit and was afraid to question him. I notified his company about the mess he made and they said they had no one to clean it up except him. I told them I did not want him coming back at all because I didn't trust him. I also talked to Association office and we decided he was not competent and that he should not return. I hired a different plumber to come and look at the faucet. They came and found the bathroom door closed and asked me why it was closed. I told them that Preferred Plumbing closed the door. When the door was opened my entire bathroom was dripping water - from the ceiling, down the walls, dripping from the light fixtures and my medicine cabinet. All of the knobs on both my medicine cabinet and my vanity were corroded from the dripping water. The paint was pealing off some of the walls and bubbling up on others. The stain on my medicine cabinet was also peeling off. The floor was so wet I had to put towels down so this plumber could have access to the leaky faucet. Even though I had told Grant that I didn't believe the fan was working, he never checked it before he closed the door. The light fixture was blinking off and on. The new plumber told me that the water probably got into the walls and may have shorted out the wires. Even the floor tiles were coming up. The bathroom door was so distorted from the excessive water it had absorbed it had to be forced to open it all the way. I have been back and forth with Preferred Plumbing explaining the discrepancy in the pricing and the amount of damages Grant caused by closing the door, but they decided that Grant was not at fault. They also refused to adjust the pricing even though I sent them a copy of the email that Grant sent to me quoting the price as $39.99. When the new plumber came he had no problems removing the cartridge even though I had been unable to apply the vinegar soaked rags that Grant insisted were necessary. I would not recomend Grant or Preferred Plumbing to anyone. They changed the pricing and caused a lot of damage to my bathroom. They accepted no responsibility for the price changes Grant made and refused to take responsibility for any of the damages that Grant caused by closing the bathroom door without checking to see if the fan was working even though I told Grant that I did not believe it was working.

They responded to my yelp message within 30 minutes on a weekend and I had a window the next day…read morefor them to come and replace my water heater. They arrived early (texted ahead of time) and within 2 hours on a Saturday, my house was back up and running with hot water! I appreciate their quick response and availability!

Recently hired them to swap out my old Sump Pump + resealed the pit lid with silicone caulk as I…read morealso have a Radon Mitigation System. Petr was responsive to my inquiry via Yelp and Jason, the plumber who came out was such a nice guy and he did a great job with swapping out and re-sealing the pit lid. The first sump pump that was installed unfortunately had an issue with the lighted plug but they came back out to replace it so it's all good now. I highly recommend Jason to anyone looking for a plumber - he's really one of the nicest plumbers I've met and he'd clearly and patiently answer any questions you may have. Their quote was also competitive. I'd definitely be calling them in the future for my plumbing needs! P.S. if you're unable to reach them at their phone/office number, try messaging them via Yelp. I didn't really have much luck when calling their number but they're always responsive via Yelp/text and would call you back as well.

Great service with minimal wait time,highly recommended. Had…read more3 separate issues and they took care of everything in one visit.

They responded promptly and finished the job--snaking out my clogged floor drain-- at a fair price…read more Gonzalo was friendly.

Jeromy was ultra knowledgeable and gave excellent recommendations that we needed! Scheduling was…read moreeasy and dependable; outstanding communications made it perfect. The guys were careful moving large heavy furnaces through our narrow hallway. At the completion, the furnace room was spic and span cleaned up, a nice treat. We also subscribed to their economical maintenance package, which will make our lives purr along in the future. Thank you Jeromy and Angel!

No Bull Shit Here! They did a terrible job and ripped me off…read morethe drains are clogged after spending $1000.00. They serviced the home but did not penetrate the blockage, so after installing the plumbing fixtures we later found out the drainage is not right! Shame on them for not coming back to take care of the problem just because it went past the time frame. Sincerely Andreas

This business will bother you relentlessly after they have been informed that no longer need their…read moreservices. So much so that you will have to block their number.

Wonderful honest plumbing company. Saved me thousands of dollars as another company told me I had…read morea broken underground sewer pipe under my carport which would have had to be demolished to get to and repair. Tony and his crew fixed the problem within a couple of hours and the pipe was not broke as the first company stated. Highly recommend this company!

I would give 10 stars if I could. Called in for a my mainline sewage line being backed up, and Tony…read moreand his crew were here within 30 mins. Super friendly dudes, found the issue and handled it and we were good to go. I would hand out some raises if I were the boss over there. Thank you guys so much!

We hired Keeley's to descale our cast iron sewer line based on a camera inspection and video they…read morehad performed on a previous visit. That analysis had revealed considerable buildup in our line for its entire length. Technicians Alan and Tommy did an outstanding job. They arrived promptly as scheduled, descaled the entire line from the cleanout to the village connection at the street, and cleaned up completely. The job was performed within the 2 hour estimate at a quite reasonable cost considering the age of the pipes (43 years) and their condition. I strongly recommend this plumbing service. Their technicians are consummate professionals.

Called on a Saturday, left a message and the sump pump was scheduled and installed on Monday!…read more Great communication, service and courtesy! The technician answered a bunch of non related questions for me too! Got much more than I originally asked for. Why would anyone use anyone else? My go to plumbing service for all my future needs!

Alex, a headstrong young man with a tender ego, came out to open our sewer line. I told him three…read moretimes that the blockage was between the outside clean-out and the house. I offered to open the inside clean-out and show him the roots in the pipe. He proceeded to rod the sewer out to the street and only gave a cursory effort to rod toward the house, which didn't get any of the roots. He then told me to come into the house to access the line from the inside would be an extra $495! I told him that was ridiculous. He wasn't happy about that, saying, "I'm not here to argue with you." Then the bill he presented was $50 more than my wife told me it would be. Our mistake. I scrounged the money together, they insist on cash, and paid him, letting him know that had I known the price would be that high, I would have shopped around, to which he replied: "Why are you treating me like this?" So, I had paid them for nothing! I then made myself a tool out of a pole-saw blade and a stick and went into the in-house clean-out and removed a pile of roots, a dirty, nasty, job I didn't want to do. I sent the pics to his boss, who said he would look into it.... $275 lesson learned. I won't ever be calling them again.

Over the past few years, whenever I've had plumbing concerns, AHS has dispatched Patrick Murphy to…read moremy home. Vince is always very personable, professional, and knowledgeable. He quickly located the issue, submitted a ticket for the necessary parts, and returned the next day to complete the repair. Kudos to you, Vince! Thank you for being flexible with scheduling windows and for your quick response and excellent service. You're appreciated.

I can't say enough good things about Joe and Boss Plumbing. We've used his services multiple times…read morein the past few years -- he has always given great advice with a true, "no pressure" approach with customers. When we've chosen to use his services, Joe performs high quality work at a fair price. Our most recent issue was an old jetted bathtub that started leaking. As always, he gave us advice for triage and made time to see us right away. He quickly diagnosed the plumbing issue and was able to resolve it, as well as some associated carpentry work, for us in the same day. I wish I could find someone as consistently reliable, trustworthy, and effective in all the other trades. If you have a plumbing service issue, then you NEED to call Joe and Boss Plumbing.

Joe was terrific in resolving a few plumbing items in our home. He is transparent, honest, and…read morelooks out for customers' best interests. He is an expert, friendly, and extremely responsive.