Solid customer service, decent prices, convenient location on Market. No complaints. Came here to set up a business mailbox. Amanda was very helpful and efficient, even let me pick between available mailbox numbers while answering my many questions. 24/7 mailbox access is nice so I can come by whenever I'm in the area - you can even call them in advance to see if mail has arrived. A few nice perks. Straightforward pricing available on their website. Nice little local business. Though it is pretty small and when I stopped by there was only one (visible) person working, so I could see it getting crowded during peak hours. read more

Super easy to pick up. The women was very nice. Would definitely pick up another package from here.

Really good service. They have different services like domestic and international shipping, faxing and lamination.

I sent a USPS Priority Mail envelope on 7/17 around noon and was told it would take 2-3 days to get there. Fine. When I checked the tracking, I noticed that it didn't get to first USPS facility until 7/19 at 1am. Today is 7/22 and it finally arrived at my destination's USPS facility, still not at my destination. I felt this would have been the speed of regular US mail, but that is on USPS. I don't mind the fact Ballard Mailbox charged more than going to the post office for the convenience, but I don't get why this didn't go out on 7/17. I will go to the post office or go to UPS/FedEx store directly in the future. read more

If I could give them zero stars I would. This place sucks!!! I'm a Latino male. Latinos usually have two last names. These idiots refuse to give me my package because my IDs last name was different from the shipment tag. I don't understand why ups utilizes these idiots read more

The management of this business is generally unhelpful, rude, surly and unneighborly. They do not know how to interact with people on a professional level and in general have horrible customer service and conflict resolution skills. Further unsolicited interaction with employees of this establishment yesterday have lowered my stated opinion further. read more

Ballard Mailbox & Shipping Center - Shipping Centers Near Me - Seattle, Washington

I've used this service multiple times over about 5 years to ship mid-size packages including an electronic music mixing board. They have each time taken care to give me the best price and packaging while being warm and friendly. read more

Tried twice to use their services in an attempt to support local small business. Never again.

This is one of the original and best mailbox services of any company that's ever attempted to do this type of service. They are some of the kindest and best professionals in this business. read more

I've been a customer of Ballard Mailbox for several years. Generally speaking, they are good folks, however ... Yesterday I have a very bad encounter with one of the 'part-time' employees named Josi. She was rude, disrespectful, sarcastically sickly sweet, and ultimately did NOT resolve my issue. When I asked to speak with a manager she gave me a name and said to come back when he (one of two he's) was there. However, she couldn't tell me when HE was there. Her response was 'when I'm not here'. I had confirmation from Amazon that a package had been delivered, but she could't find it. Her solution, when I asked how to resolve the problem -- 'wait for my package to arrive'. I posted this statement on the companies Facebook Page. I then got this reply from the employee, NOT the owner of the company. Josi S@@@@@@' "I'm sorry we had a bad interaction but I see this problem everyday, things are constantly mis delivered! After looking around the shop, and tracking your package with you I was still unable to locate it. Which is all I have the power to do!! When these situations occur it takes a little patience and either your package finds it way to the mailbox or we can help you file a claim! I went over this yesterday as well! No apology for her behavior, just excuses. She never told me that they would help me file a claim. Her attitude was what my problem was. She was flippant and rude. This is not the customer service I would expect from a company that is a 'service provider'. I've used PMB mailboxes for many years. Most often they are helpful, but in this instance I felt bullied and belittled. Like my problem wasn't her concern. read more

I love these guys so much. They're incredibly professional and no matter how frazzled I am coming in they figure out quickly the best way to ship, get me a confirmation, and confirm when it is mailed. Dealing with passport and license documents and a move they made everything a lot easier. read more

We are small business who uses mailing services frequently. This store is in our building and for some reason UPS keeps delivering our packages to this store even though we have never requested this. Today I tried to retrieve a package that shows as "delivered" online and the owner of the store tells me he doesn't know where it is and he doesn't have time to look. When I asked why it was being delivered here he told me to "Make sure you tell whoever you ordered from to tell the UPS driver to take it up to your suite." This was a package form Amazon so needless to say that is impossible. When I told the owner there was no way I could do that, he tells me he is "Tired of us complaining about it and from now on he will refuse our packages". Which is actually fine with me because then they will come to our suite. In the meantime, I don't have my package. I have no way to get my package and the owner won't look for it. When I told him I had no choice but to call UPS and complain he answered with "Fine, this is franchise, this isn't UPS, go ahead and complain". Obviously we will no longer be using this business. I hope he will refuse our packages as promised because then they would come to our suite. Anyway, he couldn't have been more rude or unhelpful. read more

