It's a shame that my review has to be the first. I'm not even sure if Yelp is the right place for…read moremedical reviews, but I feel as if honest medical reviews can be life saving. This medical center operates on a sliding-fee scale basis, which is why I chose it. It's also closer to me than some of the other options. I won't divulge all of my personal details, but I went in with a serious concern and seeking serious help. The doctor was absolutely rude, unknowledegable about basic physiology and she ignored what I was telling her COMPLETELY. I was dumbstruck when she suggested I change my shoes and take laxatives to solve a very serious problem. The laxative bit made me laugh because I'm vegan, and I am ALWAYS regular. Sorry for the TMI, but it's true. The rest of the staff here was friendly, but Felicia Young never seems to be able to keep appointments, is late, irritable, unprofessional and downright rude. I did not feel safe, comfortable or like she addressed my medical concerns the way they should have been addressed. I strongly caution against using this clinic unless you have no other options available.

sorry to here that you did not like her as a doctor I think…read moreshe is caring and knowlegable I would recommend her to anyone inclusing my family

I just spent 7 days on 3 West. I have NOTHING negative to say. They took care of me on all shifts,…read morefrom intake to discharge. Even when I went home fell and had to return. This is MY hospital and it should be yours too.

Shadyside hospital is the most unsympathetic hospital on earth I seen animal hospitals more…read moresympathetic my wife's family and I sat in there surgery waiting room for nearly 6 hours waiting on my wife's mom to have a tumor removed from her brain and not one person said a word to not one of us on how she was doing or how the surgery was going I was so upset on how they handled the situation if I could give zero stars I would

East Liberty Family Care Center staff is very caring and the Doctors give excellent careread more

Previously Dr. Wong helped get to the bottom of an underlying problem which was missed by other…read moreDoctors. He's very thorough, yet streamlined in process and costs. Today he was able to help me with a virtual visit. It was so easy, Dr. Wong is great at communicating options and treatment plans, working with you. If you need labs, he'll order them or if you like, email you directly. If you have insurance, and choose to use it for the lab, that's fine. Or he can set you up for a discounted rate! Go see Dr. Wong on ihealth!

Walked in on a Saturday morning, got out with a diagnosis and prescription 30 mins later. Efficient…read moreand affordable! Only minor issue is, you can kinda hear people talking in the doctor's room while you are in the waiting room. Patient's privacy could be better.

Margaret Mass is not a good doctor. She came over one hour late, making excuses without even saying…read moreshe's sorry. She was arrogant and made me feel guilty that I'm upset she's late. She refused to believe me I had a history of low hemoglobin until I found old labs and showed them to her. Only after that she said ok we'll check your Iron. I said you see not just iron is low, I don't feel good and need to check Feritinin too, she said she but I don't think you're insurance so cover that. She was a disappointment and a waste of time. No empathy, I never came back so she lost a client so easily.

Great doctors, great intake staff and nurses on site. However- terrible answering service staff. I…read moreunderstand it's COVID - I work with the public and it has made all of our lives difficult and unsteady. My income has been up and down all year, I get it, I do. However, there was no right for the woman to speak now she did. She also hung up on me. If people can't work well with the public they should get a desk job where they don't need to interact with anyone. Besides her, I am always pleased with my visits and services.

Great care for a femur-related issue. Quick healing thanks to pre-surgery infection control and…read morenutrition, and post-surgery nutrition, physical therapy, and good medical advice. Maybe time to remodel the Mens Restroom on 4th floor: and to clean them better and more often! Urine near drain on floor near urinal! Gross! Call one of those 24 hr shower remodeling outfits!

Drs are dismissive, you never get to see your pcp nor responses on the my upmc app. Refuses…read morereferrals to specialists when no Lyme literate drs are available there. Between Shea and the Shadyside ER I was given the wrong treatment for six months . I had endoscopies I had colonoscopies I had ultrasounds both inner and outer I had scans done, it took one trip to UPMC East ER to be diagnosed with Lyme disease. I am now drowning in medical debt Due to how long and how many tests were ran along with the debt from the incorrect treatment

Hard to get a hold of, multiple attempts to return calls, long wait times, routinely mess up…read moreprescriptions. Never get test results.

This office is HORRIBLE! Staff is RUDE. Provider don't place proper orders nor does he dictate his…read moreoffice notes for months. Patient wait weeks for Prior authorizations. They don't return phone calls to patient regarding medical complaints. Issue with medication refills. My grandmother was order to have a sleep study done in Dec 2017-today is 4/25/18-The staff never sent order nor any office notes to sleep lab, who had to cancel the appointment my grandmother had scheduled for tonight after she already waited for 2 months to have testing done. Ruby office staff needs to retire, she just screams at patient's and their family members. My mother waited for 3 weeks to get a Prior authorization for a stress test. I would not recommend ANYONE to this office! Very disappointed with the care of patient for this office!