The plumber arrived late for appointment. He did not seem very knowledgeable. He kept muttering to himself and also kept repeating everything he said to me. I had a leaky shower faucet. He looked at the leak and went to Association office of my condo building to request a water shut off to change a cartridge. He was told the shut off would have to be scheduled. He came back to remove cover to see if I had a shut off by the cartridge. I did not. Even though I did not have a shut off he decided to remove the cartridge anyway, but was unable to turn it. Then he said if he was able to remove the cartridge everything would get quite wet because the water wasn't able to be shut off. Then he said he didn't want to get wet and would not try to remove the cartridge. He told me that he would have to return in 3-5 days when the water shut off to my tier could be scheduled. Since he could not remove the cartridge he decided that it was on too tight. He told me I would have to soak rags in vinegar and wrap them around the cartridge and keep rags wet until he returned. He told me if I didn't do this that he might have to go into the wall in the hallway to get to the cartridge. I told them that he would have to get permission from the Association to do something so drastic. The Association told him no. Then before he left he told me to keep the bathroom door closed and leave the ceiling fan on until he returned in 3-5 days. He closed the door. I told him that I had the fan on but wasn't sure it was even working. He did not check the fan and closed the door. When he left, he left muddy boot prints from my bathroom all the way to my front door. When I responded to the ad on Yelp the price to come out was quoted as $69.99 to come out. When he replied to my email he changed the price and said it would be $39.99, but before he left he changed the price again to $69.99. I am a disabled senior citizen dealing with a stranger in my unit and was afraid to question him. I notified his company about the mess he made and they said they had no one to clean it up except him. I told them I did not want him coming back at all because I didn't trust him. I also talked to Association office and we decided he was not competent and that he should not return. I hired a different plumber to come and look at the faucet. They came and found the bathroom door closed and asked me why it was closed. I told them that Preferred Plumbing closed the door. When the door was opened my entire bathroom was dripping water - from the ceiling, down the walls, dripping from the light fixtures and my medicine cabinet. All of the knobs on both my medicine cabinet and my vanity were corroded from the dripping water. The paint was pealing off some of the walls and bubbling up on others. The stain on my medicine cabinet was also peeling off. The floor was so wet I had to put towels down so this plumber could have access to the leaky faucet. Even though I had told Grant that I didn't believe the fan was working, he never checked it before he closed the door. The light fixture was blinking off and on. The new plumber told me that the water probably got into the walls and may have shorted out the wires. Even the floor tiles were coming up. The bathroom door was so distorted from the excessive water it had absorbed it had to be forced to open it all the way. I have been back and forth with Preferred Plumbing explaining the discrepancy in the pricing and the amount of damages Grant caused by closing the door, but they decided that Grant was not at fault. They also refused to adjust the pricing even though I sent them a copy of the email that Grant sent to me quoting the price as $39.99. When the new plumber came he had no problems removing the cartridge even though I had been unable to apply the vinegar soaked rags that Grant insisted were necessary. I would not recomend Grant or Preferred Plumbing to anyone. They changed the pricing and caused a lot of damage to my bathroom. They accepted no responsibility for the price changes Grant made and refused to take responsibility for any of the damages that Grant caused by closing the bathroom door without checking to see if the fan was working even though I told Grant that I did not believe it was working. read more

They responded to my yelp message within 30 minutes on a weekend and I had a window the next day for them to come and replace my water heater. They arrived early (texted ahead of time) and within 2 hours on a Saturday, my house was back up and running with hot water! I appreciate their quick response and availability! read more

Grant is a professional who operates his business with integrity and a strong customer focus. He has helped me with several issues over the years, ranging from a leaky faucet to replacing a garbage disposal unit that was at the end of it's life. He's always punctual, works to understand exactly what the problem is I am having, and suggests several options for me to choose from on how to fix the problem at a fair price. I would strongly recommend his services in the Lombard area. With the recent boom in Private Equity-owned combination HVAC, Plumbing, and Electrical companies in the area, you'll not find a better run locally owned plumber. read more