I LOVE this place. They are great. A million times better than Sip & Ship (which is a hot mess). I've had a box here for about 2 years and am so sad to give it up because I'm moving to a different neighborhood. I wish they had several locations. The people that work here are great. Especially the girl with dark hair and glasses - so friendly. There is hardly ever a wait. They are very accommodating. I've always felt confidant that my packages are secure here. Thanks Ballard Mailbox. read more

The friendly staff here are as good as it gets! Best place to have a mailbox for personal or business use. read more

Absolutely the worst customer service. After being a customer for nearly 12 years, we cancelled the service- they billed us in advance anyway and will not remove the charge. If you are in need of a mailbox service I would highly recommend Dockside out of Shilshole. Stay away from these folks - run away, run away read more

Employees here are unfortunately rude and standoffish. I arrived a little late to the mailbox but was relieved to still see 2 staff inside. Door was locked; I peered inside and staff just rolled their eyes.ok... So I used the code to get in. The staff were RIGHT THERE and refused to HAND me my package that was RIGHT THERE. "We're closed. Come back Monday." Lazy lazy lazy. At my job it's called going above and beyond, whuch I think they don't get. Had they helped mr6, they'd have a 5 star on Yelp and Google from me and my family. Alas it was too difficult. No wonder they can't hold onto employees. read more

Workers are really kind and alWays feel good energy in the store every time I love the workers'/business's work ethic they take they customers seriously read more

Nice enough staff and ok service, however things got a little uncomfortable when I showed them the Yelp check-in discount offer. Be advised: the Yelp check-in discount of $5 off a shipped package is not honored at this location. I showed it to the staff and they weren't familiar with the discount, so they asked me if it was for this location. I showed them the map and the Yelp page. And apparently they still didn't believe me and even went so far as to say they think "Yelp is playing a trick on us". They said they would honor it, however still charged me full price to ship my package. Either they forgot about honoring the $5 discount, or they hoped I did. Which I find difficult to believe, as the whole transaction took about 6 minutes to complete. Location is convenient and customer service fine, but definitely does not go above and beyond. read more

People working here are rude slow and unhelpful. They also charge a significant fee on top of the flat rate USPS postage. I was there to mail a large flat rate box which should have been $18 at the post office, but they charged me $26 just to purchase and print the label. No thanks I'll go to the post office next time. read more

Kudos on the new package tracking system. In the past you got a plastic tag with your box number written in Sharpie - sometimes packages could not be located. With the new system, a computer generated label is printed, with the sender and the arrival time. In addition, you can sign up for a email to be automatically sent when the package is logged into the system. Great improvement. read more

Came in for notary services at the last minute (they were about to close), and the man there was friendly and helpful. Would definitely pop in again for quick notary needs. read more

For a very reasonable fee, Ballard Mailbox packed and shipped an extremely fragile cuckoo clock to an address across the country, and here is what the recipient (who bought it from me on eBay) said: "The packing job was AMAZING! I dont think a tank could run over and damage that package." read more

We were customers of Ballard Mailbox for many years. When it changed hands we found the service and the employees to be unhelpful and also unfamiliar with mail box store services. We gave up and took our business to the top of the hill. I gave them one more chance, and was treated rudely and I couldn't wait to get out of the store. Last try. Do not recommend. read more

This is where I get my personal mail. The staff is always friendly, and there is always a sweet dog to greet you at the door with a wagging tail. The staff is always quicker and more friendly they your regular post office, and I do think it is important to supoort a local business as well. I took away 1 star however, due to the fact that i believe i was overcharged for shipping a package. I did not realize it until my mom recieved the package and asked me why i paid shipping for a 25 lb. package when it only weighed 2. no wonder it was $60 to ship it. So only 1 star for that because it was partially my fault for not paying attention. other then that no complaints! read more

I've been renting a box here for about 6 months now and am very pleased with the whole experience. The staff are always very friendly, always helpful. The prices are great and they offer all the shipping services ever really needed. Additionally, they post current and pertinent info on their FaceBook page, which I have found helpful. I could have rented a box at the USPS, but I do like to patron local/family owned first and foremost. read more

A friendly helpful staff. They cater to a lot of the live aboards at Shilshole Marina. If you have a boat, bring in a framed picture and they will hang it on the wall. Sure beats the Post Office. read more

