Extremely frustrating experience from start to finish. The garage door they installed was not configured correctly for the design of our home. The window section that was supposed to be fully visible ended up partially hidden behind the wall/header, making the final result look completely wrong compared to what was expected. What made the situation much worse was the way the company handled it afterward. After installation, I contacted them many times asking them to fix the issue. For weeks I kept getting promises that someone would come out "next week" or "soon," but nobody showed up. Eventually they stopped responding altogether and even blocked communication. Only after I mentioned filing a complaint with the CSLB did they suddenly respond again -- nearly 3 months after the original install. Then the process dragged on for another month with more delays and promises before they finally came back. They replaced one section of the door, which improved the appearance slightly, but the installation is STILL not correct and the design issue was never fully resolved. The most shocking part was being told that I would now have to PAY EXTRA for them to properly finish correcting their own mistake. At this point I've spent months chasing this company after already paying them in full. My biggest advice to anyone considering hiring them: do not release final payment until every detail is 100% complete and inspected carefully. Once they had full payment, getting support became incredibly difficult. Very disappointing experience overall. read more

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Thru Yelp, Roy got in touch with me as my garage door was off the tracks, wires off the pulleys, and tracks were bent. Missed Roy on his first visit but his persistence helped me to ask him to come out another time. Roy and his crew came back the very next day after the quotation day to install. Basically within 2 days, I have a brand new door that works. What more can one ask for? Oh, yes, Roy was able to work with me on the price. Extra kudos! read more

Imagine coming home from work and pushing the button and your garage door doesn't open. That was my problem and it's the last thing I needed after a long day of working. To Yelp I went! Roy was the first one to respond after I sent the repair request. He said, he could be here within an hour and he did! Our cables had snapped and he gave us a fair quote. All was done and our garage is as good as new! Super grateful for his fast service and thorough completion of getting our door back in working condition! read more

High Touch Garage Door Service - Garage Door Services Near Me - Sherman Oaks, California

Excellent and professional service! My garage door was stuck midway and I had a specific door type Wayne-Dalton which is difficult to fix. I found them through Yelp and they are very responsive. Roy contacted me right away and was able to come over within the hour for free diagnostics and estimate. They did a really good job at fixing my garage door. It used to make a loud thump before and now after fixing, everything is so smooth and quiet. Works were done within 1 hour and they charge a reasonable price. I will definitely recommend to my friends and family. read more

Liars. Gave me a price, we agreed on it, after work was done tries to hike up the price to over 200% from $500 to $1180 I post a review, owner reaches out "hey we're gonna refund you etc etc " Lied and said the springs he installed "aren't regular springs" and sent me a link to "gold springs" which just seems like a fake page, and upon checking the actual springs the installed, they weren't those. It's over a month and no refund yet. Stay far away from these dishonest people. read more

High Touch Garage Door Service - Garage Door Services Near Me - Sherman Oaks, California

Roy was professional, prompt and extremely quick to replace the broken spring in the garage door. He arrived on time and fixed the issue within 15 minutes. He gave a few options based on how much things that could be done. Overall value was great. I would recommend him. He also gave a 1 year warranty for the replacement if anything goes wrong with it. read more

High Touch Garage Door Service - Before (broken spring) - Garage Door Services Near Me - Sherman Oaks, California

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Woke up this morning and my garage door opened a few feet and cable snapped and my door got stuck. Would not go up or down any further so I was stuck. Did a yelp request and Roy called me immediately and told me he was able to come out to inspect what went wrong and diagnose. When he got here it was straight forward and got my door fixed in 20 minutes. Great professional work. read more

High Touch Garage Door Service - Garage Door Services Near Me - Sherman Oaks, California

Quoted me $149 to program 3 brand-new garage door openers. That was fine--until they showed up and suddenly it became a "very, very complicated system," now $129 per opener... so about $400 total. Apparently it's incredibly difficult... unless you're my 13-year-old son, who figured it out in 10 minutes. But no worries--they got another wasted visit out of it and another chance to practice their "this is very complicated, please pay me much more" performance. read more

I called High Touch Garage and Roy responded in one hour. I needed to replace my whole a garage door system. They had several options on hand. It was all done in an hour. I even was able to compare prices to the internet real-time. Professional work, responsiveness, and prepared to take care of the customer! I highly recommend Roy. read more

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Yuval came out same day. Easy to work with. Identified my issue really quickly why my garage door was scraping against the side. Fixed it an hour or less. Price is reasonable. Great work, thank you! read more

My garage door opener (of 20 or so years) died and needed replacing. Roy was quick to respond. I was able to set up an appointment for the next morning, and he replaced the opener, belt, sensors, and remotes to a new Chamberlain unit. We initially agreed on a price, but he ended up charging a little more because of a couple additional metal pieces that needed to be added to hold up the unit. The claim was that his prices would be better than a company with employees because he was the owner and installer, but the final price ended up the same as another a company with technicians. Overall a good install, fair prices, and he hauled away the old parts to be recycled. Would hire again read more

