This review, for obvious reasons, will only affect a small percentage of Yelp readers, but for…read morethem, here it goes. According to state law, when you're applying for your medical certification, you must pick a dispensary first. Unless it's word of mouth, you're going in blind. Fine Fettle was recommended by my medical provider, in which she said that patients had nothing but good things to say. First off, dealing with any part of the state is not the easiest thing to do. The people here went beyond the call to help out with a snafu in my application, ( which was the state's fault, but they wouldn't admit). The following was pre- COVID: After my certification was issued, I went there and was pleasantly greeted by staff members. I was taken into a consolation room, and was educated in the purchase of products. Next we went into the sales floor. Very easy on the eyes type layout. Due to federal regs , you have to purchase with cash. No problem, there's an ATM on the floor. Product selection is fantastic. THC and CBD levels and any info is available. Just a footnote, due to state law (again) product is not sold by its street name, as other states do. Go to the site called terpstreet, which is just for Connecticut, and all the info about that strain is there. The people here are so friendly and helpful, and I've never had a bad experience whatsoever. Now for COVID, it's mandatory that you either order online, or by phone. Doing it online is so easy, that I'll probably keep doing it after COVID precautions are lifted. So in a nutshell, if you're new and need a dispensary, or not fully satisfied with your current one, you're making a good choice selecting Fine Fettle.

I am with the other one-star reviewers. I have been going to this store for about a year and I have…read morenever received good customer service; however, I kept returning because of its convenient location. Well today was the last straw. Convenience be damned, I will drive to another dispensary not operated by Fine Fettle. The staff members are unfriendly, uniformed, and unprofessional.

First time at any dispensary and was welcomed right away. Informative and very helpful for my need.read more

I've ordered delivery from Fine Fettle on occasion and every transaction was a perfect one. On time…read moreand courteous. The products, I mainly purchased different flower varieties but did get a gummy once. While not being the most potent flower I've ever had I've not had a bad experience. The other day I decided to visit the place and see what was going on. Wanted to pickup a couple things anyway. Very clean on the inside. I interacted with I think 3 or 4 people. Being my first time there or to any dispensary so I wasn't sure where to go exactly and they were awesome! Sadly, weed in CT isn't worth the cost recreationally speaking anyway. I'll still give Fine Fettle a visit every now and again.

This place is a complete joke! They are selling moldy snake oil cannabis products to the public…read morehere in Connecticut! The funny thing everyone that works here acts and pretends like they know something about good quality cannabis but they really know diddili squat. The majority of the staff don't even smoke including the managers and then they proceed to tell people how good or bad products are! The older lady manager and young female brunette managers are rude and mean to customers and think they know everything but really they are misinformed and dumb. This business is made up of crooks from the crook owner to the management and lackluster staff..Complete joke of a business like almost all legal Connecticut dispensaries! Save your money people! Don't buy all the trash products they carry here! Grow your own or travel to a nearby state because Connecticut is a joke and the crooks at Venu in Middletown proves that!

Everyone there is so personable and helpful! And they have a drive-thru to boot!! What could be…read morebetter?

prices are in line with CT retail establishments. staff is always friendly, kind, and helpful…read more store is always immaculate. sometimes staffing is light, which can lead to wait times, but you get that everywhere these days. overall they're my number one dispo.

The people have always been friendly and helpful, but it wasnt long when I realized it was…read moredifficult to continue with the same mix of something you liked, but was never the same. Recently, at a sale event, I went to get more and when I got home I realized what had always been 20 count of gummies were now 10. They are slit in half and talk may be its the same but I'm not buying into that. I'm insulted that it wasn't even communicated to me when they had reason to have knowledge that this was a change that a customer might want to ask some questions about. I'm going to try elsewhere and be more observant.

Smoke terminal was awesome and has a huge selection of all things that smoke lol…read more Service was cool and we had a few laughs. Good price for the items nothing beyond what it should be.

The prerolls are actually not bad. I think my biggest issue is with the flower. It don't matter if…read moreyou buy the 20s , 25s or the 30s. They all hit the same and the bud always be dry for some reason. I can't even enjoy my high even if I add grabba it still don't make it better smh. What be the point of paying more if I'm going to get the same high no matter what I buy?!

Absolutely amazing The entire Budtending staff go Way out…read moreof their way to help so very polite and knowledgeable. Being disabled and a medical patient at 69 yrs I appreciate the selection and prices and points Incredible delivery free but as any other delivery I tip. As a baby boomer back in my day things have changed for the best. One last thing the store manager her name is Sabrina and she's the best! the right person for the job. Thank you all my friends at Fine Fettle in Newington with top notch customer service. Pat M.

Very poor selection of high potency flower products in the 1/2 to 1 ounce range…read more They have a wide selection if you are only interested in small amounts (3.5 or 7 grams) but that is to encourage you to spend more money. I usually try fine fettle first , then I shop around after they disappoint me

I'm a disabled senior citizen a new medical marijuana patient in Connecticut…read more My social security check is small so I called curleaf in Manchester to ask some questions,I live in East Hartford. The phone prompt asked me if I would like English or Spanish. So I pushed for English it put me into the queue. The Rep answerd me which location I was looking for ? So I said Manchester Connecticut. The Rep must have been in an Asian country the Rep had a very heavy Indian accent I could barely understand anything he was telling me. Looking for what benefits were available to me it was frustrating to comprehend what the benefits were. Over and over I had to ask for clarification. So I ended the call and called Fine Fettle in Newington and received a totally different experience. Fine Fettle staff answered all my questions and I spoke to someone that was actually in the store. The benefits were much better. As a consumer I can spend my money where I choose so I choose Fine Fettle. Sorry Curaleaf but you folks need to get your customer service fixed. The Rep from Curaleaf was obviously reading from a script and I'm not sure he even understood what he was reading. The delivery from Curaleaf is $150.00 minimum Fine Fettle $100.00 10% discount for seniors and low income the discount would be 15% non stackable. When you have a potential customer who is a senior in a wheelchair looking for answers outsourcing your calls out to an Rep who is extremely difficult to understand just doesn't work. Hopefully this will hit home and they fix this frustrating issue.

Great customer service!! Took time to help me with my card. Always very nice. Easy in and out.read more

Very impressive knowledgeable staff offering great products!!!…read moreAsk about their customer loyalty program to obtain future discounts!

The staff is friendly, and the hours have recently been extended to be more convenient for their…read morecustomers. Fun fact: It was the first Hybrid (Medical and Recreational) Cannabis Dispensary Facility to open in Litchfield County. Located directly off Route 8, they have a consistent inventory, and loyalty program for discounts and perks. I find their commitment to the community through giving back an excellent incentive to use this spot for my go-to recreational cannabis needs. For instance, at the moment they have a perishable food donation drive for the Thanksgiving holiday. They match donations and offer their customers a discount for participating. A win/win for everyone. I recommend checking it out if you are in the area and signing up for the rewards program.