I had an issue with a leaking toilet bowl, and during the inspection they realized the bowl itself was cracked. They explained the problem clearly and replaced it on the spot. The plumbers were helpful and professional, and made the whole process fast and smooth read more

Preferred Professional Plumbing is highly recommended! I called late afternoon and Grant and his crew were out the next morning to repair my failed sewer. They replaced the sewer proficiently and at a reasonable price. I would not hesitate to call on them again for any plumbing needs. read more

See all

Grant installed two new tandem water heaters to repair a mess that scammers had left from previous work. He had a lot to repipe and realign based on the previous unqualified workmen. Did a great job, able to accommodate my job within a couple of days from my request, and everything's working great. He is licensed plumber in Iliinois - I verified after being lied to by previous workmen! read more

Woman who just answered the phone was so rude and condescending that I was left speechless. Apparently she's not capable of answering a simple question in a professional manner. You just lost a customer and $$$$ for the company. read more

I hired Preferred Plumbing to replace an outside hose bib and shutoff valve that were leaking. I called them on Sunday, and they responded by telephone 15 minutes later. It wasn't an emergency, but they arrived the next day. They completed the work in a competent, efficient manner. Grant is an excellent plumber. Their work was neat and they cleaned up afterwards. They were courteous, friendly and customer service oriented. read more

See all

The team has both replaced my broken sump pump, as well as installed two premium bidet toilets. The toilet install, in Elmhurst, required moving water lines behind finished drywall. They did excellent work, were on time and in budget. Would highly recommend. read more

Preferred Professional Plumbing - Installed toilet. - Plumbing Near Me

I contacted Preferred Professional Plumbing after waking up to dirt in my shower and two toilets that would not flush. I also had a slight smell coming from my laundry drain. Not taking any chances, I submitted a service request through Yelp. The manager messaged me back. Their service call was the cheapest and they were also able to get someone out to me within 3 hours. Nicolas (2 year apprentice) and Grant (17 years licensed) came out. They greeted me at the door, shook my hand, and requested permission to enter my home. Grant was hilarious. After fixing my outside clog (see attached videos), they also unclogged my bathroom draining by cleaning it, and most importantly Grant worked some magic and got my shower pressure to be TWICE good. That alone was worth the visit. I hope I don't have to see these guys any time soon, but if so, I highly recommend their service. read more

Very friendly and knowledgeable. Someone came out right away to resolve an issue with my kitchen sink faucet. I really appreciated that they took the time to respond to my call and schedule the repair just before the Fourth of July holiday. read more

Grant did a great job, was friendly and polite. He knew what he was doing and the team communicated well and quickly. If I need a plumber again I'll be calling them read more

Efficient and cost effective. I was able to have our kitchen sink drain (64 feet in!) cleared the same day, on a Saturday, with no extra charge and completed within an hour. Grant is friendly and knowledgeable and I have referred them to family and friends who have had issues with other plumbing companies. read more

Grant stopped by a day before scheduled visit towards end of day. Yes, closer to their home/office but still appreciate the resolve to come sooner. He took time to try to replicate original issue, which he was not able to; he continued to go down possible other issues. Eventually it was backup drain. He rodded it for the night which took care of the issue. Not the cheapest service but they know their work. read more

I was worried about one issue - a possible difficult pipe problem. When they came out they did so quickly, and not only figured out where and what the problem is, but also noticed that my boiler's controller is leaking gas. The smell was always there (new house, lived there less than 6 months), but it was faint enough I couldn't recognize what it is (never smelled it before). I had two other plumbers open the same closet in other visits over this time and no one paid attention to it. They explained my options for both of my issues, and were honest and clear about the urgency levels of each issue, which helped me make informed choices. They even took on calling the warranty phone line for replacement parts for me. They unclogged the problem that originally brought me here, recently made the repair to the boiler(smell and the scare is gone, yay!), and corrected an improper main line connection that came up in the pre-inspection, so now I have easy to turn valves in vase of an emergency. Quick quality work For those concerned about pricing I definitely heard cheaper from some, but it left me unsure about the quality before - The plumbers coming out for this company were friendly, attentive, and did quality work. read more