Great service! Roy explained each step of the process as he did the work. It was an educational experience that I really appreciated. If my garage ever breaks again, I'll be able to fix it myself! But I won't... I'll call Roy. read more

High Touch Garage Door Service - Roy got the job done in under an hour! - Garage Door Services Near Me - Sherman Oaks, California

I got 5 estimates from different companies before Danny showed up and from every one I decided to go with him a really professional and knowledgeable guy nice communication not pushy at all the price was fair highly recommend this business thank you Danny you amazing read more

High Touch Garage Door Service - Garage Door Services Near Me - Sherman Oaks, California

From start to finish, the repair took less than 30 minutes. Roy responded within 5 min of us calling him. His quote was reasonable. He was at my house in 15 minutes. Fixed the door. Serviced it and he didn't try to upsell anything. I highly recommend High Touch Garage Door Service. Ask for Roy! read more

This is a review I don't want to write because I think Roy the owner is nice and does good work. However, I can't remain silent in good conscience. This was the second time I hired him to repair our garage. The first time, he gave me a quote and that is what I paid for. The second time, he gave me a quote and then added an additional $175 fee after having completed the job. Because we are renters, I had to get approval for the original amount he quoted us. And because that additional fee wasn't part of the original quote, the landlord is requiring me to pay it. I reached out to Roy to try to resolve this privately, but he refused. He justified his actions by saying that he didn't charge us for labor, but the fact is that he bundled his labor fee into the cost of the items he purchased and then added a "tax" onto those items. Additionally, the item prices were significantly inflated since he said he didn't charge us for labor. For the brand new Chamberlain garage motor and accessories he chose, I found it online at Home Depot for $539, but it is listed on our receipt for $1000. The center spring he purchased to replace our two old springs shouldn't have been more than $250, but it is listed on our receipt as $750. I wish I had done a little more research before agreeing to his pricing, but I had no reason to doubt him since he did a smaller job for us several months ago and there had been no issue. I do not like to write negative reviews because as an entrepreneur myself, I know the challenges of running a small business. But my husband works two jobs to help our family make ends meet in this very difficult economy, and I would not feel right not speaking up on this issue if it helps prevent someone else from unnecessary charges. read more

Roy is very accessible, came to my house in 1 hour. Actually there were two different other guys came to check last week and all they want is to sell me a new door for over 2k. I have told them I only want to fix it since it's not a severe damage apparently, but the other guys couldn't do it and gone. However, After Roy checked out the problem, he said he can fix it and he did!!!! He also gave me discount and 10 year warranty to ensure it won't have any problem in the future! Amazing! Recommend! read more

I called this afternoon to repair a wheel and bracket that had broken on my garage door. They gave me a window of two hours to come out for a free estimate. Within 10 minutes, the repair person called me that they were on the way. They arrived shortly after that. Their responsiveness was excellent, which I highly value given that my time is limited. The price was very fair. Quality of repair was excellent and the whole thing was done within an hour of my call. read more

Highly recommend Tom! Replacement of opener was completed in less than an hour. Quality equipment and service. Ensured that the opener was fully programmed and even stayed after to ensure the app was connected to the opener for opening/closing the door away from home. Would call Tom again no question. read more

High Touch Garage Door Service - Garage Door Services Near Me - Sherman Oaks, California

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Our tortion spring broke on our garage door, and both of our cars were stuck in the garage. I called a couple of places and they couldn't come out for a day or two. Roy came within a couple of hours and replaced the spring for a reasonable price. We would definitely use them again. Thanks, Roy! read more

BEWARE RESIDENTS. THIS IS A FRAUDULENT COMPANY DISGUISED UNDER DIFFERENT BUISNESS NAMES AND ADDRESS. Look at my screenshots for evidence of the multiple addresses and yelp listings they are claiming. I'm from 626 area code and they are posing as "AnyDay Garage Services" when i called that business front for my garage repair I was routed to High Touch Garage Repairs. 1) This business owner is using fake addresses on all his listings and uses Google Numbers if they call you back. 2) The technician so called "Mike" is misleading and not clear about their pricing. He verbally quoted me $1000 for springs and $300 for labor. At the end of the job, he charged me $3,025. He claimed that it was $1000 per spring which he never was clear about at the beginning when providing the cost for parts. 2) The additional costs he claimed were two drums at $75 each, two cables at $50 each, and $200 for a temporary motor box fix he claimed as the problem. He also coerced me that I would have to pay an extra $200-400 if I used a credit card, so I was forced to pay via Zelle or that I had to go to the bank with him to withdraw cash. He would not leave my proprerty unless I paid him and kept pushing that we needed to go to the bank to get cash otherwise if I had to pay credit card the transaction fees were high. This was all misleading and not transparent. If he had made this all clear from the beginning, I would have gotten other quotes. After he left our garage wasn't working still. I've received quotes from other professionals stating that springs typically cost between $125 and $250. Another technician told me cables should last indefinitely unless visibly damaged, and there's no reason to replace drums unless broken. In addition to the $200 for the "temporary" motor fix, the garage was still not functioning but he took payment and left without resolving the issue. 3) Anyday is a fake business to hide behind their actual business. It's probably because he's going under the disguise as multiple businesses. There are reviews on Yelp about High Touch Garage and they also claim he scammed them on the "Golden Springs". I've been blocked by their number, they have not refunded me and I tried calling back their number but it led me to an automated response from Google. Just watch out residents for this company and know that they are using Google Phone numbers to hide behind their actual identification. Do not allow them to provide you any service, they will be reported to BBB and FTC. Posting on every listing that they have so they stop taking advantage of people and their hard earned money. Especially like the first reviewer, they took advantage of seniors. read more

