I'm high on them now after dropping Christmas presents for the last 5 days straight. The employees always happy and helpful and it's clean.

I'm usually impressed by the service here, but today's counterperson was rude and inconsiderate.

In spite of my mediocre "number of stars" review, I'm reluctant to change to another location yet. I don't know what problems the previous reviews had with the employees, I've never had an issue. Whenever I've had a question, they've always been forthcoming to the best of their ability. My only real complain (but a big one) is two-fold; I keep getting mail for someone with the same last name and in spite of my mentioning it several times, I still seem to be getting it. The second (and larger) complaint is some of my mail has not arrived. None of the packages that were larger than the mailbox itself, thankfully, but other mail. Not quite sure what the story is with that yet, but still looking into it. Parking is a craps-shoot as to whether you'll be able to park your car or not; I'd say I'm able to get a spot to park about 50% of the time I stop to check my mail, unless it's after 7pm when they're closed. They say you can arrange for email notifications when you get packages, but I've mentioned it twice to them and so far, no notifications, so I would not and do not count on that service. A previous review by someone indicated the after hours lock combo; that has been resolved and is easily usable if you have the code. A preview indicated that packages are all strung around in a corner where anyone can grab them, this is true. As I commented earlier however, I've never had a problem with any of my "larger than mailbox" packages getting to me, so in spite of this arrangement, I have no real complaints as far as not getting those, so far. To recap; the only reason I might decide to change locations is my in-box mail... I'm missing a few important items, and no idea where they're going to. My current hypothesis is the address, but no specific evidence of this so far so I'm not moving yet until/unless I find out for sure that's it. Would I recommend them? Overall, yes. Competitive prices for the mailboxes, adequate services for the price, they have a copy machine that is available, and they're right next door to a general teriyaki place if you're in the mood. :D read more

They lost a package they were sending to me. It's been reported to the postal inspector and the management really could care less. They claim they gave it to usps carrier after making a tracking number, but post office says the responsibility falls on who had it last ( no scanning or record from usps). People working at the desk seem somewhat irresponsible , or like they could care less, especially those who avoid helping you over the phone and answer the phone by different names as a joke to avoid the responsibly of dealing with customers. Management doesn't really reach out to you if you have a problem they just pass it off to someone else in their office to deal with, that's my experience. They offered me a few dollars refund for the lost package but the contents or the value of it they just shrugged their shoulders and said nothing ...and "would you like an additional 3 months services at our Box?"... No I don't want 3 additional months of bad service and lost mail. I asked for a refund of 3 months and at this point they're still unwilling to give that although they are not providing the service that they contractually promised. I guess they don't realize it's a federal offense to mess with someone's mail and especially to lose mail youre in charge of. read more

Helpful and friendly place for mailbox and shipping supplies and services including UPS drop off!

I have been a customer here for over a year and I would recommend to everyone to find a new place FAST. The first part of my review will pertain to the mailbox portion of their business: 1) packages are not secure. they are left out in the open for anyone to grab at any time. A person could easily walk up, grab a box and be like oh this is mine and the person at the counter wouldnt blink an eye. 2) the code to get in and out of the main door after hours was changed without making sure all residents were informed. They put the notice in your mailbox but how would you see it if you can only get in after hours? 3) hours on the weekend are very limited making it very hard to pick up packages if you work full time. 4) the BIGGEST issue I had that came up MULTIPLE times over the last year was the after-hours access. We picked this place due to the location and the fact that we could get in and out whenever we wanted to, but that has not been the case. The lock on the door rarely works. I have submitted so many complaints to management about this and they never do anything to resolve the issue. This is the main reason I am taking my business elsewhere. If you are a busy person and need to rely on the after-hours access, this is not the place for you. 5) customer service has always been fine, but the follow thru from management is a joke. I have left MANY complaints about the door lock not working and I have NEVER received a call back from management about it. Not once! The next part of my review is about the storage portion: I had a storage unit here for about a year. It is clean, newer. Has a small elevator to get up and down. It is not easy to load big items. This place is mostly for smaller type storage. After hours access is limited to before 10pm. The code for the storage after hours is separate from mailbox so the broken lock does not apply here. read more

My package was supposed to be delivered to Ephrata from this destination. It was mailed out on December 4th. It was delivered back to my doorstep on the 23rd. They didn't refund me or offer me rush delivery. They just put it back in regular mail on December 24th. This was Christmas presents for my elderly mother. read more

Staff has always been super helpful and have often gone above and beyond regular service to track packages that had been labeled by carriers as lost. Prices for mailboxes are reasonable and although hours can be odd, they do have coded entry for boxholders read more

The worst post office I've ever seen. WAY OVER PRICED, and also the staff are disrespectful & completely incompetent to the point of not understanding how to do their very simple job. This lady that was the only person there, and she had closed up shop 15 minutes early yesterday, and told me to come back the next day because they were closed. Today the same woman was there, giving me the same bad attitude. Not only was she completely rude (even though I was very kind to her) but she has NO IDEA how to do INTERNATIONAL SHIPPING!!!! That's one of the few things that her job description entails, and she can't figure out how to type in the address!!!! I handed her the exact information she needed, I was very patient with her, and her attitude didn't change, and she told me to come back another time because she couldn't help me. Not only will I NEVER COME BACK, but I'll be sure to call management and let them know who is running their business!! Don't waste your money or your sanity on this place. read more

NEVER, NEVER, NEVER get a mailbox here! It is soooo hard to change your address, so once you have this one, you'll think twice to change it. But this place is the absolute worst!!! They have the RUDEST employees who can barely say hello when you walk in. Their opening hours are horrible for a mailbox place that's supposed to accept FedEx and UPS and they're not even open when the carriers are trying to deliver. But the WORST of all is that they willy nilly close shop without warning, just scribble a note and post it on the door that they're closed for whatever reason. So, you drive there to get your mail, some might be really time sensitive and they are not open, even though their opening hours suggest it. What a waste of time and energy! And now for a personal example. December 23 I call to ask their opening hours for December 24 because I know I have Xmas presents there but no way of getting there on Dec 23. They say on the phone they'll be open from 10am - noon (which is already RIDICULOUS). So, I get there at 11:45am and it's closed and I have no way to getting to my children's Xmas presents inside. SOOOO FURIOUS!!!!! So, I guess, I'll have to change my address but what a PAIN IN THE ASS that is!!! I am soooo mad!!!! read more