Grant and his guys are amazing! They have now been to our house at least 2 different times for different reasons. They are always reachable and really are available for plumbing emergencies. I would highly recommend this company. We will be using them again for our future plumbing needs. Their work is impeccable and reliable. If you need a plumbing company this is the right one for sure! read more

Preferred showed up on time and did a thorough inspection of all my plumbing and their pricing is fair.

I found water marks on my first floor ceiling. For inspection and probably plumbing service I send out request for quotes. Preferred Professional Plumbing responded timely and sent Grunt and Nicholas the next day. Grunt has 15 years of experience and Nicholas is helpful to cooperate with him. Grunt quickly diagnosed the issue ~leakage from the shower drainage and explained the solution ~cut a small area of the ceiling drywall and replace a better quality drainage. We agreed on a reasonable price and they started to work right away. In 2 hours the job was done efficiently and the affected place was cleaned up. I was satisfied with their work and won't be hesitated to recommend them if anyone needs help for plumbing services. read more

This is the third time we've used Preferred Professional Plumbing in the last couple months. First, Grant and his assistant came out to replace our hose bib, the part that provides water to an outside spigot. While they were on that visit, I mentioned we'd need to buy a new kitchen faucet. He took a look and suggested we call Moen and ask for a warranty replacement. That saved us from buying a $300 faucet. He came out the following week and installed the new faucet. Both of those visits were great. Then last Friday, our 75-gallon water heater died. I called Grant, and he said he'd be able to get out the next day to replace it with either a new tank, or a tankless model. We opted for the tankless one for unlimited hot water. He again showed up on time and got us hot water with some temporary connections... you never realize how much you miss hot water until you don't have it. He came back twice more to run all the permanent water, gas, and air lines. He's a real artist with piping. I'll attach some pictures so you can see how neat and tidy the installation is. I heartily endorse Grant and Preferred Professional Plumbing if you want a job done right! read more

See all

I am so lucky they came the same day. I started the service request online last night and they came this morning. They were prompt, friendly,neat , and professional. I will definitely use and recommend them in the future. read more

Grant stopped out and did a great inspection of our home. I was expecting him just to look at the service we called about (hot water valve under sink needed to be replaced) but did a full inspection of our plumbing in our new home. Helped us learn more about our setup which was great for someone new to home ownership. Did good work and prices were reasonable. read more

When visiting my elderly parents (father is disabled), I noticed they had a lot of issues with their toilets as well as difficulty operating the bathroom faucet. I did a YELP search and am glad I found Preferred Professional Plumbing. Prior to their arrival, I bought 2 toilets at the local big box hardware store. Grant and Nicholas arrived and installed 2 extra height toilets and a replacement bathroom faucet - both critical to help with my father's disability. They spent a significant amount of time explaining things to me, assisted with bringing the very heavy toilets up to the bathrooms, discarded all trash and left the place clean, and most importantly, successfully installed everything I needed. They were also very flexible and understanding when I had to run back and forth to the store as one of the toilets was broken out of the box and needed to be swapped. I wouldn't hesitate to use Preferred Professional Plumbing again. They were there for my parents and I when we needed them. Thank you so much. read more

They will collect your personal data for a quote, just to later say that it's $60+ to for them to just come over.

Went to my mom's on a Saturday and called Preferred after trying a couple local places. Came out in an hour and quickly assessed the situation. Cleaned out the pipes in the kitchen and the clean out in the basement drain. Grant was very professional and did a great job walking through the situation and walking through options. Stayed an extra hour on a Saturday and got the job done. read more

The guys were great! They diagnosed our problem swiftly and the repair was a matter of minutes. Very professional and super friendly. They even offered to look at anything other issues we had. I will definitely use you guys again! Thank you! read more

Book them now! Professional, thorough, and honest. Grant and Jeremy were amazing. Will definitely be booking again.