High Touch Garage Door Service - Business owner - Garage Door Services Near Me - Sherman Oaks, California

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My parents garage door opener gave out and Roy and his team came out the same evening for an estimate. Best pricing hands down. They came on time and did the whole job in less than an hour. Best part is their work comes with 8 year warranty so that's always a plus. Highly recommend reaching out these guys for any garage door needs. read more

These guys were FANTASTIC!! Roy & his team were on time, professional & took care of everything. My new garage door looks AMAZING!! Thanks for doing such a great job. read more

High Touch Garage Door Service - My new BEAUTIFUL garage door. - Garage Door Services Near Me - Sherman Oaks, California

My garage door broke and wouldn't open. He came out the same day and had a replacement opener on his truck and installed it. Good price. And when we couldn't figure out the garage door app, he came out at no extra charge and set it up for us. Highly recommended. read more

Roy was fantastic! He came out and fixed my garage door in less than an hour. He was very detailed, professional, and his prices were extremely reasonable. The whole process was smooth and stress-free. Highly recommend thank you, Roy! read more

I had a great experience hiring High Touch to work on my in-laws home in El Monte. They arrived and were able to do a great job at a reasonable price. I'm saving them on my call list for future needs. read more

Our garage door had been slowly dying. When it finally gave out we contacted High Touch Garage Door. We needed our door working ASAP. We looked on Yelp and were impressed by their reviews. We called HTGD and someone was here in an hour. Dan, our service person, got right to work. He was very thorough in his evaluation of our 20 year old door and all its parts. Dan made sure we understood what it would take to get our door up and running. He explained each step in detail, he wanted to make sure we fully understood what repairs were needed and there were no surprises. We now have a a working door and are very pleased with HTGD and of course, Dan who was most pleasant and efficient and helpful in the repair and upgrading of our garage door. read more

He did not fix the problem and charged $300 for tightening the spring and spray lubricant on rollers. The guy came twice without the knowledge of fixing. I had to try another company to get the garage problem fixed. read more

They did an awesome job, I called them at 3:30 was at my home by 5:00pm. He has installed my door opener by 6:00pm great service.

I was in need of some garage repairs today and lucky for me Roy came and took care of all my problems. He was very knowledgeable, fast, and overall did a phenomenal job. I Highly recommend to anyone that is in need of garage repair or anything garage related to contact. read more

Helped right away. Was on time. Knows his stuff. Overall great service and nice guy. Would recommend.

Timely and professional service. The job was completed quickly and efficiently. I highly recommend working with Roy. He is very knowledgeable and his expertise truly stands out. read more

My garage door was making a terrible squeaking noise. Roy came and fixed the issue quickly.

Roy was on time friendly and professional. He gave me several options to fit my budget. Thank you.

I had a great experience with Roy and how fast he was able to fix my mom's garage door. He was professional, efficient and reasonable with his price. If I ever need a garage door fix or know of someone in need of one, I will be recommending their business! read more

Roy was the person who fixed our garage door. He was very nice. He worked very quick. Everything was excellent. We are very very happy with High Touch Garage Door! Thank you for your service.!!! read more

The guy Mike was great, the price was perfect, the attitudes were perfect, the response for phone calls were answered right away. This was one of the most hassle free job that I have had in a long time! Thank you for the professionalism read more

very quick response, better quote than other companies, great installation, easy to communicate. read more

High Touch Garage Door Service - Garage door and owner - Garage Door Services Near Me - Sherman Oaks, California

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High Touch Garage Doors ripped off 2 senior citizens for 2 garage door springs at $3600.00. I talked to the manager, and he said that the springs where the best in the USA. He also said that he would give me the name and part numbers the next Monday, he never sent them. I researched USA Springs and the highest cost I found for 2 was around $1100.00. Do not used them so you won't get ripped off. Taken Advantage Senior Citizen read more

Working with High Touch Construction was a wonderful experience! I really appreciated Nury and the teams attention to detail throughout the whole Project. Every week I had an update on what was done and what was going to get done for the week ahead. My wife and I were in constant communication with Nury and the whole high touch team which I know a lot of contractors are heard to get a hold of. Thank you for the awesome experience! read more