I love Ballard Mailbox and think it's well worth the extra expense over the post office. The line is always short or non-existent, and you can bring in anything you want to ship, unpackaged, and basically shop for your packaging, cards, etc while you put everything together and tape it up. Then whenever you're ready the helpful staff look at several different pricing options to help you figure out how to balance cost/speed, etc and you can purchase everything all together. read more

I've been getting my mail here for over a dozen years. Without fail, the staff is TOP NOTCH. They are ON it, kind, fast, and fun. Today (which is why I decided to FINALLY write a review), I had checked my mail box and while I had a package, I chose to leave it behind as I was on my bike, and quietly left. Josie, ever kind and eagle-eyed, RAN OUT after me, asking "Don't you want your package??! She'd seen me and just REMEMBERED there was a package waiting for me. WOW. Take THAT, USPS. And Rock On Ballard Mailbox. read more

I've tried several times to give this local spot a try, only to be continually bummed out by their not so friendly service. I feel like my children are not "that" welcome (feeble attempt at having a few toys out), but dogs are! Hmmm... Although this is closer, I recommend going to the distance to the Sip and Ship. Think. I. Am. Done. Here. read more

I've been using the place for several years. They mail things for me, forward mail when I am out of town and have always been very helpful. Sometimes I have large packages that need special handling and they have always made a good effort to help me deal with it. I have no idea why some of the other long time customers are having problems. I certainly have not experienced anything of the sort and I consider myself pretty fussy about service. Parking can be a challenge if you come at a busy time but that is becoming a problem almost everywhere in Ballard because of the steady influx of new residents. You can park just west for quick stops. I have no problem recommending them. read more

Courteous, helpful and honest - superior service to any USPS box I've ever rented. These folks could (should?) teach classes in customer service. I waited about 3 months for the opportunity to rent a box here and it was worth it - I'll keep it indefinitely, no doubt! read more

I had my mailbox there ever since I moved back to Seattle from Pullman. They really cater to the liveaboards at nearby Shilshole Bay Marina, but all are welcome to experience the warm, friendly staff and good advice. read more

I've been a customer for over four years and absolutely love the people working at Ballard Mailbox. The owner and all of the employees are friendly, considerate and efficient. I moved to another neighborhood, and still come back to Ballard for my mail because they do such a great job! read more

We get all of our business and personal mail at Ballard Mailbox and the ladies there are GREAT!!! They are always happy and friendly. They all know us by name and box number which adds a personal touch and makes us feel special and welcome. Many of their customers (including us) travel for extended periods and they are always happy to forward our mail on a schedule or whenever we need. As you can imagine, this is an invaluable service that many other places cannot or will not accommodate. Anyone looking for a mail center in the Seattle area will not do better than Ballard Mailbox. read more

Great service! Fast and efficient, and always friendly. Very convenient location. Used to go there all the time for all my shipping needs.

I used Ballard Maibox for 12 years. Today I had an encounter with one of their customer that was a pea-brain bully, accusing me of hitting his car, yeah, I was parking behind the the bully that parked his car in front taking up the full space where two cars can park. When I asked him to pulled forward so I could park he refused. When I exited me car after pulling up 2 inched from his bummer he started screaming that I had hit his car. I went inside to get my mail and he kept yelling at me, granted I was yelling back but when I tried to take his photo he grabbed my cell phone and refused to give it back, pushing me away when I tried to grab it. I asked the guys to call the phone they refused told me to call, like this guy his my cell phone and you aren't going to help me? One of the guys there is very new and the other breaded guy has been there less than a year, not the usually friendly people. Since many of the of the long term employees have left the class of people and their ability to show respect has gone down the drain. I hope no one lives next to either of these to boys because if you need help they aren't going to help. read more

The sweetest girls work here! I can drop off my several packages, run an errand or two, and come back to perfectly labeled packages ready to ship! read more

Consistently solid, quick customer service. They also have tape, scissors, labels, etc. for customer use...it's the little things. I asked if I could buy a roll of packaging tape and they guy said "Oh, just use ours whenever you need." read more

VERY reasonable fees, good location but the ABSOLUTE BEST thing about this place is the people! I think this is the best customer service I have EVER gotten anywhere. They helped me track down 2 packages that landed somewhere out there in the vapour. So not their problem but they went above and beyond the call of duty and located them for me!! Unreal people here. Love you Ballard! read more

I've been using Ballard Mailbox for years and have always been very pleased with their service - whether they are collecting 'will call' packages for me, boxing-up something I need sent, helping me choose the best shipping rate for the speed I want, or even just selling me stamps. They have often gone beyond the standard customer service to help me with things, and I really appreciate all they do. read more