They were timely and that's the best we will say. Cost to replace a gasket at bottom of toilet tank was $370 or so and it took them less than 10 minutes. Price to put on a new 3/4 Insinkerator quoted at $800+ which we passed on. Getting it done by Home Depot for less than half that amount. The two guys spent most of the hour talking, talking, talking at us and one guy kept looking in the mirror at his hair. Felt like they were trying to convince two dumb women to spend way more money than is necessary. I figure they thought they had us fooled, but we only did the toilet because it was leaking. All the other work is going to be done by Home Depot. I wouldn't use this company if you have price considerations and no, this wasn't emergency pricing, nor were their parts a better quality. Rip off. read more

Great service on a Saturday afternoon and evening. Grant and Nicholas did a great job figuring out what needed to be done, replacing multiple pieces that were a problem, and even made suggestions for future work -- not in a haggling way but in an informative way for the obstacles the space creates. read more

Outstanding service. Called at 8:30am and they were at my house by 10:30. Prompt, courteous, and great people to deal with.

Grant was efficient and professional. He designed a solution to install a tricky potty training toilet seat for my 2 year old. Very thankful to have this in place. read more

Quick responses, thorough explanations, transparent and fair pricing, top tier work! I would recommend Preferred Professional Plumbing to anyone in the market. read more

I recently had the pleasure of hiring plumbers Preferred Professional Plumbing to install a new gas valve in my home, and I am extemely satisfied with the service they provided. The techinican was nice)00) We exchanged numbers and I think next time I will hire him again if there are problems)))) read more

Two professional plumbers showed up within three hours, gave me an estimate on-the-spot, and finished the job within three hours. And it worked! Further, I asked for an alternate estimate for a shortcut, and they gave it; I chose their original as better than my alternate. read more

Called Grant and his team Saturday afternoon at like 4:30PM after another plumbing company stood us up 2 days in a row. Grant and his partner showed up within an hour (seriously, on a Saturday afternoon)!! I was ecstatic. They diagnosed the issue quickly and were ready to repair the issue right away, but we wouldn't be home for the whole time they needed to fix the issue. But they're coming back Monday to fix the issue for us! I'll update again once the work is complete, but I'm seriously so impressed with their responsiveness and transparency of the issue. read more

Grant was super responsive and quickly scheduled repair and installation of our garbage disposal. Everything was done well and to code.

I called PPPlumbing to replace my water heater. They were able to get here and fix it the next day, and Grant and Nicholas were very professional and courteous.. Grant explained what needed to be done and what was optional along with the price for each item. I recommend PPPlumbing unconditionally. Kevin read more

Super great experience. We had three leaking fittings replaced. Called and they came out the next day, and worked around our schedule. Super knowledgeable and high quality work. read more

I had a great experience with Preferred Professional Plumbing. Grant and Nicholas came out same day to look at my kitchen sink drain. They plunged it for me and asked if there was anything else I needed. I had been planning to have the ice maker in my freezer hooked up and they agreed to do that while they were here and I only had to pay the service call the one time! Their work on the ice maker fittings in the wall looks great and is still bone dry several weeks later. I will be calling them again. read more

Had several plumbing issues that needed attention including one larger job involving garden hose piping that needed replacing and relocation of hose bib. Something I would definitely not feel comfortable doing myself, I requested quotes from several businesses and felt the most comfortable with a response from Grant. Him and his partner Nicholas came out for an estimate and were straightforward about tackling the job in the least invasive way possible. Pricing was very reasonable and they got to work right away. A few hours later they had finished, cleaned the spaces they had worked in and offered some suggestions for improving my home's plumbing system. Will not hesitate to reach out in the future should the need arise. Thank you gentlemen for your good work. read more

Very responsive, easy to work with, communicated well and got the jobs done correctly. Highly recommend